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Holiday Inn Express Hotel & Suites Katy

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Holiday Inn Express Hotel & Suites Katy
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86 Reviews from our TripAdvisor Community

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Showing 85: English reviews
Reviewed 7 October 2016 via mobile

We made a mistake and booked a room for about a week. We discovered our error. We tried to book a room for the week before. They were "overbooked". They have refused to give us a refund even though we have stayed in Holiday Inns all over the US. I wonder if Katy Holiday Inn is unique? Sincerely

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Helpful?
Thank T. Kenji K
nick p, General Manager at Holiday Inn Express Hotel & Suites Katy, responded to this review

Thank you for your comments. We apologize you made a mistake with your reservation. We take our reservation policy seriously and we hope in the future you will read the restriction before you confirm especially with any type of third party reservation company. We hope in the future you will use our official website in order for us to assist...

Monroe, Louisiana
Reviewed 2 October 2016

This Holiday Inn Express is very new and contains all of the great features of a modern hotel. It is located near the Katy Mills shopping area and a number of fine restaurants. It is quite close to the new toll road that leads north to Hwy. 290 and Austin. Everything is modern, upscale and comfortable. The lobby area is...

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Helpful?
Thank jrsmith8
nick p, General Manager at Holiday Inn Express Hotel & Suites Katy, responded to this review

Awesome to hear, you had a great experience at our hotel. We strive for our guest to have the best, and glad to know you notice. We hope you will come back and visit. If we can be of any help in your future reservation. Please contact us. Again, Thank you for using IHG Hotels. Great Hotels, Guest Love! J...

Eagle Pass, Texas
Reviewed 29 July 2016 via mobile

Traveled for a game up in Houston, reserved HI Express Katy. Check in was a breeze, friendly staff. Both rooms where very clean. Overall the hotel is very clean. The only thing to watch out is the slippery floor in the breakfast area. Location is great fast access to Katy shopping area.

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Helpful?
Thank JSANTOS74
nick p, General Manager at Holiday Inn Express Hotel & Suites Katy, responded to this review

Thank you for your comments and rating. We are so please to know you had a great hotel experience. We do hope you will stay with us again. If we can be of any assistance in making your future reservation, please let us know. Again, Thank you for choosing IHG Hotels. J Hernandez GM

Navarre, Florida
Reviewed 20 June 2016 via mobile

Time to stop for the night and this was it. Price wise in this area seemed very good, hotel well taken care of , breakfast bar pretty nice and stocked. Room was comfortable and clean. Just a good place to stay. Did not have a lot of time to check out the rest of the place, got to get back...

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Helpful?
Thank Bryan L
nick p, General Manager at Holiday Inn Express Hotel & Suites Katy, responded to this review

Thank you very much for your comments. We greatly appreciate your business, and look forward to your future stay. Please let us know if we can be of any assistance or any suggestion to make your future stay better. J Hernandez GM

Lafayette, Louisiana
Reviewed 1 June 2016

The hotel is a very clean and well maintained property, with a mostly nice staff. That being said I was at the hotel for almost 2 weeks with NO fax service that I was in desperate need of due to my job. I tried to explain the true need to the manager who daily responded with it was the fault...

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Helpful?
Thank Niall1963
nick p, General Manager at Holiday Inn Express Hotel & Suites Katy, responded to this review

Thank you for your comments. We do sincerely apologize we fail to meet your expectations. Unfortunately we did have an issue with our fax system, but we did have other options our guest could have used. We do understand your perception of my service my not have been of concern, but believe me, we take all our guest comments serious....

Pride, Louisiana
Reviewed 17 May 2016 via mobile

I would recommend this hotel and I will stay here again. Room was very clean, lobby was spotless, and the staff was very friendly. Great breakfast choice everyday and lots of it. Easy to get in and out of, plenty of parking and the parking was very well lit. Keep up the good work!

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Helpful?
Thank Lonnie S
nick p, General Manager at Holiday Inn Express Hotel & Suites Katy, responded to this review

Thank you so much for your comments and rating. We are so please to know you had a great hotel experience. We strive in making our guest have a memorable stay. Please let us know if we can be of any assistance with your future reservation. Once again, thank you for using IHG Hotels. Great Hotels Guest Love! J Hernandez...

Reviewed 11 May 2016 via mobile

You guys really dropped the ball this time. Usually, Holiday Inns are clean. But things were falling apart in the bathroom, one being the unsuccessfully glued-on vent cover that just fell off the wall, revealing a filthy, disgusting vent. Gross!! Beds were lumpy and uncomfortable. The pool tiles are nasty. Breakfast wasn't appetizing: crunchy scrambled eggs, hard biscuits and cinnamon...

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Helpful?
Thank Brerry
nick p, General Manager at Holiday Inn Express Hotel & Suites Katy, responded to this review

We do sincerely apologize we fell to meet your expectations. We strive to make sure our guest have the best experience ever. I will definately look into each of these issues with my team. I do hope you will give us another opportunity to prove we are the best hotel in Katy Texas. If you need further assistance please contact...

Reviewed 21 April 2016

We had a King Suite. It was very large, comfortable, and clean. They had extra linens, pillows, and blankets in the closet to make up the pull-out couch. The kitchenette was well equipped with microwave, coffee maker, and even had plates, cups and plastic-ware to use. We enjoyed the stay and would stay there again.

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Helpful?
Thank V2015L
nick p, General Manager at Holiday Inn Express Hotel & Suites Katy, responded to this review

Thank you so much for your comments and rating. We strive to make our guest have the best experience ever, and glad to hear you did! Please come back and visit with us again, and remember, if there is anything we can do to make your future stay more enjoyable, let us know. Thank you for using IHG Hotels. Hotels...

Reviewed 20 April 2016

I had booked this hotel for a business trip. As I arrived I found it very accessiable to the interstate as well as several different restaurants. Check in was fast and easy, and on top of that my room was upgrade do to my rewards status with IHG. I went upstairs to find my room clean and up to date....

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Helpful?
Thank hlewallen
nick p, General Manager at Holiday Inn Express Hotel & Suites Katy, responded to this review

Thank you for your comments. We are so happy you are one our IHG Rewards members. We strive in making sure our members are taken care of. Please let us know if we can be of any assistance in your future stay. Once again, Thank you for being an IHG Rewards member. J Hernandez GM

Central Arizona, Arizona
Reviewed 6 April 2016

We had a great stay here. We didn't make mistake to book a room at Holiday Inn. The room was comfortalbe and nice furnitures. Had a little noise. I enjoyed the breakfast with my favourite Coffee. There was nice swimming pool and we swimed for an hour. We took lunch nearby resturant. Howerver, the services are good.

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Helpful?
Thank douglashardy04
nick p, General Manager at Holiday Inn Express Hotel & Suites Katy, responded to this review

Glad to hear you had a memorable experience. We are happy to know you enjoyed the hotel and all it's amenities. Please come back and visit with us again. J Hernandez GM

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to One of the Best Hotels in Katy, TexasBecause we're in West Houston, our hotel's location brings guests close to the fun of the big city while avoiding the crowded atmosphere. The Holiday Inn Express® Hotel & Suites Katy is convenient for every traveler since it's right off I-10.Our hotel's business-minded guests are always pleased by the great location and facilities. If you need to host an event, our large, dividable meeting room is ideal, and the Business Center and free high-speed, wired and Wi-Fi access make it easy to polish your presentation before the big meeting. Since we're on the west side of Houston, our hotel's guests are just six miles from the Energy Corridor with CITGO, BP, Shell, BAE Systems. DNV, Academy Offices and others.There's so much to discover and do near Katy with our location along I-10. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Katy

Address: 21010 Katy Fwy, Katy, TX 77449-7770
Region: United States > Texas > Texas Gulf Coast > Katy
Price Range: RM479 - RM656 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Katy 2.5*
Number of rooms: 97
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Katy
Hotel Style:
#6 Business Hotel in Katy
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Katy staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay off the 1st floor.”
 of 5 bubbles Niall1963, 31 May 2016 | Read review
“King Suite is worth the money.”
 of 5 bubbles hlewallen, 19 Apr 2016 | Read review
“Easy access”
 of 5 bubbles caraw435, 15 Dec 2015 | Read review
“Get a room round the back unless you can sleep as if on the freeway”
 of 5 bubbles E1062QGalans, 19 Nov 2015 | Read review
“Not sure where to send you but what I saw all the hotel would be a great choice.”
 of 5 bubbles 273jimh, 11 Aug 2015 | Read review
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