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DoubleTree by Hilton Hotel & Suites Houston by the Galleria

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DoubleTree by Hilton Hotel & Suites Houston by the Galleria
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368 Reviews from our TripAdvisor Community

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Showing 346: English reviews
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Atlanta, Georgia
Reviewed 2 days ago NEW

I stayed at the Doubletree last week, and I'm back in Houston this week, but chose another Hilton property, and I'm glad that I did. Pros: 1. Close to the Galleria, but for that you need to be "in to" shopping, AND have time to actually do some. 2. Room size. I wasn't in a suite, but found the room...

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Helpful?
Thank LasBrisasGal
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Hi LasBrisasGal, Thank you for sharing your review of your stay with us at DoubleTree Houston Galleria. We're happy to hear that our convenient location to all the local shopping at the Galleria and our spacious guest rooms were an added convenience to your stay. However, we do see that there was an opportunity to improve regarding some of the...

Deerfield Beach, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 14 February 2017

I go to Houston every three months and I stay at the Doubletree every trip! The location is less than a block walk from the Galleria Mall. The staff are friendly & helpful. The rooms are nice sized and very clean. And the shuttle service is very helpful!. I would not think of staying anywhere else in Houston. See you...

Review collected in partnership with DoubleTree by Hilton
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1Thank Deb B
About Hotel's Favourite Review
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

We are delighted that you make our hotel your home in Houston. We hope to keep earning your trust and loyalty always and look forward to your next stay.

Independence, Missouri
Reviewed 3 days ago NEW

This stay was a bit rocky we waited 1 hour for a room after ditgital check in we then waited 1 1/2 hours for a luggage cart as the employees were using 3 of the 4 at check in.. we paid for a suite and upon arrival we had nothing we asked for before arrival and no dishes and when...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Q3685QGjuliel
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Hi Q3685QGjuliel, Thank you for sharing your review of your stay with us in uptown Houston. We appreciate your feedback on our clean, comfortable guest rooms. However, we are surprised that you encountered challenges with some of the service you received during your stay. This is certainly not the standard of quality we are known for and we have followed...

Houston, Texas
Reviewed 4 days ago NEW

Quiet, Comfy, Great Location for shopping. Front Desk Staff was amazing and accommodating! I had French Toast for breakfast and I was very good and I'm a critic when it comes to French Toast. I will definitely come back!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank MK71379
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

We will definitely tell our Chefs that they make the best French Toast in Town! thanks for the shout out to our stellar Front desk staff as well. See you back real soon!

Milan, Italy
Reviewed 5 days ago NEWvia mobile

Spacious room, comfortable bed, good breakfast and good location close to the shops and some restaurants. View from upper floors. Grab & go in the hall is very useful. Cleaning of the bathroom needs to be improved.

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Helpful?
Thank lyla23p
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

thanks for your candid feedback. We are working hard to earn 5 dots from you and all our guests.

Saint Louis, Missouri
Reviewed 5 days ago NEW

we stayed here by accident...I thought I was booking the doubletree on post oak (now the Hilton). Right on Westheimer and an easy walk to the Galleria. Plenty of parking (though we were charged a premium of $24 nonvalet per day...I wish they would just include this in the room rate). The suite was very comfortable and clean and everything...

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Helpful?
Thank Ronald W
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

thanks for the feedback we are really happy that you had a great stay. For your future visits, we do have a parking as well as a parking & B'fast package on our website. So take a look! see you soon!

Sutton Coldfield, United Kingdom
Reviewed 5 days ago NEW

We stay in Houston regularly and normally stay in another hotel but decided to give this hotel a try instead. We stayed here for 5 nights in one of the suites and whilst the room was spacious and the location of the hotel was ideal I was very disappointed with how the hotel handled issues and complaints. We had small...

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Helpful?
Thank IntrepidMe
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

we are extremely sorry that we didn't take care of your issues. Rest assured we will use your feedback to improve. We sincerely hope that you will give us chance to redeem ourselves. Do come back to stay with us.

Knoxville, United States
Reviewed 5 days ago NEW

Rooms are big and updated, kitchen in suite are not updated, however it is good and functional. Love the big screen TV's in my suite and the furniture. Executive lounge is a great addition. Love the Double Tree Chocolate Chip Cookie. Welcoming and friendly staff. They also had a great sales reception on Wednesday for every one service appetizers and...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank meernan
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

thanks! your feedback make us want to improve even more. We are happy you had a great stay. see you back when you are next in Houston!

Lake Charles, Louisiana
Reviewed 6 days ago NEW

Our initial arrival was last minute and late in the evening. I booked the room on the Hilton Honors App which is such a great tool! We were greeted with a smile and my little girl was thrilled to have a room with a view.

Review collected in partnership with DoubleTree by Hilton
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Thank melbF5324PY
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Thanks! :))

Oslo, Norway
Reviewed 1 week ago NEWvia mobile

Stayed here 3 nights in April,in a suite at fifth floor facing the swimming pool. A lot of space with kitchen, living and sleeping room, all of them well equipped. Bathroom functional. Not too much noise from other rooms and corridor, however could hear persons in floor above. Air-condition very noisy and still a bit problematic to keep it cold...

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Thank Fornebu
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Thanks for your frank feedback - we promise to use this to deliver an even better stay experience when you return. Our team is always anxious to find out about your stay and engage depending on your response as only 9's and 10's count towards recognition of our efforts. As a return guest we appreciate your loyalty.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The DoubleTree by Hilton Hotel and Suites Houston by the Galleria welcomes you to Houston, Texas. Our hotel offers travelers an unmatched experience with premier comfort and service. We are located in the heart of the Uptown/Galleria area, famous for world-class shopping, dining, and entertainment. We are steps from the landmark Galleria Mall, featuring over 400 upscale shopping and dining outlets for your pleasure. Guests at our Houston hotel enjoy spacious, residential-sized suites, a swimming pool, and a convenient location near many of Houston's most exciting attractions. Business travelers will also enjoy a quick commute to the Central Business District, Hobby Airport, and George Bush Intercontinental Airport, all of which are just minutes away. In addition to our central location and legendary DoubleTree service, our Houston hotel features thoughtfully designed, spacious Suites and Deluxe Rooms and a wide variety of exceptional services. Relax with all the comforts of home and be close to all that Houston has to offer. ... more   less 

Additional Information about DoubleTree by Hilton Hotel & Suites Houston by the Galleria

Address: 5353 Westheimer Rd, Houston, TX 77056-5474
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: RM462 - RM1,555 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel & Suites Houston by the Galleria 4*
Number of rooms: 476
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hotwire, Travelocity, Orbitz, HotelsforEveryone, Hilton Hotels Direct, Priceline, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your DoubleTree by Hilton Hotel & Suites Houston by the Galleria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Suites By Hilton Houston By The Galleria Hotel Houston
Doubletree Hotel Houston
Doubletree Houston
Hotel Style:
#27 Luxury Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel & Suites Houston by the Galleria staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel & Suites Houston by the Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms on the Hilton Honors floors appears better.”
Kvapsen, 18 Apr 2017 | Read review
“Higher south side rooms are quieter away from the elevators.”
2846mat, 17 Apr 2017 | Read review
“Be sure to get a room on the backside of the hotel”
  • Mold in the tub area
  • Dirty Windows
  • Dirty Parking deck all weekend
atlcycle, 29 Mar 2017 | Read review
“Some are suites/others not.”
Tmcanally, 10 Mar 2017 | Read review
“Avoid rooms facing the freeway as they are a bit noisy.”
captakalra, 26 Jan 2017 | Read review
5 of 5