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Crowne Plaza Houston - Brookhollow

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Crowne Plaza Houston - Brookhollow
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517 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Houston - Brookhollow
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Showing 502: English reviews
MOBILE
Reviewed 8 October 2013

Stayed at this property Fri-Sun Oct 4-6, 2013. Room 611. I really did not have much interaction with hotel staff. Full service property with plenty of parking and a restaurant. Several eating establishments close. My room was a bit dated, but decent. A/C worked well. I would have enjoyed a microwave and refrigerator. House keepers did a nice job cleaning.

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Helpful?
Thank WorldwideTee
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your stay with us. We hope you will allow us to host your next trip to Houston as well. Dave Comerota General Manager

Garland, Texas
Reviewed 8 October 2013

The hotel furnishings need upgrading. The Staff was helpful and friendly. The Manager, Henry Strait was exceptional, he made my stay easy and went above and beyond to help me in a couple situations. Good experience!

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Helpful?
Thank Carol A
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for your positive feedback, I have shared this with Henry and he is always glad to hear he has provided excellent service. We are scheduled to receive some property upgrades this year and hope you will allow us to host your next trip to Houston Dave Comerota General Manager

Texas
Reviewed 7 October 2013

Attended a convention held at this hotel. Arrived about 5:30 p.m. on Thursday. Greeted by nice front desk personnel; assisted with luggage and unloading my car by wonderfully friendly/sweet staff. Shared a double queen room which was clean and comfortable. Throughout convention the hotel staff remained friendly and accommodating. Hotel is easy to get to (despite road construction in Houston),...

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Helpful?
Thank bennie00
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your stay at the Crowne Plaza Houston Northwest. We are glad to hear you enjoyed your stay and I have shared your feedback about the service in the bar with the team in order to improve. We hope you will see a change during your next stay with us. Dave Comerota...

Edmond, Oklahoma
Reviewed 3 October 2013

Two nights on a business trip. Clean, friendly staff but this hotel shows its age. Decor, carpets, wall paper, furniture are not up to Crowne Plaza standard, they need to be changed. Noisy window air conditioning unit. Poor sound proofing, on top of a noisy highway. The club lounge on the first floor is a very sad place where to...

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Helpful?
Thank ontheroadagain5154
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to share your experience at the Crowne Plaza Northwest. I am thrilled to hear that you found the staff helpful and accommodating. We are scheduled to receive some property upgrades in the coming months, please allow us to host your future trips to the Houston area so you can follow our progress. Dave Comerota...

Round Rock Texas
Reviewed 2 October 2013

Arrived Friday at 4:00 PM for a 3 day stay at a baseball tournament. Met at the desk a very personable and helpful young man named Henry Strait. I needed a baggage buggy but there weren't any available. Henry told me where to park my car and he would find one and meet me at my car...and that is exactly...

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Helpful?
Thank gjlongshot
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

So glad to hear you enjoyed your stay with us. Henry has been a great asset to the team in the time he has been here and we are always glad to know he continues to provide great guest service. We look forward to hosting your next visit to Houston.

Fort Worth
Reviewed 1 October 2013

Henry S. went the extra mile to make our stay enjoyable. His attention to my needs was outstanding. He made the stay convenient and really made my feel like a valued customer. The location was very convenient to the destination we needed. The entire staff was very friendly and attentive. I look forward to my next stay in the Houston...

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Helpful?
Thank john h
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for your comments on the staff at the Crowne Plaza Northwest. Our goal is to provide over the top service on any occasion and it is always great to hear we have succeeded. We would be thrilled to host your next trip to the Houston area. Again thank you for taking the time to comment on your stay...

Sarasota, Florida
Reviewed 30 September 2013

The Crowne Plaza did an excellent job hosting my companies bridal expo event. The staff is very professional, courteous and went above and beyond to make sure everything went according to plan. Renita and I corresponded through email in the weeks and months leading up to the event and she was very quick to answer any of my questions and...

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Helpful?
Thank KatieP941
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your experience with us. We pride ourselves on our banquets staff as always strive to go above and beyond for all meeting attendees. Renita is one of our strongest team players and I’m glad to hear she met your expectations as well. We look forward to hosting any further event needs...

Fountain Valley, California
Reviewed 25 September 2013

My husband was away from his family on his birthday on business, I called the hotel the night before and had the pleasure of speaking with Raquel who began assisting me and Rita who went out of her way to suggest and help find the perfect birthday gift under the circumstances. Rita put me on hold for a brief moment,...

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Helpful?
Thank Erika H
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for your comments regarding your experience with us. I'm glad to hear that Rita and Raquel went above and beyond to assist you. I have shared your comments with them and they have been recognized for the job well done. Dave Comerota General Manager

Dallas, Texas
Reviewed 19 September 2013

I just took over the Houston Therapist Unlimited office, and my first tip to Houston to stay at Crowne Plaza over another hotel in the area. It was fantastic! Loved it! Henry Strait was amazing and he provided me excellent customer service. Thank you Henry! Also Barbara Erickson worked out with me some rates moving forward as I will be...

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Helpful?
Thank Adam W
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your stay with us. Henry is one of our greatest assets and I'm glad to hear he was accommodating. We look forward to hosting your future trips to the Houston area. Dave Comerota General Manager

London, United Kingdom
Reviewed 16 September 2013

This is a very unremarkable place to stay, which to some extent is typical of business hotels. The staff are very friendly and professional but the rooms and facilities are tired and out of date. Like many hotels it calls a few old, wobbly machines in a small room a "state of the art gym" which it clearly isn't. There...

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Helpful?
Thank Del R
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

We appreciate your comments regarding your stay with us. I am sorry to hear it was not up to your expectations. There are plans to upgrade the property in the near future and we will be posting these updates on our Facebook page so please follow our progress. Dave Comerota General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Houston Northwest Hotels convenient location in Northwest Houston, Texas on US Highway 290 offers easy access to downtown Houston, The Houston Galleria shopping district and many area attractions. A full service hotel offering all the luxuries you have come to expect from a Crowne Plaza if coming to town for business or leisure. Business travelers visiting Weatherford, International Paint, Oceaneering, National Oilwell/Varco, Menniger Clinic, Caterpillar, Cooper Cameron, David Weekley Homes, Siemens or Dresser will find Crowne Plaza NW Hotel the perfect location to work and relax. With over 17,000 square feet of convention & meeting space and a dedicated meeting planner on property, we can accommodate almost any size meeting. The Crowne Plaza Houston NW Hotel features one of Houston's premier restaurants in Remington's Grille & Bar which offers upscale dining and room service. Each guest room is updated with complimentary Rukas WI-FI access, work desk and includes our fabulous Sleep Advantage package ensureing a restful nighs sleep. A key accessible club lounge is available for breakfast Monday Friday from 6 AM - 9 AM and an evening reception including hors d'oeuvres and cocktails available from 5 PM - 7 PM, Monday Thursday evening. Our friendly staff provides world class service which makes this Houston hotel 'The Place to Meet'. ... more   less 

Additional Information about Crowne Plaza Houston - Brookhollow

Address: 12801 Northwest Fwy, Houston, TX 77040-6301
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: RM342 - RM653 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Houston - Brookhollow 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Crowne Plaza Houston - Brookhollow Hotel Houston
Hotel Style:
#88 Business Hotel in Houston
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Questions & Answers

Questions? Get answers from Crowne Plaza Houston - Brookhollow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“End unit with balcony was nice.”
 of 5 bubbles intlmale2016, 1 Dec 2016 | Read review
“Choose another hotel!”
 of 5 bubbles Stefie972, 16 Nov 2016 | Read review
“the balcony room was wonderful”
 of 5 bubbles tedg201662, 20 Oct 2016 | Read review
“Make sure you have a microwave and fridge in room otherwise it doesn't make a difference”
 of 5 bubbles ednewton67, 21 Aug 2016 | Read review
“ask front desk”
 of 5 bubbles ChristinaandT, 6 Jun 2016 | Read review
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