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DoubleTree by Hilton Hotel & Suites Houston by the Galleria

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DoubleTree by Hilton Hotel & Suites Houston by the Galleria
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344 Reviews from our TripAdvisor Community

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Showing 323: English reviews
Start your review of DoubleTree by Hilton Hotel & Suites Houston by the Galleria
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North Arlington, New Jersey
Reviewed 3 days ago NEW

Doubletree is a consistently good brand. The hotel is clean and comfortable. They do charge for parking but that is to be expected in the Gallaria area of Houston. The fitness center is large and the pool area is nice. My room was unavailable when I checked in so they upgraded me to a junior suite.

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Helpful?
Thank Frank P
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Hi Frank P, Thank you for sharing your review of your recent experience with us in uptown Houston. We're happy to hear that you enjoyed a clean, comfortable experience and were able to take advantage of the fitness center and pool. We appreciate your compliments on your junior suite and look forward to continuing to be your go-to when travel...

Sinton, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 3 January 2017

I have stayed here over the past 18 years. It is near any and everything you need. Pet friendly🐾🐾. Excellent vallet service. Great breakfast. In room dining is awesome. The rooms are very spacious. The suites are like being in an apartment.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank CindyKayCravey
About Hotel's Favourite Review
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Thank you for continuing to choose DoubleTree Houston Galleria for your accommodations in Houston, CindyKayCravey. We're proud to know that the consistency of excellent experiences has led you to staying with us time and time again. We look forward to your next visit and accommodating you and your furry friend(s) once again!

Atlanta, Georgia
Reviewed 4 days ago NEW

I worked via conf calls in my room until noon and placed do not disturb sign on my door. Departed for wk at 1230 and removed the sign. Returned at 630 and mgr refused to hv my room cleaned. Poor attitude...from mgr on duty.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Antwon H
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

We definitely should have been able to offer you a few alternatives even if you made this request later in the day. We apologize for not doing the right thing.

Reviewed 5 days ago NEW

As always we had a wonderful experience and stay at the DoubleTree Suites. By the time we pulled up we were welcomed by the friendly valet staff, fresh cookies greeted us as soon as we walked through the door and helpful front desk staff. We stay here every year that we come to Houston on Business this is our 3rd...

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Helpful?
Thank Rodney K
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Thanks a ton for your accolades to our team! We know we do not get it done perfectly every time but it is really great to hear that we do achieve this when we hear it from our guests. Thank you very much!

Reviewed 1 week ago

The only good thing about this particular Hilton are the chocolate chip cookies they give you and the hotel shuttle which takes you for free in the area (up to 3 miles near the hotel). We stayed there 5 nights (more than 100 $ per night) they did not clean our room one day and did not leave us clean...

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Helpful?
Thank Vicky S
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Hi Vicky S, Thank you for sharing your feedback on your recent experience with us in uptown Houston. We're happy to hear you were able to utilize our complimentary shuttle service and enjoyed our delicious chocolate chip cookies during your stay. However, we are surprised to read of the challenges you encountered regarding housekeeping. We are curious if you had...

Meadville, United States
Reviewed 1 week ago

The guest suites are great, the staff was generally very helpful, and the location could not be better. However, the hotel itself is showing signs of age, and would benefit from a maintenance campaign. The elevators are painfully slow, the restrooms on the first floor are undersized and poorly maintained, and the pool needs a face-lift. Beyond that, a recommended...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank P1132TIeriks
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Thank you for taking the time to share your review of your experience with us at DoubleTree Houston Galleria, P1132TIeriks. We're happy to hear that you felt comfortable in our spacious, well appointed guest suites and appreciate your feedback on the service you received. We are surprised at your comments regarding the condition of our hotel, as we recently completed...

Reviewed 1 week ago via mobile

My almost month stay here was wonderful due to the service of the bartenders, front desk, and shuttle drivers. Wonderful people. Great and nice hotel with good rooms! The rooms were clean, nice, and comfortable and the service was always great.

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Helpful?
Thank Angie L
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Thank you for sharing your feedback regarding your extended stay with us in uptown Houston, Angie L. We appreciate your compliments on the outstanding service you received from the team and our clean, comfortable guest rooms and suites. We hope to continue to be your choice for accommodations in the area and wish you all the best in your upcoming...

Austin, United States
Reviewed 2 weeks ago

Feels like that we are staying in a home. Overall experience is too good. Facilities and the amenities are excellent and the staffs are so kind and helpful. The mobile app on the other hand helps in many ways like echeck-in, directions and to find local attractions

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 658manivannank
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Hi 658manivannank, Thank you for sharing your review of your great experience with us in uptown Houston. We appreciate your feedback on our spacious, well-appointed accommodations and our friendly team members that assisted you throughout your stay. We're glad you were able to take advantage of our mobile app as an added convenience to your visit. Travel safely and join...

Indianapolis, Indiana
Reviewed 2 weeks ago

Had reservations here for two nights on our way home to Indiana, from Cabo, in Houston for the rodeo. Came in to warm cookies given to us at the check in desk, thank you. Our room was nice and comfortable. We slept well, it was quiet. Called valet the next day to get our car and by the time we...

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Helpful?
Thank dshendri
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Hi dshendri, Thank you for sharing your review of your experience with us at DoubleTree Houston Galleria. We're happy to hear that our close proximity to The Galleria and all the local options for dining, shopping, and entertainment was an added convenience to your experience. We've shared your compliments with the team and hope to have the opportunity to accommodate...

Houston
Reviewed 2 weeks ago

Poor service , dirty blankets , air condition unit in room was not working. After. Check in I called to have a rollaway bed. The bed never came and when we got back to the room there were none left. Manager on duty promised an email with a free upgrade voucher, and of course that never came

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank johnnZ242ZV
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Hi johnnZ242ZV, Thank you for reaching out with feedback from your recent stay. We are surprised to read your comments regarding the service you received. We have followed up with the team and will be reaching out shortly to work to make your situation right. The team hopes to have the opportunity to serve you again in the future so...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The DoubleTree by Hilton Hotel and Suites Houston by the Galleria welcomes you to Houston, Texas. Our hotel offers travelers an unmatched experience with premier comfort and service. We are located in the heart of the Uptown/Galleria area, famous for world-class shopping, dining, and entertainment. We are steps from the landmark Galleria Mall, featuring over 400 upscale shopping and dining outlets for your pleasure. Guests at our Houston hotel enjoy spacious, residential-sized suites, a swimming pool, and a convenient location near many of Houston's most exciting attractions. Business travelers will also enjoy a quick commute to the Central Business District, Hobby Airport, and George Bush Intercontinental Airport, all of which are just minutes away. In addition to our central location and legendary DoubleTree service, our Houston hotel features thoughtfully designed, spacious Suites and Deluxe Rooms and a wide variety of exceptional services. Relax with all the comforts of home and be close to all that Houston has to offer. ... more   less 

Additional Information about DoubleTree by Hilton Hotel & Suites Houston by the Galleria

Address: 5353 Westheimer Rd, Houston, TX 77056-5474
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: RM527 - RM1,156 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel & Suites Houston by the Galleria 4*
Number of rooms: 476
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Travelocity, HotelsforEveryone and Hilton Hotels Direct so you can book your DoubleTree by Hilton Hotel & Suites Houston by the Galleria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Suites By Hilton Houston By The Galleria Hotel Houston
Doubletree Hotel Houston
Doubletree Houston
Hotel Style:
#25 Luxury Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel & Suites Houston by the Galleria staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel & Suites Houston by the Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some are suites/others not.”
 of 5 bubbles Tmcanally, 10 Mar 2017 | Read review
“Avoid rooms facing the freeway as they are a bit noisy.”
 of 5 bubbles captakalra, 26 Jan 2017 | Read review
“Ask to be away from elevators as the noise keeps you awake at night”
 of 5 bubbles pandimurphy, 26 Jan 2017 | Read review
“Great location”
 of 5 bubbles chrisnS5435NO, 25 Jan 2017 | Read review
“Quieter Floors are higher floors”
 of 5 bubbles lakeishaj2014, 22 Jan 2017 | Read review
5 of 5