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Passport Inn and Suites

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80 Reviews from our TripAdvisor Community

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Showing 80: English reviews
texas
Reviewed 22 October 2009

i am so happy that i chose this hotel, the people that work and manage this place do not get paid enough, they work really hard in pleasing their customers and pay attention to the little details and everytihing else. WOW!!!!!!!!!!! GREAT JOB!!!!!!!!!!

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Helpful?
Thank ronaldrin
Denver
Reviewed 14 September 2009

Me and my wife stayed here in labor day weekend on sept. 5,09 saturday and had a real good time staying at passport inn & suites and throughly enjoyed the boardwalk area. Passport inn has clean rooms, reasonably priced and the location of the hotel is great. Hotel staff is corteous and service oriented we were pleased with them. They...

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Helpful?
Thank scottyDenver
San Antonio
Reviewed 6 August 2009

The room was the last available room around. Should have known to run as soon as we pulled up but gave it a shot. Trash and clothes hangars were thrown throughout the stairwells and exterior walkways. Large stains and standing water from the a/c condensate lines leaking instead of draining. The room smelled like smoke and got all over my...

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Helpful?
Thank mht8610
texas
Reviewed 2 July 2009

This is the most disgusting hotel I've ever stayed in by far! Motel 6 blows this place away. Floors were uneven, bathtub covered with mold and mattress was old with springs. Several plugs were just wires hanging out including the fire alarm. The reception guy was rude and the price of the room was ridiculous! I could go on and...

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Helpful?
Thank SteFKay
GSMgr, Manager at Passport Inn and Suites, responded to this review

The Fire Alarm system is inspected by liscensed inspectors through the State Fire Marshall's office. They are installed and fucntioning properly. I double checked the system today and it is working properly. I am not aware of any electrical receptacles that have wires only. This has a potential to be a safety hazzard and will be investigated immedately.

Louisiana
Reviewed 30 June 2009

Well this was suppose to be my anniversary weekend - and we got screwed out of 400.00 for two nights in this dump of a hotel! The jacuzzi SUITE - what a JOKE! The jacuzzi was all scratched up, discolored on the inside, unsanitary to say the least! You can feel holes in the floor through the apparent layers of...

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Helpful?
Thank maq9098
GSMgr, Manager at Passport Inn and Suites, responded to this review

I've worked in several hotels and each has their policies and I have worked at some that do require 72hrs to cancel rooms. Many hotels today have policies for no cancellations. The property is up front about the policy and it stated on the reservations and check-in registration as well as posted on the wall. There is one layer of...

Austin
Reviewed 30 June 2009

The most horrific motel we have ever stayed at. To make it worse we were price gauged and had to pay $149 for a motel that normally costs $59!!! Disgusting carpet, broken bed, rusted out bath tub and DIRTY SHEETS!! We almost left at 4am but we were there for a wedding. In a word.. GROSS! Not to mention there...

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Helpful?
Thank yonomos
GSMgr, Manager at Passport Inn and Suites, responded to this review

The property is not dirty! We are in progress of some property rennovations. We are about 50-60% complete at this time. Carpets have been replaced! We've started doing sheets on property instead of using the Texas Linen Service. Continental Breakfast is available each morning Sun-Sat 6AM - 9"30 Am with several choices of products. Fruits ,Juices, cereals, pastries, oatmeal, grits,...

Kemah, Tx
Reviewed 10 June 2009

On entering the room we were met with a nasty smell. I'm guessing mildew and smoke. The base boards were peeling, no sprinkler in sight, bloody fingerprint on the outside of the shower curtain, a long black hair hanging on the outside of the bathtub, the caulk around the tub was black with mildew, the trash can had trash in...

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Helpful?
Thank dlmKemah_Tx
GSMgr, Guest Services Manager at Passport Inn and Suites, responded to this review

Properties are visited and scored twice per year by the quality assurance auditors and this facility scores well on each standard. Rooms have reccently been rennovated and painted. Most rooms were painted during the month of May and some rooms were finished in June.

huntington
Reviewed 2 March 2009

I don't believe i have ever stayed a nastier place than the Passport Inn . If we can't find anything better than this , we wil not come back to Kemah. I understand that the Hurricaine did alot of damage in this area, but, give us a break. Don't charge $ 200.oo a night for a $50.00 dollar a night...

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Helpful?
Thank tucker9
Passport-Inn-Suites, Guest Services Manager at Passport Inn and Suites, responded to this review

The hotel is being renovated. We are working on painting the guest rooms at this time. Furniture has been replaced in all guest rooms to include granite topped writing desks, a plush sofa chair, and cherrywood accented case goods. Irons and Blow dryers are available upon reuest. We've been serving continental breakfast since march 2006 except during a brief period...

Kingwood TX
Reviewed 22 February 2009

We were "unlucky" enough to book a room @ Passport Inns and Suites. (very close to the Boardwalk) via phone! This place was like a scene from the tv show "Survival" The room smelled horrible and roaches were running amuck! There were no other rooms available so we had no choice but to stick it out. To make matters worse,...

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Helpful?
Thank KathyM2009
Passport-Inn-Suites, Guest Services Manager at Passport Inn and Suites, responded to this review

This hotel has extermination services that come out every two months. We have had no guest complaints in reference to bugs brought to our attention and if there were we would prompltly contact the extermination service to make an appointment to come out right away. We are not aware of any time that water was specifically shut off, but the...

angleton
Reviewed 11 August 2008

My husband and I stayed one night and it was a nightmare. The guy at the front desk was very rude to start off our stay, then we walked to our room and it got worse, there were ashtrays in front of all the surrounding rooms, neither of us smoke, the when we opened the door it was a shock....

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Helpful?
Thank marinacat
Passport-Inn-Suites, Guest Services Manager at Passport Inn and Suites, responded to this review

The hotel is finishing up on some renovations. We are working on painting guest rooms now. The furniture was replace in all guest rooms May 1, 2009, to include cherry wood accented armoires, and night stands and plush sofa chairs and a granite topped writing desk. The hotel makes an effort to supply both smoking and non-smoking rooms but can...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included

Additional Information about Passport Inn and Suites

Address: 601 Texas Ave, Kemah, TX 77565-2963
Region: United States > Texas > Texas Gulf Coast > Kemah
Price Range: RM324 - RM1,115 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Passport Inn and Suites 2*
Number of rooms: 22
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Also Known As:
Passport Inn Hotel Kemah
Passport Hotel Kemah
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Questions & Answers

Here's what travellers have asked, with answers from Passport Inn and Suites staff and other travellers.
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Questions? Get answers from Passport Inn and Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Another hotel.don't stay near ice machine or street”
 of 5 bubbles strickj1_7, 17 Jan 2016 | Read review
“forget it ... go elsewhere”
 of 5 bubbles sinbad5520, 20 Nov 2015 | Read review
“My tip is don't book a room here.”
  • Clothes rack rusty
  • Bathroom towel rack rusty and bent
  • Wall the wall paint pealling off the walls and molding
  • Unclean sheet with make up that was never changed
  • Unclean sheet with make up that was never changed
  • Unclean sheet with make up that was never changed
  • Unclean sheet with make up that was never changed
 of 5 bubbles HerrM_13, 12 Jan 2014 | Read review
“Choose another hotel to begin with. Even if you have to pay a little more you will be happier.”
 of 5 bubbles larrym961, 11 Oct 2013 | Read review
“DONOT STAY IN ANY ROOM! Check out rooms first if you decide to stay.”
 of 5 bubbles ddbaby, 4 Jun 2013 | Read review
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