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Westin Oaks Houston at the Galleria

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711 Reviews from our TripAdvisor Community

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Showing 643: English reviews
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Melbourne, Australia
Reviewed 5 days ago NEWvia mobile

I stayed in this hotel for two weeks and the rooms are old but ok. Housekeeping can be a bit hit and miss. I have stayed at a lot of Westins and the service here was the worst I have experienced. On arrival the bell boys ignored us, we had travelled for more than 30 hours and were happy to...

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Helpful?
Thank Oliver1389
Management response:

Greetings Oliver1389, Thank you for providing us feedback regarding your recent stay at The Westin Oaks Houston. We sincerely apologize for the situations you have experienced and can assure you that this does not meet our standards. Guest feedback is a very important tool to guide our teams to grow and improve our services. We will be sure to pass...

New York City, New York
HOTEL’S FAVOURITE REVIEW
Reviewed 5 weeks ago via mobile

Although the layout of the hotel is a bit confusing - it's not intuitive to know that the gym is on 1, lobby on 2 and mall entrance on 3 due to a lack of signage inside or immediately outside the elevators - I really loved the location, how quiet the rooms were and how friendly the staff is. Even...

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Helpful?
Thank CDavid212
About Hotel's Favourite Review
Daisy M, Westin Experience Specialist at Westin Oaks Houston at the Galleria, responded to this review

Greetings CDavid212, Thank you in taking the time to provide us valuable insight regarding your recent stay at the Westin Oaks Houston. It fills us with joy to know our friendly staff and serene atmosphere awarded us a perfect 5 star rating! I regret to know the signage was confusing but feel enlightened to know this did not obstruct your...

tuscaloosa, United States
Reviewed 1 week ago

Starting with Valet this hotel is accommodating. The check in was a snap. And if you have had a horrible experience you will appreciate a person with good manners that makes check easy(as it should be always in a perfect world). The room was clean and surprisingly large for just a plan 2 queen room. The travel size soaps and...

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Helpful?
Thank Meredith V
Chiang Mai, Thailand
Reviewed 3 weeks ago via mobile

Pro: Just in same building with the mall. Convenient, easy access to the mall, free parking, Con: No refrigerator in room, not clean. If you go there for shopping in a huge mall, stay in this hotel will be convenient for you.

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Helpful?
Thank DGFG81
Daisy M, Westin Experience Specialist at Westin Oaks Houston at the Galleria, responded to this review

Greetings DGFG81, We appreciate you taking the time in providing us valuable feedback regarding your recent stay at the Westin Oaks Houston. As a Westin, we pride ourselves in providing high quality services and can assure you the inadequate cleanliness was not what we envisioned for your stay. I sincerely apologize for the mishaps you encountered. On a positive note,...

London, United Kingdom
Reviewed 3 weeks ago via mobile

The Westin Oaks at the Galleria is well-situated (being built on top of a large mall, and convenient for many business and tourist sites). What it is , though, is average....very average. Don't read me wrong, the rooms are spacious and clean. The service is fine. The rates ok. But, there is nothing about the hotel that stands out. This...

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Helpful?
Thank Crystal H
Daisy M, Westin Experience Specialist at Westin Oaks Houston at the Galleria, responded to this review

Greetings Crystal H, Thank you for taking the time in reviewing our property. I am pleased to know our accommodations were to your liking but feel extremely disappointed we were unable to make this experience memorable. Our convenient location is an essential asset for our hotel and regret to know there were no additional amenities that elevated this experience. I...

Reviewed 3 weeks ago via mobile

Great service, great rooms, great staff. Friendly and well put together staff. Would recommend anyone to stay here while visiting Houston they make you feel right at home. Room services were also prompt great food & delish.

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Helpful?
Thank Michelle G
Daisy M, Westin Experience Specialist at Westin Oaks Houston at the Galleria, responded to this review

Greetings Michelle G, We appreciate your insight regarding you most recent stay at the Westin Oaks Houston. It is fulfilling to know this experience awarded us a perfect 5 star rating! We are delighted to know our friendly staff, spacious rooms, and an elevated service were able to make this stay a memorable one. If your travels bring you back...

Illinois
Reviewed 4 weeks ago

Just returned home from a five night stay at this property. Check in was easy. Self parking is in the Galleria parking garage. The hotel elevators operate where you select the floor that you want to go on the touchpad and the systems tells you which elevator will stop on your floor. Our room was on the 9th floor facing...

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Helpful?
Thank Dave148
Daisy M, Westin Experience Specialist at Westin Oaks Houston at the Galleria, responded to this review

Greetings Dave148, Thank you in providing us with your valuable insight regarding your most recent stay at the Westin Oaks Houston. It fills us with joy to receive such high remarks regarding your experience! I understand there were a few mishaps during your nightly sleep and regret to know this has caused hesitation to return. We would be delighted, if...

Reviewed 4 weeks ago via mobile

The noises never stopped. This hotel is not soundproof at all. Between door slamming, or even just opening, some constant banging, loud voices and street noises it is not where I'd recommend if you are trying to sleep. Try to get as far away from the elevator.

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Helpful?
Thank Kennedy H
Daisy M, Westin Experience Specialist at Westin Oaks Houston at the Galleria, responded to this review

Greetings Kennedy H, Thank you for providing your valuable candor on this recent stay at the Westin Oaks Houston. I sincerely apologize your tranquility was obstructed by continuous noise from the surrounded areas. As part of the Westin experience, we strive to maintain a restful sleep but regret to know this was not the case. If your travels bring you...

Edinburgh
Reviewed 4 weeks ago via mobile

Nice hotel attached to the mall. Rooms were clean and well equipped. The over all hotel was feeling a bit tired but Houston as a whole was feeling a bit tired. The staff were very nice and very helpful.

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Helpful?
Thank Stephen G
Daisy M, Westin Experience Specialist at Westin Oaks Houston at the Galleria, responded to this review

Greetings Stephen G, Thank you for your feedback regarding your most recent stay at the Westin Oaks Houston. We are delighted to be awarded a high ranking but regret to know the aesthetics of our hotel and city obstructed your overall view. As we transition into renovations at the Westin Galleria Houston, we will soon be seeing the Westin Oaks...

Reviewed 8 February 2017 via mobile

We made the mistake of planning our trip to Costa Rica with a stopover in Houston at the same time as Super Bowl so hotel prices were way too expensive. We managed to book a room at the Westin because we wanted to see and experience the excitement despite our scheduling error. The Westin is nice, but it needs some...

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Helpful?
Thank darcy b
Management response:

Greetings Thank you for sharing your feedback on your recent stay with us. It is so wonderful to hear that our staff was friendly. Just want to keep you informed that we are currently refreshing our rooms. We hope we have the opportunity to welcome you back to the Westin Galleria. Please contact me directly if you have any questions....

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Oaks Houston at the Galleria is located in the Uptown Galleria area and offers the perfect setting for those who are seeking the ultimate in leisure, entertainment and recreation. ... more   less 

Additional Information about Westin Oaks Houston at the Galleria

Address: 5011 Westheimer Rd, Houston, TX 77056-5602
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: RM642 - RM1,524 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Oaks Houston at the Galleria 4*
Number of rooms: 406
Reservation Options:
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Also Known As:
Westin Oaks Houston At The Galleria Hotel Houston
Westin Hotel Houston
Westin Hotel Oaks
Westin Houston
Houston Westin
Hotel Style:
#34 Luxury Hotel in Houston
#112 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Westin Oaks Houston at the Galleria staff and other travellers.
6 questions
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Questions? Get answers from Westin Oaks Houston at the Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a view of downtown”
 of 5 bubbles 212eda, 20 Jan 2017 | Read review
“Put the "cheesecake factory" into your navigator for directions to the Westin Oaks entrance is right next door.”
 of 5 bubbles 128kodak, 22 Nov 2016 | Read review
“the traffic in this area is very congested. I would suggest checking in and leaving late morning or early afternoon.”
 of 5 bubbles firefighter57, 6 Oct 2016 | Read review
“Ask for a room facing the Westheimer for a good view--but the traffic can be a bit noisy”
 of 5 bubbles Penelopesparkles, 26 Sep 2016 | Read review
“Avoid rooms close to lifts.”
 of 5 bubbles nicow449, 15 Sep 2016 | Read review
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