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Westin Galleria Houston Hotel

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927 Reviews from our TripAdvisor Community

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There are newer reviews for Westin Galleria Houston Hotel
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Showing 842: English reviews
glasgow
Reviewed 23 June 2014

Stayed for one night to do shopping it's attached to mall check in was fast and staff nice room was on 16th floor and looked onto back of hotel. Room was very clean but the rooms do not look like they have been re furbished there was a nice pool on 5th floor as I say my sole purpose for...

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Helpful?
Thank carol072
Austin, Texas
Reviewed 18 June 2014

We stayed here for our Son's birthday weekend...Although we have stayed here before, we were blown away by the level of personal service and attention our hosts at the Westin showed my family and I. When we arrived check-in was smooth and effortless. The front desk personal had us checked in less than 5 minutes. They provided our sons each...

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1Thank Yogi459
Jamilah G, Executive Assistant at Westin Galleria Houston Hotel, responded to this review

Greetings Yohi459, Thank you so much for your kind words. It is a great pleasure to have hosted such a special occasion for you and your family. At the Westin Galleria, we take great pride in creating memorable experiences and we are so glad that you allowed us the privilege to be the place where you celebrated your son’s birthday....

United States
Reviewed 17 June 2014

I don't have a whole lot to say regarding either extreme good or bad aspects of this hotel. Westins are all pretty nice. This one is attached to the Mall, which is convenient. The downtown location is also pretty good.

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Thank Bobcharli
New York City, New York
Reviewed 30 May 2014

Fantastic experience staying here. I was traveling for business and was very pleasantly surprised by my experience here. I did not expect much from a hotel attached to a mall, but the elegance and customer service here was beyond excellent. When I go back to Houston, I will definetly stay again!

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Thank tigrrrlily723
Baton Rouge, Louisiana
Reviewed 29 May 2014

Booked using Trivago as a search. This is a great location for dining & shopping. The room was nice, clean, comfortable and the staff was super and welcoming. My dog was treated as a respected guest. The desk was informative and helpful.

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Thank wLLb
Jamilah G, Executive Assistant at Westin Galleria Houston Hotel, responded to this review

Greetings LegrandBacala, Thank you so much for your kind words. We are delighted that you enjoyed your experience with us and we welcome you and your dog back anytime. It was a pleasure to have you and we look forward to your return! Best Wishes, Jamilah

HUNGARY
Reviewed 26 May 2014

I stayed for 3nights during a recent business trip. I can't comment on location as I chose it for work purposes only. In summary: Positives: 1) Fast & polite check-in and out 2) 6 elevators, never a problem in terms of wait time 3) Rooms large and clean, with all basic amenities. There was plenty of storage space also. 4)...

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Thank MPHILM
Holmestrand Municipality, Norway
Reviewed 23 May 2014

The location couldn't be better for shopping. The galleria is a pretty good shopping mall and the westin is located right in the middle of it. My main concern is that they don't have a breakfast buffet, but you can order room service if you want. The staff is friendly and helpful, but when I ordered a frozen margarita to...

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Thank Tom-Einar
Lafayette, CA
Reviewed 19 May 2014

We stayed at this hotel for our college visit to Rice University and got a good deal with Priceline. It's attached to the Galleria, so it's great if you want to do some shopping and there are plenty of restaurants nearby. The parking was free, which was an unexpected plus for a downtown location. However, as others have stated the...

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1Thank dnadad
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear dnadad, Thank you for taking the time to provide us with feedback of your recent stay at the Westin Galleria. We regret that the cost of the internet caused a negative effect on your stay with us. It is never our intention to cause such a disruption in our guest’s stay and regret having caused one in yours. We...

Dallas, Texas
Reviewed 7 May 2014

I recently stayed the Westin Galleria for a business conference. The hotel is very convenient to numerous restuarants of all price ranges. Also, the hotel opens into the Galleria Mall if shopping is your goal. The room was clean and nice. The personnel are friendly and prompt. The AC controller is a little funky, but once you realize that you...

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Thank POP866
Jamilah G, Executive Assistant at Westin Galleria Houston Hotel, responded to this review

Greetings POP866, Thank you very much for providing your feedback regarding your recent stay at the Westin Galleria. We are delighted that you found our location to be convenient. At the Westin Galleria, we strive to provide a personalized experience for all of our guest. We are pleased that you were able to take advantage of our running routes, and...

New York, NY
Reviewed 29 April 2014

The hotel is fine. Clean and good sized rooms. The only thing I found very disturbing is that this hotel is connected to a mall. Anyone from the mall can enter the hotel and the hotel elevator without needing a hotel key. I was able to enter the third floor of the hotel directly from the mall, enter the elevator...

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Thank dlpnewyork
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear Dlpnewyork, We appreciate the time you took to review your recent stay at the Westin Galleria. We welcome all guest feedback and try to grow from their insight. We take the security of our guests very seriously and assure you that we have vigilant security throughout the hotel. At all times there are officers walking the hotel along with...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center it is the only place to stay for ultimate leisure, entertainment and recreation. ... more   less 

Additional Information about Westin Galleria Houston Hotel

Address: 5060 W Alabama St, Houston, TX 77056-5801
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: RM677 - RM1,658 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Galleria Houston Hotel 4*
Number of rooms: 487
Reservation Options:
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Also Known As:
Westin Houston
Houston Westin
Hotel Style:
#32 Luxury Hotel in Houston
#125 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Westin Galleria Houston Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't choose a room at all. Stay somewhere else.”
 of 5 bubbles reyeskr, 30 Jan 2017 | Read review
“rooms on high floor - I enjoyed the workout room which included a spin bike”
 of 5 bubbles Kari04151970, 18 Jan 2017 | Read review
“book early (4+ weeks in advance) to get favorable rates.”
 of 5 bubbles 494zafars, 30 Dec 2016 | Read review
“Higher floors have great city/skyline views.”
 of 5 bubbles Tracytravelsfun, 14 Dec 2016 | Read review
“Don't take the rooms close to the elevators”
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