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Westin Galleria Houston Hotel

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Westin Galleria Houston Hotel
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922 Reviews from our TripAdvisor Community

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Showing 837: English reviews
Mexico City, Mexico
Reviewed 4 days ago NEW

They did not calculate correctly the tax on my pre-paid reservation, so they ended up charging me 60 usd more without telling me!! whats worse is that the receptionist had told me everything was set and paid for! Also the room had a very weird smell and not in a good way.

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Helpful?
Thank sofiard85
Candance T, Westin Experience Specialist at Westin Galleria Houston Hotel, responded to this review

Greetings sofiard85, Thank you for taking time to complete the survey on your recent stay at the Westin Galleria Houston. As a Starwood Hotel and Resort, we thrive to exceed our guests expectations and I am sadden to know we unsuccessful in many areas. We sincerely apologize for the inconvenience and would love to hear more about your experience with...

Tulsa, Oklahoma
Reviewed 5 days ago NEW

outstanding service with an exceptional staff. they provided recommendations for the area, and were helpful throughout my stay. very clean and comfortable accommodations. conveniently located in the galleria area.

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Helpful?
Thank Kari04151970
Candance T, Westin Experience Specialist at Westin Galleria Houston Hotel, responded to this review

Greetings Kari04151970, Thank you for taking time to provide us with feedback on your recent stay at the Westin Galleria Houston. We appreciate your 5 star rating! We appreciate your warm praises regarding our staff's commitment of providing dynamic service and convenient amenities which created a memorable Westin experience. Should your travels bring you back to the Houston Galleria, we...

Reviewed 2 weeks ago

I booked through a third party website and paid in full, weeks ahead of time. When I found out they were doing extensive construction during my planned stay, I asked for a cancellation. The hotel said NO- essentially the cancellation fee would be 75% of my reservation. I decided to tough it out. When I arrived, I had no reservation....

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Helpful?
1Thank Karen S
Candance T, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings Karen S, Thank you for taking time to provide us with feedback on your recent stay at the Westin Galleria Houston. I understand the frustration caused by our overall properties condition due to our current renovation project as well as the unyielding 3rd party reservation policy, and would like to extend our sincerest apologies for any inconveniences experienced during...

Reviewed 3 weeks ago

Clean, centrally located & convenient with no frills.....rooms are quite large, beds offer Starwood standard heavenly comfort, bathroom are well-equipped. Gym is quite large compared to other hotels in the area & has good cardio & strength training machines. In room dining is expensive & nothing fancy, breakfast restaurant is in the Galleria mall. Parking is free & ample as...

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Helpful?
Thank Zafar S
Candance T, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings Zafar S, Thank you for taking time to provide us with feedback on your recent stay at the Westin Galleria. We are happy to hear that our Heavenly amenities, complimentary self-parking and central location provided convenient attractions encouraging an invigorating stay. I understand the frustration caused by our overall properties condition coupled and would like to extend our sincerest...

Reviewed 3 weeks ago via mobile

From the room size to the amenities to the gym to the closeness to the mall! Staying at the Westin Galleria is overall a great experience! Im staying here with my family and its been such a great experience!

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Helpful?
Thank Hector H
Management response:

Greetings Hector H, Thank you for taking the time to provide us with insight regarding your recent stay at the Westin Galleria Houston. We are thrilled to know of your 5 star experience! We are delighted to know our convenient location as well as our high quality Westin Workout amenities were able to fulfilled a feel-good stay. It is refreshing...

Minot, North Dakota
Reviewed 4 weeks ago via mobile

My family and l decided to stay in the presidential suite to relax and enjoy our Christmas shopping at Galleria Mall, well the presidential room doesn't look like one is just a normal room a little bigger and with a weird tiny kitchen. No only that one of the tables in the room was about to fall apart. We ask...

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Helpful?
Thank Fannifa
Management response:

Greetings Fannifa, Thank you for taking the time in providing us valuable insight regarding your most recent stay at the Westin Galleria Houston. I feel disappointed to know our Presidential suite was not up to the Westin standard you have come to expect from our brand. I sincerely apologize for the mishaps, but feel delighted to know we were able...

Reviewed 4 weeks ago via mobile

I just want to say that Camia that works check in is very personal and great! She checked me in and after that she remembered my name and spoke every time. She has a big potential for major advancement!!

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Helpful?
Thank trishalee318
Management response:

Greetings trishalee318, Thank you for taking the time in providing us with valuable feedback regarding your most recent stay at the Westin Galleria Houston. We are delighted for the outstanding 5 star rating! I am thrilled to know Camia was able to make this Westin experience memorable and personable. We hope to welcome you once more on your next Houston...

Burlington, New Jersey
Reviewed 4 weeks ago

Although the hotel is dated... And in the middle of the mall... Its very convenient... No cost to park is a plus... However should renovations begin... Suggest an executive floor and amenities...like most Westins...with JW Marriott and Drake near by... I suggest this location step up quickly...

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Helpful?
Thank alendab2016
Management response:

Greetings alendab2016, Thank you for taking the time to provide valuable insight on your recent stay at the Westin Galleria Houston. We are delighted to know our convenient location and parking options elevated a relaxing stay and accurately portrayed our commitment in providing a tranquil first impression. As we continue with renovations, we understand challenges may arise but I can...

Dallas, TX
Reviewed 4 weeks ago via mobile

Hotel room is quite nice but parking was an absolute frustration - possibly due to Christmas rush at the mall. Still, there should be an area for guests so that you don't have to endlessly circle around looking for a spot. No lounge or benefits for SPG Gold members unlike at other hotels.

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Helpful?
Thank earroyave
Management response:

Greetings earroyave, Thank you for providing us with valuable insight regarding your recent stay at the Westin Galleria Houston. I regret to know the parking availability obstructed an otherwise serene stay. Due to the nature of our location, during the holiday season the mall parking spaces are in high volume. However, we do have our valet services available for an...

Iola, Texas
Reviewed 15 December 2016

We stayed overnight for a football game. The staff was kind and professional. The hotel was immaculate and beautifully decorated for Christmas. The room was super clean and the shower was fantastic! The location is walking distance to restaurants and shopping. The only negative points that I can say because I am frugal with my money would be having to...

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Helpful?
Thank Tracytravelsfun
Management response:

Greetings Tracytravelsfun, Thank you for taking the time to provide us feedback on your recent stay at the Westin Galleria Houston. We are thrilled to know our pleasing aesthetic was reflective of the Westin experience! We are delighted to know our Heavenly shower, cleanliness and central location in the Galleria were the perfect fit to ensure this invigorating stay. Please...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center it is the only place to stay for ultimate leisure, entertainment and recreation. ... more   less 

Additional Information about Westin Galleria Houston Hotel

Address: 5060 W Alabama St, Houston, TX 77056-5801
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: RM663 - RM1,490 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Galleria Houston Hotel 4*
Number of rooms: 487
Reservation Options:
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Also Known As:
Westin Houston
Houston Westin
Hotel Style:
#31 Luxury Hotel in Houston
#125 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Westin Galleria Houston Hotel staff and other travellers.
6 questions
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Questions? Get answers from Westin Galleria Houston Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms on high floor - I enjoyed the workout room which included a spin bike”
 of 5 bubbles Kari04151970, 18 Jan 2017 | Read review
“book early (4+ weeks in advance) to get favorable rates.”
 of 5 bubbles 494zafars, 30 Dec 2016 | Read review
“Higher floors have great city/skyline views.”
 of 5 bubbles Tracytravelsfun, 14 Dec 2016 | Read review
“Don't take the rooms close to the elevators”
 of 5 bubbles Dan_98765, 10 Nov 2016 | Read review
“Views of rooftops of the Galleria Mall only.”
 of 5 bubbles Bookshelfish, 4 Nov 2016 | Read review
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