We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Westin Oaks Houston at the Galleria

Westin.comUS$199*
View Deal
11/06/2017 12/06/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 11 more sites!
Professional photos
Westin Oaks Houston at the Galleria
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

723 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 653: English reviews
Start your review of Westin Oaks Houston at the Galleria
 Click to rate
Reviewed 4 days ago NEW

I was in Houston on business during the week. Check-in was fast, courteous and easy. My room was clean and despite Houston's notorious humidity, felt fresh and crisp. I did have a problem with my TV but called the front desk and someone was there, had it fixed and was gone all within 5 minutes of my call. My only...

 Report
Helpful?
Thank David M
Duncan S, Guest Relations Manager at Westin Oaks Houston at the Galleria, responded to this review

We truly appreciate your feedback regarding your recent stay at the Westin Oaks. I am glad that our staff met your expectations and provided the quality of service expected from the Westin and Marriott brands. Sharing parking facilities with one of the 10 largest malls in the U.S. does generate periodic challenges on those more active days, and we look...

New York City, New York
HOTEL’S FAVOURITE REVIEW
Reviewed 19 February 2017 via mobile

Although the layout of the hotel is a bit confusing - it's not intuitive to know that the gym is on 1, lobby on 2 and mall entrance on 3 due to a lack of signage inside or immediately outside the elevators - I really loved the location, how quiet the rooms were and how friendly the staff is. Even...

 Report
Helpful?
1Thank CDavid212
About Hotel's Favourite Review
Daisy M, Westin Experience Specialist at Westin Oaks Houston at the Galleria, responded to this review

Greetings CDavid212, Thank you in taking the time to provide us valuable insight regarding your recent stay at the Westin Oaks Houston. It fills us with joy to know our friendly staff and serene atmosphere awarded us a perfect 5 star rating! I regret to know the signage was confusing but feel enlightened to know this did not obstruct your...

Groves, Texas
Reviewed 5 days ago NEWvia mobile

From the valet, to the front desk, to housekeeping, to the gentleman that brought room service the entire staff was courteous and warm. The room was immaculate and the bed was divine. The bathroom was spacious and well designed. I can't wait to come back to Houston to stay here again.

 Report
Helpful?
Thank jergeo74
Daisy M, Westin Experience Specialist at Westin Oaks Houston at the Galleria, responded to this review

Greetings jergeo74, We feel delighted to have welcomed you and provided this extraordinary experience on this recent stay at our property! It is always fulfilling to know our hospitable staff was able to elevate your stay and provide the warm welcoming we expect. It may interest you to know we will soon began renovations in November of this year with...

Dallas, TX
Reviewed 6 days ago NEW

I expect Westin hotels to have a feeling of luxury but average is all I got. I was given a room next to the elevator. That part was actually not so bad. I did not hear elevator noise. The lighting in the bathroom was terrible--especially bad when taking a shower. Room service is ridiculously overpriced--even for room service. Given the...

 Report
Helpful?
Thank reddytogoDallas_TX
Daisy M, Westin Experience Specialist at Westin Oaks Houston at the Galleria, responded to this review

Greetings reddytogoDallas_TX, We sincerely appreciate your candid comments regarding this recent stay at our property. As you have mentioned, we often pride ourselves in providing the modern aesthetics you have come to know of our brand but I do apologize your expectations were not exceeded on this occasion. It may interest you to know, once we conclude renovations at the...

RI
Reviewed 3 weeks ago via mobile

This hotel is showing its age. The a/c is loud and blows in your face. The bathtubs are peeling. The carpet smelled like mold. There are newer properties for much less. Wait for them to remodel before staying here.

 Report
Helpful?
Thank lynncove
Daisy M, Westin Experience Specialist at Westin Oaks Houston at the Galleria, responded to this review

Greetings lynncove, We appreciate your comments on this recent stay at the Westin Oaks Houston. On behalf of our staff, I truly apologize for the multiple inconveniences that tainted a refreshing experience. From the AC noise to the bathtub upkeep, this was certainly not what we envisioned for you. As you have mentioned, we will begin renovations later this year...

Houston, Texas
Reviewed 3 weeks ago

It was my wife's birthday and I wanted to "kidnap" her for a surprise weekend trip. The major requirement - a beautiful pool. There are many great luxury hotels in Houston with lovely pools. I was between the Omni and the Westin in the Galleria area. It had been a while since at The Westin, and it is by some...

 Report
Helpful?
Thank yesyes111
Daisy M, Westin Experience Specialist at Westin Oaks Houston at the Galleria, responded to this review

Greetings yesyes111, We certainly appreciate your comments on this recent stay at the Westin Oaks Houston. It is delightful to know your wife's birthday was celebrated on our property but sincerely apologize our current pool updates overshadowed a restful stay. As we transition into the beginning stages of our renovation, the pool is one of the amenities we aimed to...

Round Rock, Texas
Reviewed 4 weeks ago via mobile

I was at the Westin Oaks for a convention. Very poor lighting in rms, AC fan - 2 levels & both high. Rm service is over priced. Conf rooms are extremely cold! I should of looked for another hotel near by!

 Report
Helpful?
Thank U2535OFcarmeng
Daisy M, Westin Experience Specialist at Westin Oaks Houston at the Galleria, responded to this review

Greetings U2535OFcarmeng, We appreciate the time you have taken to provide valuable feedback on this recent stay. I sincerely apologize the room temperature and lighting overshadowed your overall satisfaction. It is disappointing to know we were not able to alleviate these concerns during your stay but be ensured the appropriate departments have been made aware of this unfortunate inconvenience. As...

Scotland, United Kingdom
Reviewed 4 weeks ago via mobile

We have stayed here many times over the years, knowing exactly what we get. We hD booked a corner room but discovered they all have adjoining doors, with the associated noise problem, so we downgraded, but didn't receive the promised refund for the difference. Our bill was further wrong, and the tall guy on reception said it would be sorted,...

 Report
Helpful?
Thank littlereddevilag
Daisy M, Westin Experience Specialist at Westin Oaks Houston at the Galleria, responded to this review

Greetings littlereddevilag, Thank you for taking the time to share your experience regarding your recent stay at the Westin Oaks. We sincerely appreciate your continuous loyalty, but regret to know we fell short of providing a truly well-cared for stay. There were several mishaps that occurred and I would like to gather additional information regarding this. At your convenience, please...

PHILADELPHIA, PENNSYLVANIA
Reviewed 4 weeks ago

So I’m on a two day business trip and had a little more than an hour of down time for lunch. So I grabbed a salad from the mall and quickly changed and headed over to the pool to enjoy some Texan sun. Much to my surprise, people were repairing a small brown wall on the deck. That meant that...

 Report
Helpful?
Thank JWJ1981
Daisy M, Westin Experience Specialist at Westin Oaks Houston at the Galleria, responded to this review

Greetings JWJ1981, We appreciate you valuable feedback on this recent stay at our property. As an SPG Gold member, it is unfortunate to know our current pool renovation hindered your overall experience. Before we begin our guest room renovation later this year, we wanted to focus on updating our pool. In about a week, we will reopen it and I...

Reviewed 12 April 2017

I booked the room through a special from Hotwire. I was pleased with the hotel itself and you really cannot beat the location. There are literally a dozen restaurants all within a 5 minute walk including Cheesecake Factory, Shake Shack, Capital Grille, Ruth Chris and various other upscale chains. The staff were super friendly and helpful, check in was a...

 Report
Helpful?
2Thank Neal M

380 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (138)
Viewed
Room/Suite (40)
Viewed
Bathroom (18)
Viewed
Hotel & Grounds (22)
Viewed
View from Room (14)
Viewed
Pool/Beach Area (7)
Viewed
Dining (6)
Viewed
Business Centre/Function Rooms (4)
Viewed
Other (27)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (224)
Viewed
Amenities (12)
Viewed
Corner Double Queen Room (37)
Viewed
Executive King Room (48)
Viewed
Pool (16)
Viewed
Dining (14)
Viewed
The Hotel (28)
Viewed
Traditional Single King Room (35)
Viewed
Traditional Single Queen Room (34)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (18)
Viewed
Room/Suite (7)
Viewed
View from Room (1)
Viewed
Hotel & Grounds (5)
Viewed
Dining (3)
Viewed
Pool/Beach Area (1)
Viewed
Business Centre/Function Rooms (1)
11/06/2017 12/06/2017
Hotels you might also like...
Travellers also viewed these Houston hotels
Great Uptown
Westin Galleria Houston Hotel
Great Uptown
JW Marriott Houston
JW Marriott Houston
#34 of 506 in Houston
821 reviews
Great Uptown
Sheraton Suites Houston Near The Galleria
Show Prices
Show Prices
Show Prices
Great Uptown
Hyatt Regency Houston/Galleria
Great Uptown
Hyatt Place Houston/Galleria
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Oaks Houston at the Galleria is located in the Uptown Galleria District and offers the perfect setting for those who are seeking the ultimate in leisure, dining and entertainment. ... more   less 

Additional Information about Westin Oaks Houston at the Galleria

Address: 5011 Westheimer Rd., Houston, TX 77056-5602
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: RM577 - RM1,337 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Oaks Houston at the Galleria 4*
Number of rooms: 406
Reservation Options:
TripAdvisor is proud to partner with Starwood, Expedia, Hotwire, Travelocity, Priceline, Booking.com, Hotels.com, Cheap Tickets, Cancelon, HotelsforEveryone, getaroom.com, TripOnline SA, HotelQuickly and HotelsClick so you can book your Westin Oaks Houston at the Galleria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Westin Oaks Houston At The Galleria Hotel Houston
Westin Hotel Houston
Westin Hotel Oaks
Westin Houston
Houston Westin
Hotel Style:
#37 Luxury Hotel in Houston
#112 Business Hotel in Houston
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Westin Oaks Houston at the Galleria staff and other travellers.
6 questions
Ask a question

See all questions (6)

Questions? Get answers from Westin Oaks Houston at the Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you differentiate between the Westin Oaks and the Westin. Different hotels both at the Galleria.”
C3692XEdavidm, 26 May 2017 | Read review
“Westin - put "closed pool" on your website and info the toll free agents”
yesyes111, 8 May 2017 | Read review
“location in galleria mall good for shoppers!!”
nealm841, 12 Apr 2017 | Read review
“Floor 20 was terribly musty smelling so if you have allergies - ask for a different floor.”
Txfamily8, 31 Mar 2017 | Read review
“Get a view of downtown”
212eda, 20 Jan 2017 | Read review
5 of 5
Westin.com
US$199* /night
View Deal
TripAdvisorUS$199
HotelQuicklyUS$251
Hotwire.comUS$199
View all 14 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates