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This hotel was flooded in the hurricane and doesn't have finish flooring or sheetrock a few feet up from the floor on the whole first floor, but is surprisingly ok. The second floor was fine and smelled great. If you miss a connection and need...More
Thank Mary U
Response from IHGService, Guest Relations Manager at Holiday Inn Houston Hobby AirportResponded 21 October 2017
Dear Mary U,
Thank you for sharing your impressions of your recent stay with us.
I am very happy that you have acknowledged our efforts to refurbish our hotel after the hurricane. We strive to provide the best possible service as well as experience and...More
My husband and I stayed here for one night because of an air connection back to our hometown. Holiday Inn Reservations failed to notify us that the hotel had flooded during Hurricane Harvey so arriving here late at night and discovering there was not an...More
Thank Diane U
Response from Ashley B, Public Relations Manager at Holiday Inn Houston Hobby AirportResponded 13 November 2017
We appreciate your feedback and we will certainly look into improving the areas you highlighted. We are grateful for your business and we look forward to serving you again.
The thing that may be the one saving grace for this facility is the staff! From the front desk to the restaurant and bar the staff are the friendliest folks! Unfortunately they are working in a VERY dated facility. The rooms haven't seen an upgrade...More
Response from Ashley B, Public Relations Manager at Holiday Inn Houston Hobby AirportResponded 29 August 2017
Thank you for taking the time to complete this review and tell us about your stay. It is always our mission to ensure every guest has a positive, memorable experience and I am sorry to hear we fell short in this instance. Please accept our...More
As an air crew member I stay here every week before my trips. Very nice staff and shuttle is quick to get you to and from the airport. Rooms are clean and comfortable. In house restaurant has plenty of options at a reasonable price.More
Response from Ashley B, Public Relations Manager at Holiday Inn Houston Hobby AirportResponded 5 September 2017
Thank you for choosing to stay as our Guest and for taking the time to write this nice review. We strive to provide our Guest exceptional service and I am thrilled to see we are doing so. Thank you for your loyalty and we look...More
*long review* After staying there every week for the last 3 weeks only returning because staff is so nice. From the bus driver to the lady who always checks us in.... first stay was mediocre and quick, a little mold in the handle on the...More
Response from Ashley B, Public Relations Manager at Holiday Inn Houston Hobby AirportResponded 3 August 2017
Thank you for taking the time to tell us about your stay. It is always our mission to provide a positive, memorable experience for all of our guests and it is clear we have fallen short of our goal in this instance. Please accept my...More