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Westin Oaks Houston at the Galleria

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714 Reviews from our TripAdvisor Community

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There are newer reviews for Westin Oaks Houston at the Galleria
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Showing 646: English reviews
Denver, Colorado
Reviewed 18 June 2014

Being connected to the mall is why you stay here. No need to be outside in the Houston humidity. The staff went above and beyond their duty - superb. The elevators are different and took a few minuets to figure out since you type in your floor before you enter. I can't imagine how elderly or "technology challenged" people use...

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Helpful?
Thank tj1551
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear Tj1551, Thank you for your review of your recent stay at the Westin Oaks. We appreciate your candor and welcome your feedback. We are thrilled to hear that our staff assisted in creating a memorable stay for you. We hope you will allow us to continue hosting you during any future travels to the Houston Galleria area. Best wishes,...

Houston
Reviewed 17 June 2014

I recently attended a conference at this hotel and was excited because it is a Westin and it's in the Houston Galleria. I was disappointed in the hotel as a whole. It is very dated and the rooms were just ok. I heard so much about he most comfortable bed and it was just ok. They have a new elevator...

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Helpful?
Thank PatsyRodriguez
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear PatsyRodriguez, Thank you for taking the time to review your recent stay at the Westin Oaks. We welcome all guest feedback as it provides us with invaluable insight to the areas in which we can improve. We sincerely regret that we did not assist in providing you with a relaxing and rejuvenating stay and that our destination elevators caused...

Lafayette, Louisiana
Reviewed 12 June 2014

We recently stayed the weekend here in a corner king room on the 17th floor. We drove in and hit Houston 5pm traffic. Not smart on my part. Pulled in to efficient valet service. Checked right in with no wait and had bellhop help us with the baggage. All the employees we encountered were first rate as this is a...

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Helpful?
1Thank tmde
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear Tmde, We appreciate your review of your recent stay at the Westin Oaks. We regret that our destination elevators caused a disruption in your stay. We were indeed in the midst of repairing one elevator while also hosting a very large convention. We sincerely apologize for the disruption in your stay that this caused. We are thrilled to hear...

Dallas, Texas
Reviewed 3 June 2014

The property is very well located. The rooms are quite nice and a good value. However, the towels in the bathroom were either dirty or, get this; soiled with God only knows what. When I brought this to the attention of the front desk personnel they meekly apologizes and basically said "other than that Mrs. Lincoln, how did you enjoy...

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Helpful?
Thank Louis D
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear Louis D, Thank you for taking the time to bring your recent stay at the Westin Oaks to our attention. We strive in creating a peaceful and rejuvenating atmosphere for our guest’s to unwind in and sincerely regret that we did not fulfill our commitment to you. It is genuinely embarrassing that we did not provide you with the...

Middle River Maryland, United States
Reviewed 28 May 2014

Very nice hotel with well equipped rooms. Rooms are large enough. Their gym was spacious with state of the art equipment and clean. Did not try the restaurant in the hotel. This hotel is attached to The Galleria which is huge and has plenty of places to eat. Great shopping too.

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Helpful?
Thank Lois K
Dallas, Texas
Reviewed 25 May 2014

Pros: Pet friendly Comfortable bed Quiet (no noises from hallway or other guest rooms or outside) Great location (can walk directly into Galleria Mall without even going outside) Large room Self parking is free (valet is available) Room service dining was prompt and very tasty My room had a nice balcony Front desk personnel are friendly and efficient Cons: Room...

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Helpful?
Thank ArtHistoryTeacher
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear ArtHistoryTeacher, Thank you for your kind review of the Westin Oaks. We appreciate all guest feedback and welcome yours. We are thrilled that you enjoyed our heavenly beds and that our staff provided you with personalized and instinctive service. We regret that you experienced some inconveniences during your stay. We hope you will allow us the opportunity to build...

Okinawa Prefecture, Japan
Reviewed 21 May 2014

A nice property if you need to be in the Galleria area. As clean as you would expect. Very courteous staff. Space age elevators that are bound to confound the most seasoned traveler. Free parking. Internet not free which is a bummer. Attached to Galleria so you'll not go hungry. Didn't sample the in-house kitchen.

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Helpful?
1Thank RK O
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear Raymond Kieran O, Thank you for your kind review of your recent stay at the Westin Oaks. We appreciate all guest feedback and are thrilled to hear that our location assisted in providing you an invigorating stay. We hope to be able to continue providing you with such service during any future travels to the Houston Galleria area. Be...

Perth,Australia
Reviewed 20 May 2014

In town for business with another companion we desperately needed rooms at one of the Galleria hotels due to the location of our meetings. This proved difficult due to the number of conferences in Houston but we managed to get two "deluxe" rooms at the high end rate of around $500.00 a night each including tax for 6 nights. If...

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Helpful?
1Thank Cookie096
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear Cookie096, Thank you for taking the time to review your recent stay at the Westin Oaks. We welcome all guest feedback as it provides us invaluable insight on areas for improvement. We regret that we did not provide you with a tranquil and serene atmosphere to unwind in. It is never our intention to cause a disruption in our...

Washington
Reviewed 17 May 2014

I was in town for a conference in the downtown core for 5 nights. Unfortunately, I was only able to secure a reservation outside of downtown and in the Galleria/Uptown district. The location is adjacent to the Houston Galleria Mal; there are two twin Westin properites connected to the mall - the Westin Galleria just south of the mall, and...

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Thank Heretix
Minneapolis, Minnesota
Reviewed 15 May 2014

When contrasting Starwood Properties with Marriott Properties, one thing is clear to me. You can be pretty certain what to expect no matter which Marriott brand you're staying at. With Starwood...it's a crapshoot. They can either be really good (I'm looking at you Sheraton Bellevue, all the Aloft's I've stayed at), really bad (Sheraton Eatontown), or average like this one....

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Helpful?
Thank maybeitsthebeertalk
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear maybeitsthebeertalk, We appreciate the time you took to review your recent stay at the Westin Oaks. We appreciate your candor. You may be interested to know that our last renovation was in 2009 and per Starwood and Westin standards we shall be entering renovations in the near future. We hope you will allow us the opportunity to host you...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Oaks Houston at the Galleria is located in the Uptown Galleria area and offers the perfect setting for those who are seeking the ultimate in leisure, entertainment and recreation. ... more   less 

Additional Information about Westin Oaks Houston at the Galleria

Address: 5011 Westheimer Rd, Houston, TX 77056-5602
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: RM647 - RM1,682 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Oaks Houston at the Galleria 4*
Number of rooms: 406
Reservation Options:
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Also Known As:
Westin Oaks Houston At The Galleria Hotel Houston
Westin Hotel Houston
Westin Hotel Oaks
Westin Houston
Houston Westin
Hotel Style:
#34 Luxury Hotel in Houston
#112 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Westin Oaks Houston at the Galleria staff and other travellers.
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Questions? Get answers from Westin Oaks Houston at the Galleria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“location in galleria mall good for shoppers!!”
nealm841, 12 Apr 2017 | Read review
“Floor 20 was terribly musty smelling so if you have allergies - ask for a different floor.”
Txfamily8, 31 Mar 2017 | Read review
“Get a view of downtown”
212eda, 20 Jan 2017 | Read review
“Put the "cheesecake factory" into your navigator for directions to the Westin Oaks entrance is right next door.”
128kodak, 22 Nov 2016 | Read review
“the traffic in this area is very congested. I would suggest checking in and leaving late morning or early afternoon.”
firefighter57, 6 Oct 2016 | Read review
5 of 5