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JW Marriott Houston

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#34 of 504 Hotels in Houston
Certificate of Excellence
GreenLeadersBronze level
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1 room 2 adults 0 children
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JW Marriott Houston
JW Marriott Houston
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803 Reviews from our TripAdvisor Community

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Showing 725: English reviews
Prague, Czech Republic
Reviewed 16 March 2017

Stayed 3 nights with 2 small kids. Great location near The Gallery Mall where you find all servics you need. Liked the Starbucks coffee opened from 6 a.m, while fighting the jetleg. Once we tried breakfast in the restaurant and was very good. Superb sleep quality - comfortable beds and silent room. Easy acces to the garage just around the...

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Thank vojta1
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service....

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3 reviews
3 hotel reviews
3 helpful votes
Reviewed 15 March 2017 via mobile

We had the best experience....staff was all so friendly & the hotel was so clean & the rooms were modern & updated. We had a great time! The night before we stayed at Marriott Marquis & it was dirty, rooms were not clean so we were so happy to be at the JW Marriott.

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Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service....

Calgary, Canada
Reviewed 14 March 2017

I gave the hotel four stars because the hotel was clean and the staff was great, but I really didn't like it - I can't put my finger on why exactly - it may be that the concierge lounge was closed because it was the weekend - who knows - I likely won't stay there again - but I'm sure...

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Thank Soly44
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for taking the time to comment on your recent stay at the JW Marriott Houston. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team. Sincerely, Brenda Carley...

Netherlands
Reviewed 12 March 2017

Gorgeous rooms, and hygiene here is at the highest level, they clean the room top to bottom every day. Very good service, love the app for check in. Excellent location next to the mall. Perfect security!

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Thank grummelNetherlands
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service....

Boerne, Texas
Reviewed 9 March 2017 via mobile

We took the kids to Houston to see monster jam and were somewhat worried about spending the weekend cramped in a hotel room but we were very, very pleasantly surprised. We were upgraded when we arrived and found the room to be very large and accommodating, even had its own sitting room. The staff at the front desk was very...

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Thank pamelaL74
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service....

Reviewed 7 March 2017 via mobile

I have stayed at other JW properties and expected this one to offer high quality service, amenities, and wonderful rooms. They didn't disappoint on the service. However, the hotel fails terribly on amenities and quality rooms. The restaurant was odd- it was open to the lobby and it was more like a bar that serves limited food. As for the...

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2Thank Mel G
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for taking the time to comment on your recent stay at the JW Marriott Houston. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. I have shared your feedback with the appropriate hotel team. Sincerely, Brenda Carley...

Boston
Reviewed 4 March 2017

Great location across the street from the Galleria Mall. The Concierge Level was spectacular! We had dinner reservations with friends, but we easily could have had a full dinner in the Lounge-and the offerings looked amazing! Breakfast was fantastic as well. Delicious cookies in the lobby...clean and modern...perfection!

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Thank Eur0pe2013
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service....

Saint Louis, Missouri
Reviewed 1 March 2017

This property is the best. The valet, front desk, bartenders in the lounge and bellman (Jose) were so helpful and welcoming. The lobby was bright with plenty of seats to just sit back and enjoy the view. I had two rooms - one on 14th floor - over looked the Galleria facing Saks. Second room on 13th floor beautiful location....

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Thank zah22
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service....

The Woodlands, Texas
Reviewed 27 February 2017 via mobile

Booked for a comedy show near the Galleria. Check in and valet were seamless. Staff was very friendly. This is not your basic Marriott, top shelf in every way. Ordered room service, food was excellent. Pool area was very nice and workout area was great. I'll definitely be back and use/get more Marriott rewards miles!

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Thank JeffLowney
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service....

New York City, New York
Reviewed 23 February 2017

The room and location of this hotel is top notch. But the staff are the one setting it in a league of its own. Our family were very well taken care of. I can not thank enough to Sondus Bellow at the reception for his outstanding hospitality, delligent, and always doing more than what is expected of him to serve...

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Thank Quochp
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service....

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff

Additional Information about JW Marriott Houston

Address: 5150 Westheimer Rd, Houston, TX 77056-5506
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: RM669 - RM1,660 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Houston 4.5*
Number of rooms: 514
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Also Known As:
Jw Marriott Houston Hotel Houston
Jw Marriott Hotel Houston
Marriott Houston
Houston Marriott
Hotel Style:
#12 Green Hotel in Houston
#18 Luxury Hotel in Houston
#51 Family Hotel in Houston
#61 Business Hotel in Houston
#63 Romantic Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Houston staff and other travellers.
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Questions? Get answers from JW Marriott Houston staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher up and lower rooms are all fine.”
703RichardH, 22 Apr 2017 | Read review
“Choose room with outside view to avoid noise from the bar”
mslotman, 20 Apr 2017 | Read review
“22nd floor, nice view & on the Concierge Lounge so it was very convenient.”
Eur0pe2013, 3 Mar 2017 | Read review
“Get a high floor room”
FindingWater, 8 Feb 2017 | Read review
“At check in to let your preferences known so they can help you find just the right room. Highly knowledgeable staff.”
626me, 6 Jan 2017 | Read review
5 of 5