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Hilton Garden Inn Houston Galleria Area

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#48 of 500 Hotels in Houston
Certificate of Excellence
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Hilton Garden Inn Houston Galleria Area
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567 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Houston Galleria Area
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Showing 537: English reviews
Bryan, Texas
Reviewed 12 February 2016

At check in the hotel did not have available the room I had reserved and didn't seem too concerned. The room I was given had several shortcomings such as noisy refrigerator, inoperative plumbing, and weak shower stream. This was my first bad experience with a Hilton Garden Inn. Be advised that the hotel is located next to a "Men's Club"...

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Helpful?
Thank Gigum
GMHGIGalleria, General Manager at Hilton Garden Inn Houston Galleria Area, responded to this review

Thank you for your feedback. Our goal is to provide each guest with an exceptional experience, and I apologize that this visit did not go well. I will follow up to make sure we improve on these items. We hope to have another chance to serve you in the future!

Reviewed 10 February 2016

No one would answer the phone when at 4 am we tried to complain about party in hallway. You could hear neighbors in next room. could feel person in next room roll over in the night. The drivers were nice. Thew wait staff for breakfast was nice. Front desk reception was very bad when complained about noise.

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Helpful?
Thank maryhK2136HE
GMHGIGalleria, General Manager at Hilton Garden Inn Houston Galleria Area, responded to this review

Thank you for posting a review. I apologize for the noise disturbances and that we did not handle them as well as we should have. I will follow up to make sure we improve. We hope to give you a better experience in the future!

Dallas, Texas
Reviewed 9 February 2016

Starting with the early check-in through the departure this hotel is nice.The sheets were wonderful. I could print my boarding pass at the business center. I wish a breakfast was included. $13 is too much for breakfast at their restaurant!

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Helpful?
Thank jbuki
GMHGIGalleria, General Manager at Hilton Garden Inn Houston Galleria Area, responded to this review

Thank you for taking the time to post a positive review. We are so glad you had a good experience overall in our hotel. We appreciate your business!

Houston
Reviewed 7 February 2016

My husband and I checked yesterday for a one-nights' stay....very bright and beautiful hotel...We were upgraded to a suite, which was lovely .... GREAT bed, lots of plugs, lots of light, and relatively quiet. Our room faced the front of the hotel, and being on the 8th floor gave us a beautiful view. Staff was very personable and breakfast, which...

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Helpful?
Thank gailhouston
GMHGIGalleria, General Manager at Hilton Garden Inn Houston Galleria Area, responded to this review

We appreciate your excellent review! I am pleased to hear you had a great experience with us. We look forward to seeing you again soon!

Friendswood, Texas
Reviewed 4 February 2016

My husband and I stayed here for a night out to celebrate our anniversary. I can't say enough good things about our experience. Normally we stay at the Embassy Suites just down the street, but the Hilton Garden Inn will be our go-to from now on. They let us check in early, upgraded our room, and gave us free breakfast...

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1Thank Melissa M
GMHGIGalleria, General Manager at Hilton Garden Inn Houston Galleria Area, responded to this review

Thank you for taking the time to post a positive review. We are so glad our staff was able to make your anniversary special. We appreciate your business and hope to serve you again in the future!

Reviewed 28 January 2016

I was in town for a business trip and wanted to stay by the Galleria which was near my meetings. I selected this hotel since it was recently renovated, well located and had a fair deal for my stay. They had covered parking behind the building. I also found the gym to be suitable for my needs. Overall, it was...

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Helpful?
Thank Bob S
GMHGIGalleria, General Manager at Hilton Garden Inn Houston Galleria Area, responded to this review

Thank you for taking the time to post a positive review. We are so glad you had a good experience overall in our hotel. We appreciate your business!

Grand Forks, North Dakota
Reviewed 25 January 2016

Verify breakfast is included in your package. Else pay at the frontdesk at breakfast time.Parking is free in the multilevel parking behind the hotel. Rooms are fine. Location is great and walking distance from eateries, galleria and the waterwall. Do Look around in this area for other great hotel deals.

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Helpful?
Thank 767aashishb
GMHGIGalleria, General Manager at Hilton Garden Inn Houston Galleria Area, responded to this review

Thank you for your review. We apologize that you did not feel you received a good value for your money. We are proud to offer one of the best hotel locations in the city. We appreciate your business and hope to have another chance to serve you in the future.

Vancouver, Canada
Reviewed 24 January 2016 via mobile

Great location next to the Galleria mall, and very reasonable prices! The hotel was quiet and the staff was friendly. I forgot my deodorant and shaving cream and they had complementary replacements for both. Parking is an extra $15/night but that's not to be unexpected. Has a great stay!

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Thank Akonite
GMHGIGalleria, General Manager at Hilton Garden Inn Houston Galleria Area, responded to this review

Thank you for taking the time to post a positive review! We are so glad you enjoyed our hotel. We look forward to seeing you again soon!

Houston, United States
Reviewed 21 January 2016

Starts with a welcome that makes you feel as if you just got back home, then the friendly and helpful staff accommodates you with a smile at all times. The room was very clean and comfortable with modern amenities.

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Thank James V
GMHGIGalleria, General Manager at Hilton Garden Inn Houston Galleria Area, responded to this review

We appreciate your excellent review! I am pleased to hear our staff made it a great experience for you. We look forward to seeing you again soon!

Dallas, United States
Reviewed 18 January 2016

provides a typical high end Hilton service level with the required amenities for a frequent business traveler. Good meals including lunch and dinner. Breakfast was good and fast. Service levels for all employees was prompt and friendly.

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Thank John T
GMHGIGalleria, General Manager at Hilton Garden Inn Houston Galleria Area, responded to this review

Thank you for taking the time to post a positive review! We are so glad you enjoyed our hotel. We look forward to seeing you again soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the heart of Uptown District, the Hilton Garden Inn Houston/Galleria Area hotel is surrounded by a lively mix of shops and restaurants. Our Houston hotel is steps from the prominent Galleria Mall offering excellent shopping and dining experiences. ... more   less 

Additional Information about Hilton Garden Inn Houston Galleria Area

Address: 3201 Sage Rd, Houston, TX 77056-6307
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: RM401 - RM948 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Houston Galleria Area 3*
Number of rooms: 182
Reservation Options:
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Also Known As:
Hilton Garden Inn Houston Galleria Hotel Houston
Hilton Houston
Hotel Style:
#21 Family Hotel in Houston
#21 Romantic Hotel in Houston
#52 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Houston Galleria Area staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Houston Galleria Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quiet side of the hotel is the North side away from the mens club”
 of 5 bubbles SunburntViking, 2 Nov 2016 | Read review
“If you are upgraded to a suite, ask for one that does not have a connecting room. There is a bit of noise from the connecting room.”
 of 5 bubbles KayK616, 28 Sep 2016 | Read review
“We stayed on the 4th floor which was nice and quiet.”
 of 5 bubbles shawnd715, 24 Aug 2016 | Read review
“Make sure you ask about cleaning service, although you shouldn't have to”
 of 5 bubbles MarkMandeno, 11 Jul 2016 | Read review
“Very comfortable!”
 of 5 bubbles ladonnab850, 4 Jun 2016 | Read review
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