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Crowne Plaza Houston - Brookhollow

16.4 km from Houston centre
  • Free Wifi
  • Free Parking
  • Pool
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12801 Northwest Fwy, Houston, TX 77040-6301
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524 Reviews from our TripAdvisor Community

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Showing 509: English reviews
Mobile, Alabama
Reviewed 24 June 2013

I wanted to complement the staff of this hotel, I was there for a training class, I wanted to mention Rita Washington, she was there at my check in and there at my check out. First class employee. The entire stay was very pleasant and I would return for a pleasure trip.

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Helpful?
1Thank Danadis
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your recent stay at the Crowne Plaza Houston Brookhollow. I have shared your comments with Rita Washington and congratulated her on a job “well done". Our team is committed to providing friendly service to our guest. I hope you think of our hotel on your next visit to Houston. David Comerota...

Austin, Texas
Reviewed 24 June 2013

I've stayed at the Crowne Plaza Houston many times on business and it has always been a restful stay. The Staff is always helpful, Rita, Raquel, and Megan are great. The rooms are clean and the location is convenient.

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Helpful?
1Thank Kenny T
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

I was very happy to hear that your experience with our front office team was enjoyable. I have shared your comments with the entire hotel team. It is our goal to provide this experience to all of our guests. Thank you for your feedback and look forward to meeting you on your next visit to Houston. David Comerta General Manager

Reviewed 21 June 2013

Megan and Rita that were at the front desk treated us so wonderful and also I can't remember the other lady's name they were all so helpful and always smiling. I felt like I had just made new friends for a lifetime. I will recommend the Crowne Plaza Brookhollow to anyone staying in Houston. Thank y'all so much. We celebrated...

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Helpful?
1Thank KarenWag59
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to give special recognition to Megan and Rita. I know that they appreciate your kind words. I look forward to your next visit to the Crowne Plaza Houston Brookhollow. David Comerota General Manager

Dayton, Ohio
Reviewed 15 June 2013

Overall our expectations were surpassed by the level of professionalism and service we received. To be specific, the manager on duty, Henry Strait, constantly went above and beyond to help us. Even when our flights were cancelled and had to come back he immediately had our room ready and even gave us vouchers for free breakfast just to help ease...

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Helpful?
1Thank VisitorHouston
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

I have personally reviewed your comments with Henry Strait. I appreciate his service to our guests and it is thoughtful for you to give him special recognition. I hope that you will consider the Crowne Plaza Houston Brookhollow when returning to Houston. Again, thank you for comments. David Comerota General Manager

Maryland
Reviewed 13 June 2013

This facility is lovely and very comfortable. My room was clean and well-maintained, anbd the AC worked very well. Amenities are excellent, all the way down to a terry bathrobe for Priority Club members (free to join). Desk staff was friendly and helpful, shuttle within a 5 mile radius helped with transportation needs. I didn't use the pool, but my...

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Helpful?
1Thank JanWMaryland
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for your kind words concerning your recent stay at the Crowne Plaza Houston Brookhollow. Our goal is to provide our guest's with an enjoyable stay throughout the hotel. I will share your comments to the entire hotel team and will recognize the hotel team efforts. Again, thank you for staying at the Crowne Plaza Houston Brookhollow. David Comerota...

Corpus Christi, Texas
Reviewed 13 June 2013

I stay at the Crown regularly, and I am considering changing. I love the pool, the friendly happy hour and the friendly staff, but the quality of the room is lacking. Bathroom wall paper is peeling, stains on carpet, old smelling. Somehow my priority number was not listed, and I believe I had a much inferior room as a result,...

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Helpful?
1Thank berlyc
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your recent stay at the Crowne Plaza Houston Brookhollow. Our goal is to provide a quality experience for all of our guest. I am reviewing your comments with the entire hotel team. Again, thank you for your feedback. David Comerota General Manager

Lewisville, Texas
Reviewed 11 June 2013

I've stayed at this hotel at least 6-7 times. There used to be a manager there that always made us feel welcomed and upgraded our rooms when we came for basketball tourneys. Upon her leaving, I still received stellar service until this weekend. I made the reservation thru central reservations and used AAA rate and my entertainment rate. I was...

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Helpful?
Thank kortina
IHGCare, Guest Relations Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Dear kortina, Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel around. It sounds like we fell below your expectations. We take all reviews positive and negative very seriously, and your feedback will help us improve for...

texas
Reviewed 6 June 2013

This hotel is a Crowne Plaza...but doesn't seem so once you reach the room. The front desk staff was friendly and professional Service (inc.food) were fine. The problem is with maintenance crew.and condition of the room. Lamps lacked bulbs, beds were very uncomfortable and smelled of the previous guest(s). That was not a pleasant experience

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Helpful?
Thank Jay J
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to provide feedback on your recent stay at the Crowne Plaza Houston Brookhollow. Our goal is to provide an enjoyable experience for you and will review your comments with the entire hotel team Again, thank you for your valuable comments. David Comerota General Manager

Saco, Maine
Reviewed 30 May 2013

Hotel was very clean, elegant, and very large! Room was comfortable and I honestly appreciate the hotels initiatives to reduce their carbon footprint through optional daily towel and linen replacements. Staff was very personable and always friendly. Henry and Rita in particular made the stay exceptionally welcoming. Would not hesitate to stay in site again. Warning: When exiting the freeway...

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Thank TheycallmeJ
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment about your recent stay at the Crowne Plaza Houston Brookhollow. The hotel team strives to make you feel comfortable during your visit to our hotel. I look forward to your next visit to our hotel and I want to thank you for your patronage. David Comerota General Manager

Estevan, Saskatchewan
Reviewed 29 May 2013

My very first time to Houston. My husband stays at this hotel exclusively because of work. He has always had very nice things to say about his stays there. I, on the other hand, am way more critical. With that being said.....ABSOLUTELY NO COMPLAINTS. Aurelia, Henry and of course Carlos were wonderful. Helpful and pleasent in everyway. I would highly...

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Helpful?
1Thank Gwen W
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for your feedback and recognition of numerous hotel team members. I am happy to hear that our hotel was a part of your first visit to Houston. I hope that you will return to the Crowne Plaza Houston Brookhollow on your next visit to Houston. David Comerota General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Houston Northwest Hotels convenient location in Northwest Houston, Texas on US Highway 290 offers easy access to downtown Houston, The Houston Galleria shopping district and many area attractions. A full service hotel offering all the luxuries you have come to expect from a Crowne Plaza if coming to town for business or leisure. Business travelers visiting Weatherford, International Paint, Oceaneering, National Oilwell/Varco, Menniger Clinic, Caterpillar, Cooper Cameron, David Weekley Homes, Siemens or Dresser will find Crowne Plaza NW Hotel the perfect location to work and relax. With over 17,000 square feet of convention & meeting space and a dedicated meeting planner on property, we can accommodate almost any size meeting. The Crowne Plaza Houston NW Hotel features one of Houston's premier restaurants in Remington's Grille & Bar which offers upscale dining and room service. Each guest room is updated with complimentary Rukas WI-FI access, work desk and includes our fabulous Sleep Advantage package ensureing a restful nighs sleep. A key accessible club lounge is available for breakfast Monday Friday from 6 AM - 9 AM and an evening reception including hors d'oeuvres and cocktails available from 5 PM - 7 PM, Monday Thursday evening. Our friendly staff provides world class service which makes this Houston hotel 'The Place to Meet'. ... more   less 

Additional Information about Crowne Plaza Houston - Brookhollow

Address: 12801 Northwest Fwy, Houston, TX 77040-6301
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: RM386 - RM671 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Houston - Brookhollow 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Crowne Plaza Houston - Brookhollow Hotel Houston
Hotel Style:
#88 Business Hotel in Houston
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Questions & Answers

Questions? Get answers from Crowne Plaza Houston - Brookhollow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not accept a room on 2nd floor as it is open to lobby.”
 of 5 bubbles G1698SKmichellem, 20 Feb 2017 | Read review
“I was on the second floor and it was nice and quiet.”
 of 5 bubbles shalisan2017, 16 Feb 2017 | Read review
“10th floor”
 of 5 bubbles denisecO5215EW, 13 Feb 2017 | Read review
“The suite with the king size bed is huge.”
 of 5 bubbles buczgrl98, 13 Jan 2017 | Read review
“End unit with balcony was nice.”
 of 5 bubbles intlmale2016, 1 Dec 2016 | Read review
5 of 5