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Hilton Garden Inn Houston Galleria Area

Booking.comUS$118*
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#55 of 501 Hotels in Houston
Certificate of Excellence
02/04/2017 03/04/2017
1 room 2 adults 0 children
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Hilton Garden Inn Houston Galleria Area
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598 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Houston Galleria Area
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Showing 568: English reviews
Reviewed 11 May 2016

I stayed for 5 days on a business trip, the hotel is well located for shopping(Galleria 5 minute walk) and Richmond Avenue for bars and restaurants. Rooms are a bit dated but clean and comfortable. Breakfast not included but decent value. The bar is limited but convenient and staff are very helpful. Special mention to Caitlin on reception and Michelle...

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Helpful?
Thank George C
GMHGIGalleria, General Manager at Hilton Garden Inn Houston Galleria Area, responded to this review

We appreciate your review! I am pleased to hear you enjoyed your stay and that our staff took great care of you. We hope to serve you again soon!

Dallas, Texas
Reviewed 6 May 2016

Great location. Nice hotel but not managed well. For same price can get better value elsewhere. Eleven cars were broken into one night, but hotel charges $15 a night to park there. Front desk help needs customer service training.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Mario T
GMHGIGalleria, General Manager at Hilton Garden Inn Houston Galleria Area, responded to this review

Thank you for your review. Vehicle break-ins are not common at our hotel, and our security team is working to make sure we do not have additional incidents in the future. I am pleased to hear you enjoyed the location. We appreciate your business and would love to have another chance to make it a great stay in the future!

Mahopac
Reviewed 2 May 2016

Good service. Just OK rooms. Cheap doors on the closet. The staff is very nice, but i just think for the price there are better options right in the same area. The breakfast is better than free continental, but again just OK. You could do much worse.....but you can do much better, too.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Richard P
GMHGIGalleria, General Manager at Hilton Garden Inn Houston Galleria Area, responded to this review

Thank you for your review. Our staff works hard to provide a great value for the money, and I apologize that we did not exceed your expectations. We hope to have another chance to serve you in the future!

Bryan, Texas
Reviewed 2 May 2016

Just be aware there is a $15.00 parking fee and the breakfast is not complimentary. On the whole the property is very clean and somewhat quiet. you are in a busy part of town so expect delays in moving around the city.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank cubey49
GMHGIGalleria, General Manager at Hilton Garden Inn Houston Galleria Area, responded to this review

Thank you for taking the time to post a positive review! We are so glad you enjoyed our hotel overall. We appreciate your business!

Austin, Texas
Reviewed 30 April 2016

The initial welcome staff and new trainee during checkout were friendly . However, 11 cars were broken into while in the parking garage even though there was "security" and a parking fee. Cop said this happens ALL the time. Although the hotel staff were unable to control the vandalism, there had to have been other things they could have done...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank skycamp2016
GMHGIGalleria, General Manager at Hilton Garden Inn Houston Galleria Area, responded to this review

Thank you for your review. I am so sorry that this happened during your stay. It is not common, and our security team is working to make sure we do not have additional incidents in the future. We attempted to follow up with each guest to assist, and I apologize that we did not exceed your expectations. We hope to...

Hamilton, New Zealand
Reviewed 27 April 2016

I checked in online but was not successful in getting the interconnecting rooms. It was sorted quickly at the reception when we arrived. The rooms were tidy and clean and have all the standard amenities. Breakfasts were included with our room and we have excellent staff service at our dining table. The hotel is by the Galleria and its surrounded...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Beth M
GMHGIGalleria, General Manager at Hilton Garden Inn Houston Galleria Area, responded to this review

We appreciate your review! I am pleased to hear your group enjoyed our hotel and would recommend it to others. We hope to serve you again soon!

Lagos, Lagos, Nigeria
Reviewed 21 April 2016

I loved the quietness of the environment. Very Helpful staff who are always ready to assist. very clean rooms. The Galleria is within a walk distance. I would visit again and recommend this hotel to business travelers The second day was a bit noisy at the restaurant as a family was having a reunion.

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Helpful?
Thank Rachel O
GMHGIGalleria, General Manager at Hilton Garden Inn Houston Galleria Area, responded to this review

Thank you for your positive review! I am pleased to hear our hotel worked out so well for you. We look forward to hosting you again in the future!

Alexandria, Virginia
Reviewed 18 April 2016

I only had one business night stay at this Hilton but it was a very nice experience. It featured two 40-in HDTVs, one in living area and one in the bedroom. It was the size of a small one bedroom apt so that was pretty good. The complimentary internet speed was about 6Mbps, so that was decent enough. The closet...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Eludium-Q36
GMHGIGalleria, General Manager at Hilton Garden Inn Houston Galleria Area, responded to this review

Thank you for taking the time to post a positive review! We are so glad you enjoyed our hotel and amenities. We appreciate your business!

Dallas, United States
Reviewed 18 April 2016

Made a reservation for my co-workers. Requested a double bed. When they arrived I had to call them and make them look on for the email where I had send the cc authorization form 2 weeks prior. Room was only a king bed and a sofa bed. At checkout time, the front desk person told them they had been given...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Christina R
GMHGIGalleria, General Manager at Hilton Garden Inn Houston Galleria Area, responded to this review

Thank you for your review. I apologize for the error in assigning the correct room type. We would never give out keys to a room that is already occupied; I apologize for the confusion in communicating that. We will follow up to make sure our staff does a better job communicating that in the future. We appreciate your business and...

Chicago, United States
Reviewed 14 April 2016

The hotel was excellent and the location is ideal. I was in town on business and needed a central location. The Galleria has easy access to the freeway system and has TONS of shopping and dining close by. The Galleria mall is within a 5 minute walk. The hotel also has a shuttle service that will take you within a...

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Helpful?
Thank Deb S
GMHGIGalleria, General Manager at Hilton Garden Inn Houston Galleria Area, responded to this review

Thank you for your positive review! I am pleased to hear our hotel and location worked so well for you. We look forward to hosting you again in the future!

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02/04/2017 03/04/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the heart of Uptown District, the Hilton Garden Inn Houston/Galleria Area hotel is surrounded by a lively mix of shops and restaurants. Our Houston hotel is steps from the prominent Galleria Mall offering excellent shopping and dining experiences. ... more   less 

Additional Information about Hilton Garden Inn Houston Galleria Area

Address: 3201 Sage Rd, Houston, TX 77056-6307
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: RM448 - RM1,125 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Houston Galleria Area 3*
Number of rooms: 182
Reservation Options:
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Also Known As:
Hilton Garden Inn Houston Galleria Hotel Houston
Hilton Houston
Hotel Style:
#21 Romantic Hotel in Houston
#21 Family Hotel in Houston
#52 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Houston Galleria Area staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Houston Galleria Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Middle end room suites better window views and noise level minimum”
 of 5 bubbles JoeL121, 1 Mar 2017 | Read review
“Quiet side of the hotel is the North side away from the mens club”
 of 5 bubbles SunburntViking, 2 Nov 2016 | Read review
“If you are upgraded to a suite, ask for one that does not have a connecting room. There is a bit of noise from the connecting room.”
 of 5 bubbles KayK616, 28 Sep 2016 | Read review
“We stayed on the 4th floor which was nice and quiet.”
 of 5 bubbles shawnd715, 24 Aug 2016 | Read review
“Make sure you ask about cleaning service, although you shouldn't have to”
 of 5 bubbles MarkMandeno, 11 Jul 2016 | Read review
5 of 5
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US$118* /night
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Prices are for 1 room, 2 adults
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