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All reviewsthe club loungedfw airportfront deskspg memberomelet barlobby barevery half hourrestaurant staffcorner roombit datedstaff was friendly and helpfulwould stay here againnice hotelcancelled flightshuttle servicecheck in was a breezenight's sleep
Extremely quiet for an airport hotel. I could see jets close but did not hear a sound.
I had a fantastic stay. Love the beds. Room was perfect, internet was fast, huge TV.
Platinum status was recognized at check-in and I was given a 4...More
Nice staff. Basic rooms. Lively bar st night. Breakfast gets about 7/10. Need more fresh stuff on the buffet. Close to the airport. No restaurants or walking places nearby. I took a cab for about 10 minutes and ended up in a small area with...More
Response from timcartwright2017, Guest Relations Manager at Sheraton DFW Airport HotelResponded 29 March 2018
Thank you for you’re feedback! I’m sorry to hear of your breakfast experience. I’ve shared your comments with our F&B team as a teachable moment of the importance of keeping our buffet at 100% perfection for each guest.
This place is well kept up for an older hotel. I was staying for a conference and they did a good job hosting a large group for our company. It was very busy during my stay. The room were nice and the beds comfy.
1 Thank Paul C
Response from timcartwright2017, Front Office Manager at Sheraton DFW Airport HotelResponded 22 March 2018
Thank you so much for your feed back!!! We look forward to your next visit to the area!!!
We stayed here due to the airline sending us here after a missed airline connection. Apparently several others were in the same situation and our welcome at the desk was, “Here’s your key,” after which the hotel rep turned and walked away. The room was...More
1 Thank somanyplaces
Response from timcartwright2017, Front Office Manager at Sheraton DFW Airport HotelResponded 13 March 2018
Mediocre at best,
Thank you for taking the time to share your experience with us. I'm very sorry for the circumstances that landed you hear at the hotel, and while we were delighted to have you as our guest, it is clear we did not...More
I stayed here for business and found this hotel quite comfortable. The staff is very helpful and welcoming. I appreciated the plentiful hangars and closet space, chairs to relax in, and comfortable bed. There was no airport noise at all. I would like a little...More
Yes! There is a shuttle operated by the city of Grapevine that picks up from our hotel in afternoons and evenings and goes round trip. Only $5! Stops at Grapevine Mills and Main Street. Contact hotel directly for more... More
Yes! There is a shuttle operated by the city of Grapevine that picks up from our hotel in afternoons and evenings and goes round trip. Only $5! Stops at Grapevine Mills and Main Street. Contact hotel directly for more details or google the Grapevine Shuttle.