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Doubletree Hotel Houston Downtown

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Doubletree Hotel Houston Downtown
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1,056 Reviews from our TripAdvisor Community

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Showing 1,014: English reviews
New Orleans, United States
Reviewed 5 July 2016

This hotel is located at a great location and is a catwalk across from my office in downtown Houston, which is why I try to stay there when I go. The building is nice but the rooms are a little outdated - just need some simple upgrades like new A/C and stand-alone shower instead of bathtub. The employees are nice...

Review collected in partnership with DoubleTree by Hilton
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Thank Gabrielle B
Kimberly G, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We are looking into doing upgrading and updates. I apologize that your expectations are not exceeded when you stay with us, please know that it is our aim to provide exceptional service and hope that in the future we are able to do so. We hope you will keep us in...

Northridge, United States
Reviewed 2 July 2016

I had great experience staying at this hotel. The staff are very professional and helpful. The hotel location and amenities are also much better than the comparable hotels. I recommend this hotel for business stays while in Houston.

Review collected in partnership with DoubleTree by Hilton
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Thank Seyed A
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for your detailed feedback and recommendation. I am happy to hear that you thoroughly enjoyed your stay with us and that you found our location, amenities and most importantly, our staff, to have met and exceeded your expectations. I certainly hope you will choose us again, on future trips to Houston!

Pitsburg, United States
Reviewed 1 July 2016

Very average hotel with very average staff. Most probably will not come back to this hotel again if I was paying from my own pocket. The only thing that goes in its favor is that it is located at a very convenient location.

Review collected in partnership with DoubleTree by Hilton
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michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you so very much for your feedback. I sincerely apologize that we did not meet our goal of exceeding your expectations. I am happy to hear that our location works well for you. Although it sounds like you were here on business, I want to mention that we are located in the heart of the Theatre District, within walking...

New Orleans, Louisiana
Reviewed 26 June 2016

Stay was good. Accommodations were good and cleanliness of room was good. Valet parking was a bit slow and expensive. The front desk at check in was nice and warm. The housekeeping was very helpful. The bar area was nice and inviting although I didn't use but nice nonetheless. Finally, upon my departure the front desk was great in checking...

Review collected in partnership with DoubleTree by Hilton
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Thank M5736ELrichardd
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you so much for your review. It sounds like we met our goal of meeting and exceeding our guest expectations. Although we maintain competitive valet parking prices, particularly for garages that allow in and out services, please consider booking our package that includes discounted valet parking the next time you stay with us. Thank you for your specific staff...

San Antonio, Texas
Reviewed 25 June 2016

Clean and attractive hotel. $30 overnight parking charge was not mentioned when reservation was made. This charge out room rate into higher tier in my mind. Those expectations were not met Unusually limited gluten free options for breakfast. Staff seemed bothered by requests. Consider other options in downtown Houston.

Review collected in partnership with DoubleTree by Hilton
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Thank michaelwF4009NG
michael w, General Manager at Doubletree Hotel Houston Downtown, responded to this review

I absolutely appreciate you taking the time to write such a detailed review. You might consider our package that includes discounted valet parking in the room rate, the next time you book your reservation. I apologize that we did not meet your expectations. We certainly strive for 100% guest satisfaction and it's when we fall short of that goal, that...

Reviewed 23 June 2016

I came in the morning so I checked in with no issues and left for work. Each time I walked in the hotel especially my room, I just felt at peace. I had a good stay, the rooms were clean, they had good customer service and the cookie is a plus.

Review collected in partnership with DoubleTree by Hilton
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Kimberly G, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. Our aim is to make the traveler feel at home and I am pleased to hear that we were able to provide this feeling for you. We hope you will keep us in mind if travel takes you back to Downtown Houston. We hope to see you soon!

Katy, United States
Reviewed 23 June 2016

This hotel is awesome. Any and everytime I stay in the downtown area this is always my go to hotel. The place is clean, the staff is friendly and the chocolate chip cookies are to die for. Great location.

Review collected in partnership with DoubleTree by Hilton
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Thank Eduardo S
Kimberly G, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for taking the time to write this review. We deeply appreciate your loyalty and hope to see you soon!

DSergi
Reviewed 23 June 2016

I booked the hotel for a quick trip to Houston. The location is great and the rooms are huge and well appointed. The staff is super freindly and accomadating and seems to always have a smile. I had to deal with the MOD and she solved my problem in a heart beat. When the room service breakfast wasn't delivered they...

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Thank DSergi
Kimberly G, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. I apologize that you had issues during your stay and am glad to hear that our team was able to Make It Right. We hope you will keep us in mind if travel takes you back to Downtown Houston. We hope to see you soon!

Las Vegas
Reviewed 22 June 2016

Check-in was easy and fast. We were greeted by friendly staff. Everyone was accommodating and provided great service. Room was good in Building 1 for the price. Loved the complimentary cookies. We'll be back!👍🏽

Review collected in partnership with DoubleTree by Hilton
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Thank Shirley T
Kimberly G, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We are so glad that you enjoyed your stay and hope you will keep us in mind if travel takes you back to Downtown Houston. We hope to see you soon!

Victoria, Texas
Reviewed 22 June 2016

We made reservations last minute for a beer festival in Houston and was amazed at the great deal on this perfectly located hotel. The staff was extremely helpful on where to go & have a good time on a "last minute mini vacation"!

Review collected in partnership with DoubleTree by Hilton
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Thank Y1263TSmichaelb
Kimberly G, Manager at Doubletree Hotel Houston Downtown, responded to this review

Thank you for sharing your recent experience with us. We hope you will keep us in mind if travel takes you back to Downtown Houston. We hope to see you soon!

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Doubletree Hotel Houston Downtown

Address: 400 Dallas St, Houston, TX 77002-4777
Region: United States > Texas > Texas Gulf Coast > Houston > Downtown
Price Range: RM501 - RM1,436 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Hotel Houston Downtown 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Doubletree Houston
Houston Doubletree
Hotel Style:
#43 Romantic Hotel in Houston
#111 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Houston Downtown staff and other travellers.
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Questions? Get answers from Doubletree Hotel Houston Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“None is good.”
 of 5 bubbles mattrolin, 14 Mar 2017 | Read review
“Be prepared to wait for the shuttle and be specific on where you want to go. We got dropped off at the wrong place.”
 of 5 bubbles LarsonMN, 28 Feb 2017 | Read review
“It can be a little pricey, so try and find a deal. There isn't much around so its like a treat to stay here and relax.”
 of 5 bubbles droods, 16 Jan 2017 | Read review
“Take advantage of the shuttle service for transportation to and from downtown Houston attractions and restaurants.”
  • View from room 1223.
 of 5 bubbles SolaTravelGirl, 8 Jan 2017 | Read review
“Get the Hilton App and check in early”
 of 5 bubbles Gimmy1040, 7 Jan 2017 | Read review
5 of 5