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All reviewssliding closet doorslept really wellspecial shoutgreat hotel and staffstayed at the marriottquiet roomtv channelsstayed for one nighttoilet paperoutdoor poolfitness centerevery staff memberhouse keepingcorner roomfirst floorexcellent customer servicejester
I had not stayed here for several years. The rooms and lobby have been remodeled and both are very nice. Clean, well furnished, friendly staff. This is a good place to stay in the area. Recommended hotel.
Spend the extra $20 and stay down the road. Musty smells, cracked tiles in shower. We stayed on 3rd floor and there were brown water stains all over the ceiling. Probably the worst Courtyard I have ever stayed at.More
Response from Cliff R, General Manager at Courtyard by Marriott Houston BrookhollowResponded 23 January 2018
Thank you for your Feedback Moody751. We clearly did not place you in a room that represents the quality of room we provide and apologize for the inconveniences and disappointment you experienced. We have taken steps to ensure that any room with similar issues in...More
I was in Houston last week for business and stayed at the Marriott Houston in Brookhollow.The lady at the front desk was amazing and very accommodating to my requests. The only downside to staying here would be the parking, it seemed like the parking was...More
My wife left her brand new purse at this hotel. We called back the next day. They said they had it and would mail it to us. I offered to pay the postage and they said they would cover it which I thought was nice....More
Thank Bart C
Response from Tiagee T, Guest Relations Manager at Courtyard by Marriott Houston BrookhollowResponded 1 January 2018
Thank you for choosing to stay at the Courtyard Houston Brookhollow and providing your honest feedback on the Guest Satisfaction Survey.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a...More
My husband and I recently stayed at the Marriott Brookhollow. The hotel was very clean and the staff was very friendly. I became ill while on our trip and the hotel staff was very kind by checking on me and offering their assistance. My husband...More
Response from CYBrookhollowGM | Property representative |
The rooms were all renovated last year with new carpet, paint, window treatments, furniture and lighting. I can assure you that the professional pictures are an accurate representation of our hotel. Being an older building... More
The rooms were all renovated last year with new carpet, paint, window treatments, furniture and lighting. I can assure you that the professional pictures are an accurate representation of our hotel. Being an older building, the most common complaint about our bathrooms is that they are smaller than those built in hotels currently. The tile mentioned in the picture was from one of our accessible rooms, and is not in any other room. And, that room tile has been replaced since the picture was taken. I can understand your question about reviews, but it is the nature of reviews that negative reviewers are more likely to post their experiences and opinions. Since completion of our renovation, our guest service scores are up over 20% year over year. We should solicit more reviews to insure the good outweigh the bad reviews, so thank you for bringing this to my attention. If there is anything else that you would like to know, or if I may be of further assistance, please feel free to contact me directly at 713-688-5001. Thank you for your question! Chris Pomilla, General Manager
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"ask for a room facing the courtyard/pool, away from 610"