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JW Marriott Houston

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#37 of 504 Hotels in Houston
Certificate of Excellence
GreenLeadersBronze level
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JW Marriott Houston
JW Marriott Houston
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803 Reviews from our TripAdvisor Community

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Showing 725: English reviews
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Houston, United States
Reviewed 2 days ago NEWvia mobile

I am a rewards member but my room had a king bed that was on the floor, I am 5'8" so I felt like I was in a handicap room. I had to go to 3 different floors just to get ice. I called the front desk about my issues and was given a complimentary breakfast voucher, I arrived today...

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Helpful?
Thank Christi S
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the JW Marriott Houston, I appreciate your feedback. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept my sincere apology. I will be...

Annandale, Virginia, United States
Reviewed 3 days ago NEW

The JW on Westheimer is a fine place for meetings with large a small groups. We use liberty hall for meetings of over 100 people and the place is great . The staff is friendly and attentive and the food service is great. We use this location whenever we can get in.

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Helpful?
1Thank Richard H
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service....

Doetinchem, The Netherlands
Reviewed 5 days ago NEW

Excellent service by the hotel staff Comfortable room and bed Good food and beverages Nice shop with friendly service Good WIFI in the room Overall a good hotel, but a little bid outdated for European standards

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Helpful?
Thank mslotman
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for taking the time to comment on your recent stay at the JW Marriott Houston. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team. Sincerely, Brenda Carley...

Toronto, Canada
Reviewed 6 days ago NEW

Travelled a lot Houston years ago (team located in Houston) and always stayed at Marriott hotels and this one is my favourite spot to stay. Excellent location - right there by the Galleria shopping mall and close to various restaurants. Stayed here during my last visit . Nothing has changed - you still get the service you expect. and don't...

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Helpful?
Thank MissTabbs
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service....

Millburn, New Jersey
Reviewed 1 week ago

Family trip to Houston. great stay at JWM in Galleria. staff was wonderful, particular the hostesses in the Executive Lounge on 22 (Gold members). We were able to get a 10 am check-in without any additional fee. Gym is first rate which includes an indoor/outdoor pool. Only problem is the self-parking situation. Garage is very cramped and dingy. very hard...

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Helpful?
Thank Joe N
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay with the exception of the parking. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability...

Indiana
Reviewed 2 weeks ago via mobile

This was the nicest hotel we have stayed at in a long time. Concierge was wonderful and so helpful. We felt they really cared about our stay. They accommodated a very early check in. Our room was very quiet and clean!! The 5th floor pool was nice as well. Kids enjoyed the indoor/outdoor pool. Fresh infused water in Lobby and...

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Helpful?
Thank lar75
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service....

Cary, North Carolina
Reviewed 2 weeks ago via mobile

I enjoyed this property and definitely felt appreciated it's sense of uniqueness. A fantastic concierge lounge and very nicely appointed rooms. The staff went over and above to assist we when I left something behind and ensured that I quickly reconnected. Thanks!

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Helpful?
Thank mavwu
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service....

Sweetwater, Tennessee
Reviewed 4 weeks ago via mobile

Hotel convenient to Galleria shopping mall. Hotel was comfortable and cozy. Had a great board meeting. Food served in meeting room was above average. Plenty of food and almost a dinner type cuisine. Service was great. Room was comfortable. Great restaurants within walking distance. Staff very helpful and friendly.

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Helpful?
Thank Douglas W
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service....

Richmond, VA
Reviewed 19 March 2017 via mobile

This hotel was fine, but not exciting. No "wow factor" upon entering the lobby. The room was up to date and quite large, modern and clean. Pillows looked fluffy, but flattened like pancakes upon resting your head. Need a different type, I think. Overall, the bedding was not wonderful. I expect more from a JW which is supposed to be...

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Helpful?
1Thank GNR80
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for taking the time to comment on your recent stay at the JW Marriott Houston. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team. Sincerely, Brenda Carley...

Reviewed 18 March 2017 via mobile

I requested a taxicb through the valet parking guy "roozi" was his name he put me in a limosine driven by the valet parking overnight guy and i ended up being charged $90 to iah !!! Instead of $66 flat rate that i was told by the front desk !! When i called from the airport to complaint they said...

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Helpful?
3Thank katyjones0603

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff

Additional Information about JW Marriott Houston

Address: 5150 Westheimer Rd, Houston, TX 77056-5506
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: RM669 - RM1,655 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Houston 4.5*
Number of rooms: 514
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Also Known As:
Jw Marriott Houston Hotel Houston
Jw Marriott Hotel Houston
Marriott Houston
Houston Marriott
Hotel Style:
#13 Green Hotel in Houston
#20 Luxury Hotel in Houston
#51 Family Hotel in Houston
#61 Business Hotel in Houston
#63 Romantic Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Houston staff and other travellers.
3 questions
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Questions? Get answers from JW Marriott Houston staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher up and lower rooms are all fine.”
703RichardH, 22 Apr 2017 | Read review
“Choose room with outside view to avoid noise from the bar”
mslotman, 20 Apr 2017 | Read review
“22nd floor, nice view & on the Concierge Lounge so it was very convenient.”
Eur0pe2013, 3 Mar 2017 | Read review
“Get a high floor room”
FindingWater, 8 Feb 2017 | Read review
“At check in to let your preferences known so they can help you find just the right room. Highly knowledgeable staff.”
626me, 6 Jan 2017 | Read review
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