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Crowne Plaza Houston - Brookhollow

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Crowne Plaza Houston - Brookhollow
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524 Reviews from our TripAdvisor Community

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Showing 509: English reviews
Start your review of Crowne Plaza Houston - Brookhollow
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Reviewed 3 days ago NEW

Older hotel in desperate need of updating-1970's decor. It is approximately 30 minutes from downtown Houston. Elevator may/may not work. Rooms are not impressive and bathrooms are standard for an average hotel. Breakfast buffet is standard fare-eggs, omelet bar, fruit, cereal, meat and grits. No vending or ice on the floors. Staff is friendly and attempts to help with any...

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Helpful?
Thank Michelle M
Reviewed 1 week ago NEW

I was greeted with the warmest welcome ever by the hotel check in lady named Niecy Jackson when I came in. Every time I came in or out, she welcomed me back by name. Felt like family!! My room was huge and clean.

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Thank Shalisa N
Seattle, Washington
Reviewed 1 week ago

Honestly, this hotel is a bit dated. What stands out to me however is the customer service that Henry Strait provided. He was genuine, down to earth while at the same time staying professional. Nowadays everything is the cann'ed rehearsed responses that sound robotic, but Henry said the same cann'ed responses in a genuine way. That is what I appreciated...

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Thank franklin32475
Belize City, Belize
Reviewed 1 week ago

I reserved this hotel at the last minute not realizing that it was Superbowl weekend when I booked my flight into Houston. The price was exorbitant considering that this was not close to my usual Galleria area hotels. Had never heard of Brookhollow. However, I was happy to find that it was not way out in the boondocks as I...

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Thank Denise C
Loves Park, Illinois
Reviewed 3 weeks ago

Second year at this venue, Henry, Ryan, Kay, and Marshall Lemoine are the standouts for me, but the entire staff was courteous and professional for our event. A 3 day event can strain the best staff but they were nothing but great. Thanks to all.

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Thank Brad b
San Jose, California
Reviewed 4 weeks ago

As a IHG Spire Elite member, I am surprised there is a such rundown Crowne Plaza property in the chain... This hotel is super dated and many things are broken down. The front staff are amazing and housekeeping staff try their best to keep the place up, but some serous renovation is needed. Aside from the staff, the property itself...

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Helpful?
Thank knowmyhotels
IHGService, Guest Relations Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Hi knowmyhotels! Thank you for your stay and for posting a review on TripAdvisor. Your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience. It is nice to hear that you were satisfied with the level of customer service provided by our staff. However, I'd like to say sorry if...

Holiday, Florida
Reviewed 14 January 2017

I traveled from Florida to the hotel for a dart tournament this last weekend. From Check in to Check out we were taken care of promptly and with some of the best customer service I have ever gotten from anyone at a hotel. Ashely was polite and personable and was sympathetic and even apologetic (and she nor the hotel had...

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Thank buczgrl98
Los Angeles, California
Reviewed 2 December 2016

Georgia was really exceptional, professional and customer-minded. She made me feel welcomed after a long day, checked me in smoothly and ensured everything was perfect. Erased all the hassle out of traveling. I'm not used to that these days and it lead me to write my first review on line. Great job!! Other staff and room service was excellent as...

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Thank intlmale2016
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank-you so very much for writing your very first review on Trip Advisor regarding your recent stay at the hotel. I was delighted to read that you enjoyed your stay and was particularly pleased your encounter with our front desk made the experience pleasant. We understand the head aches involved with business travel and try to help as much as...

Fort Lauderdale, Florida
Reviewed 18 November 2016

Rita Washington, the desk clerk was outstanding. My company for got to make "4" reservations for my sales team and most of the hotels were booked full. She worked and was able to place us into the hotel and was an absolutely outstanding associate with customer service. Her smile, demeanor and just plain fun, The team was so impressed. You...

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Thank tgarza2016
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank-you so very much in taking the time to write a review about our hotel and more specifically the customer service you received from Rita. I was certainly delighted that you took the opportunity to recognize Rita. We do take pride in offering our customers friendly efficient service. I was also happy to hear that Kimbra was able to assist...

Reviewed 17 November 2016 via mobile

The place is a no due to fleas & bugs. Madeline, Georgia, & Susie had great customer service! The hotel is pretty ran down and needs renovation! The ice machines don't work. Only floors 2 & 10 work! The best rooms were on the 10th floor. Had a room on the 6th floor saw roaches. Had a room on the...

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Helpful?
Thank Rhg24
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank-you for you review of the hotel. It is rare that that we have issues as described. For that I apologize. This is certainly not our standard. Because we are currently a pet friendly hotel it is certainly possible that fleas were present in the room and should have been caught prior to selling you that room. Again, thank-you for...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Houston Northwest Hotels convenient location in Northwest Houston, Texas on US Highway 290 offers easy access to downtown Houston, The Houston Galleria shopping district and many area attractions. A full service hotel offering all the luxuries you have come to expect from a Crowne Plaza if coming to town for business or leisure. Business travelers visiting Weatherford, International Paint, Oceaneering, National Oilwell/Varco, Menniger Clinic, Caterpillar, Cooper Cameron, David Weekley Homes, Siemens or Dresser will find Crowne Plaza NW Hotel the perfect location to work and relax. With over 17,000 square feet of convention & meeting space and a dedicated meeting planner on property, we can accommodate almost any size meeting. The Crowne Plaza Houston NW Hotel features one of Houston's premier restaurants in Remington's Grille & Bar which offers upscale dining and room service. Each guest room is updated with complimentary Rukas WI-FI access, work desk and includes our fabulous Sleep Advantage package ensureing a restful nighs sleep. A key accessible club lounge is available for breakfast Monday Friday from 6 AM - 9 AM and an evening reception including hors d'oeuvres and cocktails available from 5 PM - 7 PM, Monday Thursday evening. Our friendly staff provides world class service which makes this Houston hotel 'The Place to Meet'. ... more   less 

Additional Information about Crowne Plaza Houston - Brookhollow

Address: 12801 Northwest Fwy, Houston, TX 77040-6301
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: RM393 - RM669 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Houston - Brookhollow 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Crowne Plaza Houston - Brookhollow Hotel Houston
Hotel Style:
#88 Business Hotel in Houston
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Questions & Answers

Questions? Get answers from Crowne Plaza Houston - Brookhollow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not accept a room on 2nd floor as it is open to lobby.”
 of 5 bubbles G1698SKmichellem, 20 Feb 2017 | Read review
“I was on the second floor and it was nice and quiet.”
 of 5 bubbles shalisan2017, 16 Feb 2017 | Read review
“10th floor”
 of 5 bubbles denisecO5215EW, 13 Feb 2017 | Read review
“The suite with the king size bed is huge.”
 of 5 bubbles buczgrl98, 13 Jan 2017 | Read review
“End unit with balcony was nice.”
 of 5 bubbles intlmale2016, 1 Dec 2016 | Read review
5 of 5