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The Whitehall Houston

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355 Reviews from our TripAdvisor Community

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Showing 342: English reviews
Toronto, Canada
Reviewed 2 weeks ago via mobile

We went to Houston to see a concert at the Toyota Center and decided to tack on some touristy things (Johnson Space Center, etc.). The hotel concierge, Brittany, was amazing with figuring out what we should do with our short time, how to do it, and how to get discounts! The hotel itself was lovely and the staff was fantastic....

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Helpful?
Thank Steph P
SKhatri, General Manager at The Whitehall Houston, responded to this review

Steph, thank you for choosing The Whitehall Houston while attending an event. We are so glad to know our location was perfect for your trip and that you enjoyed all that we have to offer. It was good to have you here, and we hope to be at your service again soon. Best Regards, Sal Khatri General Manager

Carbondale, Illinois
Reviewed 2 weeks ago

Stayed at The Whitehall Houston for a conference at the convention center. A bit of a walk to the convention center but worth it. Very friendly service and helpful staff. Room was clean and spacious. Continued stay for a conference that was at The Whitehall. Conference support was excellent. Food at the breaks was very good. I honestly have nothing...

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Thank Scott I
SKhatri, General Manager at The Whitehall Houston, responded to this review

Scott, thank you for taking the time to post your wonderful feedback about The Whitehall Houston. We are pleased to read that you loved your well-appointed room, our friendly associates, and especially our conference facilities. It was our genuine pleasure to host you, and we look forward to welcoming you again on your next trip to Houston. Best Regards, Sal...

Houston, Texas
Reviewed 2 weeks ago

Valet is amazing, all very very nice and quick to help out! I rode the clean shuttle many times in downtown and Adam is amazing how he knows the area so well! All staff was very nice, I really enjoyed learning the history of hotel and was pleasantly surprised by the modern feel the hotel has! The bar outside was...

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Helpful?
Thank chriss6110
SKhatri, General Manager at The Whitehall Houston, responded to this review

Thank you for sharing your experience about your stay at The Whitehall Houston. We are thrilled to read that you loved our shuttle service and courteous associates. I will be sure to share your compliments with my team, especially with Adam, for a job well done. We hope you will visit us whenever your travels bring you back to Houston....

Reviewed 2 weeks ago via mobile

I am Day 1 into a 3 day stay at the Whitehall, and I've been super impressed. The rooms are lovely, clean, and spacious. The hotel itself is gorgeous. But what's blown me away is the customer service. The hotel held packages for me for nearly a week, a d as soon as I was settled into my room, they...

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Thank mmmmartin731
SKhatri, General Manager at The Whitehall Houston, responded to this review

Thank you for the wonderful review and especially the kind comments about our staff. We have an exceptional team whose main priority is ensuring the comfort and satisfaction of our guests, so we appreciate you sharing this with other travelers. Your comments will be shared with our team, especially with Brittany, as she will be pleased to know she contributed...

Evansville, Indiana
Reviewed 2 weeks ago via mobile

My husband and I booked this hotel for three nights. We stayed the first night and decided to take a loss and leave two days early. We almost immediately regretted our decision. First, we disliked their valet only parking. It was expensive and took a very long time to get help. The location is not, in my opinion, a desirable...

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1Thank Miss_Ashley_25
SKhatri, General Manager at The Whitehall Houston, responded to this review

Thanks so much for taking time to evaluate our hotel. I am pleased that we exceeded most of your expectations but I am sorry that you were unhappy with the cost of our valet service. We are competitively priced, but due to limited parking here and in the downtown area, parking can be expensive. Additionally, the housekeeping and maintenance issues...

Montreal, Canada
Reviewed 3 weeks ago via mobile

I'm thrilled with my stay at the Whitehall. I could tell you it's close to everything (it is) and that the rooms are comfortable (they are) but it's the service that really stands out. I asked for a quiet room and mine was not very quiet. Nothing wrong with it. I'm just a very light sleeper and I picked a...

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Helpful?
Thank NavK007
SKhatri, General Manager at The Whitehall Houston, responded to this review

Thank you for taking the time to post such wonderful review about The Whitehall Houston. We have an exceptional team whose main priority is ensuring the comfort and satisfaction of our guests, so we appreciate you sharing this with other travelers. Your feedback will be shared with our team as they will be pleased to know they contributed to your...

Reviewed 3 weeks ago

The breakfast menu here is just boring. They don't even have decent size pool. Rooms are boring too. This hotel is only suited if you are looking for short stay in Downtown for some business meets. Restaurant staff also doesn't seem friendly. They will mostly answer very arrogantly.

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1Thank Pratik Y
SKhatri, General Manager at The Whitehall Houston, responded to this review

Pratik, thank you for reviewing your stay at our hotel. Although you had an overall pleasant visit, we apologize that it was less than perfect. We take pride in providing comfortable accommodations in a relaxed environment, and we are sorry we failed to do this for you. We hope you will give us another opportunity to have you as our...

Lafayette, Louisiana
Reviewed 3 weeks ago

The front desk manager (Tate) went out of his way to accommodate my needs. The rooms are immaculate and very spacious. The wood floors are great as you don't have to worry about the dirt in carpets. All of the staff is very friendly and greet you with a smile. If you are in downtown Houston, stay here!

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Thank chrisbarnette
SKhatri, General Manager at The Whitehall Houston, responded to this review

Thank you for taking the time to post a wonderful feedback about The Whitehall Houston. We are so pleased to read you loved your well-appointed room and that you were impressed with our courteous associates. I will be sure to share your compliments with my team, especially with Tate. Thanks again for recommending us, and we look forward to serving...

Baku, Baki, Azerbaijan
Reviewed 4 weeks ago via mobile

Selected because of work location but it stands on its own two feet. Bit more characterful than your usual US chain. Rooms very comfortable though as others have said the even numbered ones have a lot of road noise. Nothing my jet lag couldn't fix. Highlight is the outside bar area; good atmos. Good singer. Nice beer. Houston is a...

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Thank T0PC4T2014
SKhatri, General Manager at The Whitehall Houston, responded to this review

Thank you for choosing The Whitehall Houston. We are glad our location was convenient for your work trip and you enjoyed a comfortable stay with us. It is also nice to know you liked our outdoor terrace bar. We appreciate your feedback about the food we serve and the same will be taken a note of. We value your business...

Mansfield, Texas
Reviewed 4 weeks ago via mobile

Stayed here one night for a business trip mid week. Valet parking was great. Check in was fairly smooth. Received a coupon at check in for one free cocktail. Room was very nice. Tiny bathroom. Nice shampoo/body wash combo on wall in shower. Dinner in the Mexican restaurant was wonderful. Used the free drink coupon at dinner. Loved the food....

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Thank texasmom47
SKhatri, General Manager at The Whitehall Houston, responded to this review

It was a pleasure reading your review of The Whitehall Houston and your wonderful dining experience at Edgar's Hermano. We are thrilled to note that your business visit was pleasant and you loved your room and the amenities as well. I will share your compliments with my team. We invite you to come back for another excellent stay with us...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Downtown Houston hotels that offer distinct accommodations and an accessible location are hard to find, but The Whitehall Hotel is just that. A premier locale situates us between the buzzing industry sector including giants such as KBR and Chevron as well as fantastic Houston attractions such as Minute Maid Park, George R. Brown Convention Center, Discovery Green, Greenstreet, The Toyota Center and MANY MORE!Retire to your room and enjoy luxurious bedding with home-like features such as wood flooring, glass showers, window shades, keurig coffee makers and over 80+ HD TV Channels. Enjoy Southern hospitality and treats with our Sothern Delights cookies and Complimentary Sothern Delights bottled water. Our Sothern Host is your H-Town expert and available to assist you in experiencing Our Town, Your Home. Modern Houston hotel amenities such as free high-speed Internet and premium cable in every room. For that extra hint of comfort, our luxury suites and executive rooms provide extra spacious accommodations. During your stay, take advantage of our state-of-the-art 24-hour fitness center, to include PRECOR equipment. Our three unique and dining outlets are a can't miss! Edgar's Hermano offers unique Tex-Mex meets Southern cuisine, and Buffalo Bayou offers specialty coffee drinks and fresh grab n' go salads, sandwiches and pastries. Our outdoor kitchen & bar, Part & Parcel features an intelligently curated cocktail list and relaxed courtyard setting making Part & Parcel the perfect downtown destination to meet up with friends or make some new ones under the Texas stars. Our team of expert mixologists specialize in both classic cocktails and original libations, which are complemented by a tempting small plate menu and a heaving helping of Southern hospitality. Meeting and Event planners in Houston will adore our extensive ballroom and breakout spaces, serving up to 500 guests. For that winning Houston, Texas vacation or business trip, choose the ample comforts and thoughtful convenience of The Whitehall Hotel, Houston's Most Iconic Boutique Hotel - REDEFINED. ... more   less 

Additional Information about The Whitehall Houston

Address: 1700 Smith St, Houston, TX 77002-7317 (Formerly Crowne Plaza Houston Downtown)
Region: United States > Texas > Texas Gulf Coast > Houston > Downtown
Price Range: RM607 - RM1,224 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Whitehall Houston 4*
Number of rooms: 259
Reservation Options:
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Also Known As:
Crowne Plaza Houston Downtown Hotel Houston
Houston Crowne Plaza
Hotel Style:
#4 Luxury Hotel in Houston
#42 Romantic Hotel in Houston
#136 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from The Whitehall Houston staff and other travellers.
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Questions? Get answers from The Whitehall Houston staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I can only speak for my room, but overlooked the pool and a small park. Not much view in the city.”
cesnover, 19 Apr 2017 | Read review
“Try to enjoy the outdoor bar”
jwanza2017, 16 Apr 2017 | Read review
“Try to get an odd number room as those face into downtown”
Rianohtx, 14 Apr 2017 | Read review
“In Downtown Houston but close to all the freeways and easy access to Houston attractions and restaurants.”
LCW-Texas, 12 Apr 2017 | Read review
“Executive king has a large bathroom.”
chrisbarnette, 31 Mar 2017 | Read review
5 of 5