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DoubleTree by Hilton Hotel & Suites Houston by the Galleria

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DoubleTree by Hilton Hotel & Suites Houston by the Galleria
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344 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel & Suites Houston by the Galleria
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Showing 323: English reviews
Reviewed 11 September 2016 via mobile

Loved the warm chocolate chip cookies as we checked in. They were delicious after a ridiculous day of traveling. Gladys was super helpful with area tips for dining & entertainment. Would definitely stay again.

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Helpful?
Thank TSLady09
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Dear TSLady09, Thank you for sharing your review of your visit with us in Houston. We're happy to hear that our delicious DoubleTree cookies were the perfect sigh of relief for you after a long day of travel. We appreciate your compliments on Gladys' friendly, helpful service and are excited to read that you plan on staying with us again...

Reviewed 10 September 2016 via mobile

Excellent services and good atmosphere. Comfortable rooms, delicious meals and perfect customers service culture. Newly renovated reception areas with the right ambience for holiday and business guests.

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Helpful?
Thank Victor I
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Dear Victor I, Thank you for sharing your review of your stay with us at DoubleTree Houston Galleria. It's a pleasure to read that you enjoyed a perfect stay with us at our convenient location, just steps from the Galleria and countless shopping, dining, and attractions. We see that you enjoyed our newly evolved accommodations and were able to comfortably...

Switzerland
Reviewed 8 September 2016

Stayed at the Doubletree Galleria over the long weekend. The staff were great even keeping their calm and ensuring we were kept informed quite regularly during the power outage which lasted 3 hours. The room looked newly renovated with a shower instead of a tub. Something we prefer. On check out we were asked about our stay and they apologized...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Sam K
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Dear Sam K, Thank you for sharing your Labor Day weekend experience with us at DoubleTree Magnificent Mile. We're happy to hear that our team was attentive and helpful throughout the minor challenge you experienced with the power outage. Once again, we apologize for this inconvenience and appreciate your patience. Our team is excited that you plan on staying with...

Houston, United States
Reviewed 7 September 2016

I was extremely dissatisfied with my stay at the DoubleTree by the Galleria.. Not only did I call a few days in advance to make sure I got the balcony suite I booked and wanted to make sure the balcony was from the living room space and not the bedroom space. The front desk agent had someone check the suite...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Alondra R
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Dear Alondra R, Thank you for sharing your feedback of your recent stay with us at DoubleTree Houston Galleria. We regret to hear that you faced challenges with your reservation upon arrival. It is our goal to meet all of our guests expectations and we apologize that we fell short on this occasion. We are surprised at your comments regarding...

Reviewed 6 September 2016 via mobile

Definitely won't be staying here again. Hotel has pros and cons like anywhere else but the cons of my trip were totally unacceptable. I have never had to experience or endure a " complete power outage " for quite a bit of time in a hotel esp during clear weather. Staff was telling us the whole block was out of...

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Helpful?
Thank Adisa A
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

We understand that the latter part of your stay was affected by the power outage. Our team conveyed the information they received from the utility Co. who did fix the issue outside the hotel after approximately 3 hours. We are fortunate to have many stellar staff on our team who were off for the long weekend but came in to...

Dallas, Texas
Reviewed 6 September 2016

Beautiful facility but poor staff management. After driving many hours to get to the hotel the entrance was being worked on and one could not get in to registrar. Understand the need to work on drive but there needed to be a better system of bringing in new quest. Then once you got in the staff was not very helpful....

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Helpful?
Thank ashtonthornhill
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Dear ashtonthornhill, Thank you for taking the time to share your feedback of your stay with us at DoubleTree Houston Galleria. We appreciate your compliments on our well appointed facilities. However, our team regrets to hear that you experienced challenges upon your arrival. The service experience you mentioned is certainly not the standard of quality we are know for as...

Washington DC, District of Columbia
Reviewed 5 September 2016

The location of the hotel was perfect for our needs. The free shuttle service was amazing we never had to wait long whether we were leaving the hotel or returning. The staff was amazingly kind and helpful. Only negative is the hotel room doors. The doors slam loudly as people leave/enter their rooms. The sound is jarring late at night...

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Helpful?
Thank Chloe B
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Dear Chloe B, Thank you for sharing your review of your stay with us at DoubleTree Houston Galleria. It's fantastic to read that our location was the perfect fit for exploring the area and we're glad that you were easily able to utilize our shuttle throughout your stay. We appreciate your feedback on our team members terrific service quality and...

Texas
Reviewed 5 September 2016

The location of this hotel is great with restaurants and shopping all nearby. Some of the rooms seem to be in need of updating and improvements in the air conditioning system. Parking is scarce and complicated, unless you valet park, which is often very slow. The public areas are very nice and spacious, but the rooms could use some improvements.

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Helpful?
Thank jmo173
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Dear jmo173, Thank you for sharing your review of your stay with us at DoubleTree Houston Galleria. We see that our excellent location, just steps from countless local dining, shopping, and attractions was a huge benefit to you during your stay. We are surprised at reading your comments regarding our guest rooms, as we recently underwent a full renovation of...

Houston, Texas
Reviewed 4 September 2016

I was very happy with hotel. I live here in Houston, so I definitely know the area and hotels. My sister and I took our mother, for her birthday in town to shop and spend a long weekend. Hotel and staff could not have been better or nicer to us.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Patsy V
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Dear Patsy V, Thank you for sharing your feedback of your stay with us in uptown Houston. It's a pleasure to read that you and your family enjoyed a fantastic stay with us at our convenient location... just steps from The Galleria and all the other local dining, shopping, and attractions. We appreciate your compliments on our team members and...

HOUSTON, United States
Reviewed 3 September 2016

I Recommend this hotel to every person in the world! Beds are comfy, rooms are nice and clean. customer service is great. what more can you ask for in a hotel! also the cookies at check in are so delicious!! which is one of the main reasons I love staying at the doubletree.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Allen J
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Dear Allen J, Thank you for sharing your excellent experience with us at DoubleTree Houston Galleria. We are proud to read your recommendations to all of our future guests on our clean, comfortable rooms and wonderful customer service quality. Our guests love being welcomed with a warm DoubleTree cookie and we see that this is one of your favorite aspects...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The DoubleTree by Hilton Hotel and Suites Houston by the Galleria welcomes you to Houston, Texas. Our hotel offers travelers an unmatched experience with premier comfort and service. We are located in the heart of the Uptown/Galleria area, famous for world-class shopping, dining, and entertainment. We are steps from the landmark Galleria Mall, featuring over 400 upscale shopping and dining outlets for your pleasure. Guests at our Houston hotel enjoy spacious, residential-sized suites, a swimming pool, and a convenient location near many of Houston's most exciting attractions. Business travelers will also enjoy a quick commute to the Central Business District, Hobby Airport, and George Bush Intercontinental Airport, all of which are just minutes away. In addition to our central location and legendary DoubleTree service, our Houston hotel features thoughtfully designed, spacious Suites and Deluxe Rooms and a wide variety of exceptional services. Relax with all the comforts of home and be close to all that Houston has to offer. ... more   less 

Additional Information about DoubleTree by Hilton Hotel & Suites Houston by the Galleria

Address: 5353 Westheimer Rd, Houston, TX 77056-5474
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: RM525 - RM1,156 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel & Suites Houston by the Galleria 4*
Number of rooms: 476
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Hotels.com, Travelocity, Hilton Hotels Direct and HotelsforEveryone so you can book your DoubleTree by Hilton Hotel & Suites Houston by the Galleria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Suites By Hilton Houston By The Galleria Hotel Houston
Doubletree Hotel Houston
Doubletree Houston
Hotel Style:
#25 Luxury Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel & Suites Houston by the Galleria staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel & Suites Houston by the Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some are suites/others not.”
 of 5 bubbles Tmcanally, 10 Mar 2017 | Read review
“Avoid rooms facing the freeway as they are a bit noisy.”
 of 5 bubbles captakalra, 26 Jan 2017 | Read review
“Ask to be away from elevators as the noise keeps you awake at night”
 of 5 bubbles pandimurphy, 26 Jan 2017 | Read review
“Great location”
 of 5 bubbles chrisnS5435NO, 25 Jan 2017 | Read review
“Quieter Floors are higher floors”
 of 5 bubbles lakeishaj2014, 22 Jan 2017 | Read review
5 of 5