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Crowne Plaza Houston River Oaks

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1,550 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Houston River Oaks
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Showing 1,482: English reviews
Reviewed 29 September 2013

We had a very nice stay, no complaints. Our room was great. The bed was very comfortable, flat screen TV, amenities, wi-fi, and easy plug-ind to find for your phone. The concierge, Mandy, was very helpful in finding our way around town! They had a full breakfast buffet as well with everything you'd like: fresh fruit, waffles made to order,...

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Helpful?
Thank Amswaff
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Amswaff, Thank you so much for your gracious comments on our hotel, staff and services!! It's nice to hear that our hotel not only met your expectations but exceeded them. We appreciate yo taking the time to share your comments and we hope to have yo back very soon! Best Regards, Debbie Hollier

Houston, TX
Reviewed 29 September 2013

Stayed here recently for an interview in the medical center. I got an amazing deal on Priceline and was overall pleased. Unfortunately as of September 2013 there is some freeway construction that makes the entrance a little harder to get to. Additionally they are doing some work on the parking garage elevators. The staff was mostly cordial. The hotel seems...

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Helpful?
Thank fallingleaf21
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello fallingleaf, We appreciate you sharing your feedback on your recent stay. I apologize that you misunderstood our hotel shuttle schedule. We do have a set schedule for the galleria and the medical center which is about 5 miles from our hotel. We do also offer a shuttle to go anywhere within a 3 mile radius. I am disappointed to...

Reviewed 28 September 2013 via mobile

I stayed here for a job interview. Overall I had a great stay. The staff was courteous and helpful and the room was clean and comfortable. My only complaint is that usually the shower was not very warm. I'm not sure why that was but it was more then a minor annoyance as it wasn't comfortable enough to shower in....

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Helpful?
Thank Alarrimo
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello Alarmino, Thank you for your candid comments on your recent stay. I sincerely apologize for the inconvenience that you experienced with your water. We take all complaints seriously and I hope that they were able to adjust your shower handle immediately to resolve the problem. It's great to hear that other than that you enjoyed our staff and hotel....

Austin, Texas
Reviewed 28 September 2013

We visited the hotel a couple weeks back and it was a great experience. The staff was great from walking in and being greeted by Mandy, to our waitress at breakfast. If there was any slight issue, they were there in a heartbeat to make sure your stay was amazing. Highly recommend this hotel for a stay in Houston.

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Helpful?
Thank bbmagee
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello bbmagee, Thank you for your review and recommendation! It's great to hear that you had such a great stay and that Mandy took such great care of you. We appreciate your comments and we look forward to your return! Take Care, Debbie Hollier

Northampton, United Kingdom
Reviewed 27 September 2013

Arrival nice and friendly, the staff have to be, what a disappointment. The room needed some attention, as it looked tired. The shower had no hot water, I later found out that there was far too many guests using it at the same time and was told that they should have staggered the their times. Nice breakfast and staff very...

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Helpful?
1Thank ozman1
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello ozman1, We appreciate you taking the time to share your comments. I apologize that you were not satisfied with the condition of your room. We are an older hotel but we do our best to keep our decor and rooms in the best condition possible. I was concerned to read your comment about your water not getting very hot....

Glasgow, United Kingdom
Reviewed 23 September 2013

Affordable prices, great breakfast and friendly staff. If the pool had been on the roof or at least somewhere in the sun I might have given it 5 Stars here. Also, please do be aware that it not the easiest to reach without a car (considering the heat and humidity in Houston).

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Thank T0BSEN
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello TOBSEN, Thank you for sharing your comments on your recent stay! I am glad to hear that you loved our hotel and staff! I am sorry that you were not satisfied with the location of our pool. We try to do the best that we can with what we have. I hope that you give us another chance the...

Conroe, Texas
Reviewed 20 September 2013

Stayed last week at the Crowne Plaza in Houston-River Oaks. The staff were extremely helpful and Mandy, the concierge the very best--made restaurant reservations, ordered a taxi and always with a smile! Can't beat the location either. Highly recommend.

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Helpful?
Thank MarF60_11
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello MarF60_11, Thank you so much for your recommendation and review!! It's nice to hear that you have stayed with us before and that you keep returning! Our hotel has the whole package and I am so glad that Mandy helped make your stay a great one! We look forward to your return! Take Care, Debbie Hollier

Germantown, Tennessee
Reviewed 20 September 2013

My wife and I went to Houston for some pre wedding (our son) planning . We will be booking about 30 rooms that weekend. The staff (Kieth, Dimples and Mandy) could not be easier to work with!!! And let me tell you, this hotel handles very large groups. I just LOVE the way they are treating our small group like...

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Helpful?
Thank dawson0802
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello dawson0802, Thank you so much for sharing your story to everyone on Trip Advisor! We are honored that you have chosen the CPRO to host your out of town guests for your son's upcoming wedding. I am so glad that you and your wife had such a wonderful stay the last time you were in Houston! Keith and Dimples...

Reviewed 19 September 2013

My most resent stay at the crown plaza river oak was so relaxing. We decided to take an in city weekend vacation. Crown Plaza River Oaks was the hotel of choice, and for many reasons. We stayed here before and the staff is by far the best not only in Houston but afar as well. After checking in, we went...

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Helpful?
Thank carlgreen44
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello carlgreen44, Wow!! That is some review!! Congratulations on your recent engagement and thank you for mentioning Mandy's part in your romantic proposal! I know that she loves hearing from all of the guests that she helps but I think your review is the best! I know that she will be thrilled to hear that she was a part of...

Reviewed 19 September 2013

Staying at Crowne Plaza Houston @Kirby is unlike any other ....I usually use Mandy as my contact person and I can't tell in words how great she and the entire staff are when it comes to customer service. I recommend a Crowne Plaza stay in Houston anytime without and ifs...I know the service will be great.....if for some reaso its...

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Helpful?
Thank dabeazz1
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review

Hello dabeazz1, Thank you for your review and recommendation!! I appreciate you taking the time to share your gracious comments about our hotel and staff! It is nice to hear that we always exceed your expectations! Thank you for your loyalty and we look forward to taking care of you again. We greatly appreciate your business and your future referrals!...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Come and discover the best location in Houston! The Crowne Plaza Houston River Oaks is centrally located in the center of it all! You are a short ride to the Galleria area, the Texas Medical Center, Reliant Park, Toyota Center, Minute Maid Park, the George R. Brown Convention Center and the Central Business District. There are also dozens of restaurants and nightlife in walking distance or take the hotel shuttle anywhere in a 3 mile radius. Guest rooms are very spacious and well appointed with microwaves and micro-fridges in every room. Throughout our hotel, you will encounter eclectic yet elegant design. Comfortably relax in restyled conversation areas and let us take care of you with warm Texas hospitality. To enhance your stay please know that we are prepared to cater to your every need, and we are proud to offer the Sleep Advantage, Quiet Zone & Guaranteed Wake Up Call programs to help ensure you get the best sleep possible and start your day right. For your business needs you can count on complimentary High-Speed Wireless Internet throughout the hotel, a full service business center, complimentary shuttle service to nearby offices and coffee in the lobby. The Crowne Plaza Houston River Oaks is located near Greenway Plaza, Occidental, Koch Industries, Chevron, Fugro, University of Houston, Rice University, TSU, Houston Baptist University to name a few. We look forward to serving you. ... more   less 

Additional Information about Crowne Plaza Houston River Oaks

Address: 2712 Southwest Fwy, Houston, TX 77098
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: RM388 - RM933 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Houston River Oaks 3.5*
Number of rooms: 354
Reservation Options:
TripAdvisor is proud to partner with Booking.com, HotelsforEveryone, Hotels.com, IHG, Priceline, Expedia and Travelocity so you can book your Crowne Plaza Houston River Oaks reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Houston River Oaks Hotel Houston
Hotel Style:
#49 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Houston River Oaks staff and other travellers.
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Questions? Get answers from Crowne Plaza Houston River Oaks staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I enjoyed facing I-59 because the areas I visited were impacted by the traffic flow through this corridor.”
 of 5 bubbles joehknows1, 20 Dec 2016 | Read review
“Don't choose this hotel when the temperature drops before dinner.”
 of 5 bubbles 192templeg, 7 Nov 2016 | Read review
“Free Parking!”
 of 5 bubbles Tifftastic, 2 Nov 2016 | Read review
“high floor”
 of 5 bubbles I1514PKmarke, 14 Oct 2016 | Read review
“Get the King suite”
 of 5 bubbles mikekS1194PT, 8 Oct 2016 | Read review
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