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Lakeway Resort and Spa

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Lakeway Resort and Spa
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1,019 Reviews from our TripAdvisor Community

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Showing 1,009: English reviews
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San Antonio, Texas
Reviewed 1 week ago

We stayed Easter weekend, we arrived about noon on the day of check in, had lunch (a bit pricey) in the restaurant & hung out by the pool until our room was ready. The room was very nice, on the same floor as the lobby & very quiet, We could open our porch door but you couldn't step out onto...

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Helpful?
Thank kristinesparza
Honolulu, Hawaii
HOTEL’S FAVOURITE REVIEW
Reviewed 4 January 2017

Customer service is the top priority of the entire staff! They want to make your experience phenomenal from beginning to end! The only time I have been this impressed with the service was at a Four Seasons. The facilities are beautiful, the location is wonderful and you should definitely upgrade to a room with a lake view! Heated pools make...

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Helpful?
Thank Alexander D
About Hotel's Favourite Review
Janeth P, Front Office Manager at Lakeway Resort and Spa, responded to this review

Alexander D, Thank you for staying with us and providing feedback. We are so glad you enjoyed the resort and the staff took great care of you. I am glad to see you took full advantage of the resort by using our pools and onsite restaurant. Thank you again for staying with us and we look forward to your return.

Sydney
Reviewed 1 week ago via mobile

So we didn't get the most expensive room but we still expected to be able to sleep in it! The aircon in the room was turned off and it still sounded like there was a plane landing in our room. So noisy it was terrible. Hill view room was a car park view. The balcony was large.... but not one...

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Helpful?
Thank salmonator
Janeth P, Front Office Manager at Lakeway Resort and Spa, responded to this review

Thank you for staying with us and providing feedback. Due to our location we do see a lot of wildlife like snakes and when reported we take action to remove the animal from property. The water slide does close if the life guard has to step away for a break and we do apologize for the inconvenience this may have...

A TripAdvisor Member
Level Contributor
3 reviews
2 helpful votes
Reviewed 1 week ago via mobile

We have stayed at this family resort over 50 times. It's our favorite resort in all of Texas. This resort had great views of the lake wonderful decorated rooms just a total fun atmosphere. They have three pools outside, one for adults with a swim up bar and there's a children's pool with slides in the middle and for the...

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Thank A TripAdvisor Member
Janeth P, Front Office Manager at Lakeway Resort and Spa, responded to this review

Thank you for staying with us and providing feedback. We are glad you enjoyed and have been enjoying the resort for so many years. We are always glad to have return guests. Thank you again for staying with us and we look forward to many more years.

Reviewed 2 weeks ago via mobile

Attended a nearby golf school and needed a place to stay for two nights. Nice beds, nice lake view, great pool and spa, and nice swim up bar. Food was reasonable and tasty. Be aware of the costs though. In addition to the $178 room rate, they tack on another $28 or so for a daily resort fee and then...

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1Thank Jon H
Janeth P, Front Office Manager at Lakeway Resort and Spa, responded to this review

Thank you for staying with us and providing feedback. I am glad you enjoyed the views and amenities we offer. I apologize that someone made you think there was a academy discount here. They list us on their site for booking as we are near them but no mention of rates are listed through them.

Manvel, Texas
Reviewed 2 weeks ago

ALL staff was nice, courteous and very helpful. I had no problems, but staff was always around to offer assistance. On a side note - at a conference plated lunch, I had what was probably the best steak I've had in my life. Good job to all.

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Helpful?
Thank ScottyHilton
Janeth P, Front Office Manager at Lakeway Resort and Spa, responded to this review

Thank you for staying with us and providing feedback. We are glad our staff provided excellent service to you when staying with us. I will make sure to pass along your kind words.

Houston, TX
Reviewed 2 weeks ago

I stayed a couple of nights with my husband, son and my dog. I paid for a balcony lake view room and a $75 non-refundable pet fee. I was put on the 1st floor relegated to pet rooms. However, the lake view was totally obstructed by shrubs and the room smelled like chemicals and urine. The bedskirt looked like it...

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1Thank RoseDos
Janeth P, Front Office Manager at Lakeway Resort and Spa, responded to this review

Thank you for staying with us and providing feedback. We are glad you enjoyed the views and resort amenities we offer. I do apologize for the issue in the room with the smell and housekeeping not taking care of you appropriately. We will discuss this with the appropriate department to make sure this does not happen again.

North Jackson, Ohio
Reviewed 2 weeks ago via mobile

Absolutely a beautiful resort! Very friendly staff, very helpful and informative. Go for the rooms overlooking the lake. Magnificent views. The pools are heated and they have an adult only infinitely pool with a swim up bar. Great for a little get away!

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Thank parrot7844
Janeth P, Front Office Manager at Lakeway Resort and Spa, responded to this review

Thank you for staying with us and providing feedback. We are glad you enjoyed the resort and all the amenities we have to offer. Thank you again for staying with us and we look forward to your next stay.

A TripAdvisor Member
2 reviews
Reviewed 2 weeks ago via mobile

When we arrived on Friday night for our weekend stay we were already late for a wedding event and went straight to the event around 10:30pm. The elevator took a while so we took the staircase right next to the elevator. As we were going up, all of a sudden we felt ice and water rain down from above. A...

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Thank A TripAdvisor Member
Janeth P, Front Office Manager at Lakeway Resort and Spa, responded to this review

Thank you for staying with us and providing feedback. I want to deeply apologize for the incident that occurred when heading to the wedding. This is certainly something we will look into and make sure never happens. I am glad the front desk staff took care of you with compensation.

Houston
Reviewed 2 weeks ago via mobile

We were pleasantly surprised to get a room with a lake view. Very nice and everyone there was very helpful. Lots of pool activities for families and lake views of sunsets that are wonderful. Parking---just had surgery and there was never a handicapped space available. Parking was up several steps.... Our bed was made and we found our hot water...

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Helpful?
Thank LBHouston11
Janeth P, Front Office Manager at Lakeway Resort and Spa, responded to this review

Thank you for staying with us and providing feedback. I want to apologize for the issue with the sheets and parking. We provide valet parking at only $10 per night and self parking complimentary. I apologize that the front desk did not provide the service you should've gotten for the sheets. I will make sure the staff handles future situations...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
With a commanding view of the Texas Hill Country from the shores of Lake Travis, Lakeway Resort and Spa captures the elegance of a world-class destination with contemporary resort amenities. Amenities include heated outdoor pools with lake views, spa, marina, nearby golf and Texas Sailing. ... more   less 

Additional Information about Lakeway Resort and Spa

Address: 101 Lakeway Dr, Lakeway, TX 78734-4327
Region: United States > Texas > Lakeway
Price Range: RM783 - RM1,360 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lakeway Resort and Spa 4*
Number of rooms: 168
Reservation Options:
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Also Known As:
Lakeway Resort Austin
Lakeway Hotel Austin
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Questions & Answers

Here's what travellers have asked, with answers from Lakeway Resort and Spa staff and other travellers.
23 questions
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Questions? Get answers from Lakeway Resort and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get the lake view room.”
ScottyHilton, 10 Apr 2017 | Read review
“If you get a pet room, don't pay extra for the lake view since it's obstructed by shrubs.”
RoseDos, 10 Apr 2017 | Read review
“Lake view is a most”
ghuett2016, 3 Apr 2017 | Read review
“All rooms face the lake, upper floors give a better vista”
762chet4764, 3 Apr 2017 | Read review
“Ask for a view of lake”
w71k75, 3 Apr 2017 | Read review
5 of 5