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Westin Oaks Houston at the Galleria

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714 Reviews from our TripAdvisor Community

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Showing 646: English reviews
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Reviewed 1 week ago

I booked the room through a special from Hotwire. I was pleased with the hotel itself and you really cannot beat the location. There are literally a dozen restaurants all within a 5 minute walk including Cheesecake Factory, Shake Shack, Capital Grille, Ruth Chris and various other upscale chains. The staff were super friendly and helpful, check in was a...

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Helpful?
1Thank Neal M
New York City, New York
HOTEL’S FAVOURITE REVIEW
Reviewed 19 February 2017 via mobile

Although the layout of the hotel is a bit confusing - it's not intuitive to know that the gym is on 1, lobby on 2 and mall entrance on 3 due to a lack of signage inside or immediately outside the elevators - I really loved the location, how quiet the rooms were and how friendly the staff is. Even...

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Helpful?
Thank CDavid212
About Hotel's Favourite Review
Daisy M, Westin Experience Specialist at Westin Oaks Houston at the Galleria, responded to this review

Greetings CDavid212, Thank you in taking the time to provide us valuable insight regarding your recent stay at the Westin Oaks Houston. It fills us with joy to know our friendly staff and serene atmosphere awarded us a perfect 5 star rating! I regret to know the signage was confusing but feel enlightened to know this did not obstruct your...

Kent
Reviewed 2 weeks ago

I was given this hotel on a Hotwire deal, and whilst I was initially disappointed, once there I couldn't have been more pleased with what I got! On arrival around 8pm, I was given a disabled room close to the lifts on the 5th floor which was incredibly noisy. The following morning, I asked for a move, and was moved...

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Thank CarolynUK
Reviewed 3 weeks ago

So I will give the front desk a little credit - they were usually very nice. Except that one of them (not sure who) literally lied to a friend of mine about the parking telling her she could ONLY valet when they have a free parking garage. The floor we were on smelled very musty. Everything was an extra cost....

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Helpful?
Thank Txfamily8
Management response:

Greetings Txfamily8 Thank you for taking the time to share the details of your recent stay with us. We sincerely apologize for the situations you have experienced and can assure you that this does not meet our standards. Please know our guest feedback is a vital tool in assisting us to continue to elevate our guest services and we take...

Melbourne, Australia
Reviewed 4 weeks ago via mobile

I stayed in this hotel for two weeks and the rooms are old but ok. Housekeeping can be a bit hit and miss. I have stayed at a lot of Westins and the service here was the worst I have experienced. On arrival the bell boys ignored us, we had travelled for more than 30 hours and were happy to...

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Helpful?
1Thank Oliver1389
Management response:

Greetings Oliver1389, Thank you for providing us feedback regarding your recent stay at The Westin Oaks Houston. We sincerely apologize for the situations you have experienced and can assure you that this does not meet our standards. Guest feedback is a very important tool to guide our teams to grow and improve our services. We will be sure to pass...

tuscaloosa, United States
Reviewed 15 March 2017

Starting with Valet this hotel is accommodating. The check in was a snap. And if you have had a horrible experience you will appreciate a person with good manners that makes check easy(as it should be always in a perfect world). The room was clean and surprisingly large for just a plan 2 queen room. The travel size soaps and...

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Helpful?
Thank Meredith V
Daisy M, Westin Experience Specialist at Westin Oaks Houston at the Galleria, responded to this review

Greetings Meredith V, Thank you for taking the time to review our property. I am delighted to know our in-room amenities and valet staff elevated your stay! As you have mentioned, a rapid service is always appreciated and we take pride in this. We value your insight and hope your travels bring you back to our property once again. Warm...

Chiang Mai, Thailand
Reviewed 2 March 2017 via mobile

Pro: Just in same building with the mall. Convenient, easy access to the mall, free parking, Con: No refrigerator in room, not clean. If you go there for shopping in a huge mall, stay in this hotel will be convenient for you.

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Thank DGFG81
Daisy M, Westin Experience Specialist at Westin Oaks Houston at the Galleria, responded to this review

Greetings DGFG81, We appreciate you taking the time in providing us valuable feedback regarding your recent stay at the Westin Oaks Houston. As a Westin, we pride ourselves in providing high quality services and can assure you the inadequate cleanliness was not what we envisioned for your stay. I sincerely apologize for the mishaps you encountered. On a positive note,...

London, United Kingdom
Reviewed 2 March 2017 via mobile

The Westin Oaks at the Galleria is well-situated (being built on top of a large mall, and convenient for many business and tourist sites). What it is , though, is average....very average. Don't read me wrong, the rooms are spacious and clean. The service is fine. The rates ok. But, there is nothing about the hotel that stands out. This...

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Helpful?
Thank Crystal H
Daisy M, Westin Experience Specialist at Westin Oaks Houston at the Galleria, responded to this review

Greetings Crystal H, Thank you for taking the time in reviewing our property. I am pleased to know our accommodations were to your liking but feel extremely disappointed we were unable to make this experience memorable. Our convenient location is an essential asset for our hotel and regret to know there were no additional amenities that elevated this experience. I...

Reviewed 27 February 2017 via mobile

Great service, great rooms, great staff. Friendly and well put together staff. Would recommend anyone to stay here while visiting Houston they make you feel right at home. Room services were also prompt great food & delish.

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Helpful?
Thank Michelle G
Daisy M, Westin Experience Specialist at Westin Oaks Houston at the Galleria, responded to this review

Greetings Michelle G, We appreciate your insight regarding you most recent stay at the Westin Oaks Houston. It is fulfilling to know this experience awarded us a perfect 5 star rating! We are delighted to know our friendly staff, spacious rooms, and an elevated service were able to make this stay a memorable one. If your travels bring you back...

Illinois
Reviewed 27 February 2017

Just returned home from a five night stay at this property. Check in was easy. Self parking is in the Galleria parking garage. The hotel elevators operate where you select the floor that you want to go on the touchpad and the systems tells you which elevator will stop on your floor. Our room was on the 9th floor facing...

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Helpful?
Thank Dave148
Daisy M, Westin Experience Specialist at Westin Oaks Houston at the Galleria, responded to this review

Greetings Dave148, Thank you in providing us with your valuable insight regarding your most recent stay at the Westin Oaks Houston. It fills us with joy to receive such high remarks regarding your experience! I understand there were a few mishaps during your nightly sleep and regret to know this has caused hesitation to return. We would be delighted, if...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Oaks Houston at the Galleria is located in the Uptown Galleria area and offers the perfect setting for those who are seeking the ultimate in leisure, entertainment and recreation. ... more   less 

Additional Information about Westin Oaks Houston at the Galleria

Address: 5011 Westheimer Rd, Houston, TX 77056-5602
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: RM647 - RM1,663 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Oaks Houston at the Galleria 4*
Number of rooms: 406
Reservation Options:
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Also Known As:
Westin Oaks Houston At The Galleria Hotel Houston
Westin Hotel Houston
Westin Hotel Oaks
Westin Houston
Houston Westin
Hotel Style:
#34 Luxury Hotel in Houston
#112 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Westin Oaks Houston at the Galleria staff and other travellers.
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Questions? Get answers from Westin Oaks Houston at the Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“location in galleria mall good for shoppers!!”
nealm841, 12 Apr 2017 | Read review
“Floor 20 was terribly musty smelling so if you have allergies - ask for a different floor.”
Txfamily8, 31 Mar 2017 | Read review
“Get a view of downtown”
212eda, 20 Jan 2017 | Read review
“Put the "cheesecake factory" into your navigator for directions to the Westin Oaks entrance is right next door.”
128kodak, 22 Nov 2016 | Read review
“the traffic in this area is very congested. I would suggest checking in and leaving late morning or early afternoon.”
firefighter57, 6 Oct 2016 | Read review
5 of 5