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Homewood Suites by Hilton Laredo at Mall del Norte

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#6 of 37 Hotels in Laredo
Certificate of Excellence
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Homewood Suites by Hilton Laredo at Mall del Norte
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322 Reviews from our TripAdvisor Community

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There are newer reviews for Homewood Suites by Hilton Laredo at Mall del Norte
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Showing 225: English reviews
San Antonio, Texas
Reviewed 20 July 2016

Friendly, great location, comfortable stay. The staff, the breakfast and location make this place a great value stay. I will definitely be back and suggest this hotel to other who are in need of a great located hotel.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Jrt1284
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Guest, Thank you for taking the time to share your comments with us following your recent stay at the Homewood Suites in Laredo. Delighted that you experienced great customer service throughout your stay. Our team here at Homewood Suites are delighted to be able to offer you a friendly service and we certainly look forward to welcoming you back....

Jupiter, Florida
Reviewed 18 July 2016

Stayed at hotel for business. Had mold on walls in bathroom - requested it be cleaned with bleach while I was out for business. When I returned - 10 hrs later - still not cleaned and was never cleaned during my 2 day stay. So unhappy.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank amandamW8639BS
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. I want to apologize for the unfortunate experience that you had during your stay. I am so sorry you also ran into someone who proved to be unhelpful during you stay. The quality and service we provide our guests is of the utmost importance and it is always...

Melbourne
Reviewed 15 July 2016

You may have room issues like I did: freezer stopped working properly, rattling and leaky A/C, and the sink had to be fixed because it streamed water to the cabinet below. Housekeeping is pretty poor, but the bed gets made. Other than that, it's fine.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank zanheltangia
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Guest, Thanks for taking the time to post a review about our hotel. I am so sorry you had a less than pleasant experience during your visit to Laredo TX. We have reviewed your comments with our Chief Engineer and Housekeeping staff and I promise the issues you mentioned has been addressed. We value your business and we are...

Reviewed 13 July 2016

Excellent, Awesome, Friendly, and very Clean and I always recommend to all my family and friends. From the time you arrive until you leave they Customer Service is excellent. I recommend them for all travel business, family, leisure, and even a stayvaction.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Juanita Garza M
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Juanita Garza, Thanks for the recommendations! Our staff here at the Homewood Suites will be thrilled to read your review today. They work so hard to give our guests a memorable and rewarding experience and we are delighted by your acknowledgement of them. We look forward to that return stay with us again soon and thank you again for...

San Antonio, Texas
Reviewed 2 July 2016

Long check in process, door handle to room difficult to turn and some breakfast items were not warm. Ceiling fan helped in keeping room cool. Bed was comfortable, curtains work well to block out sun and swimming area was nice.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank aarong914
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Guest, Thanks for taking the time to post a review about our hotel. I want to apologize for the unfortunate experience that you had during your stay. I want to assure you that your comments about Breakfast, has been shared with our department supervisors and corrective steps have already been taken. Hopefully you can grant us another opportunity to...

Del Rio, Texas, USA
Reviewed 26 June 2016

This is a great hotel, the staff was excellent, the price was appropriate. The hotel could use a facelift, especially the carpet, linens and drapes. The location is just where I needed it. Plenty of parking spaces for all.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank B3295OFjesusc
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Guest, Thanks for taking the time to post a review about our hotel. We have reviewed your comments with our staff and we will consider your recommendations. We value your business and we are doing everything we can to ensure that we see you again. Thanks again for sharing your experience at the Homewood Suites in Laredo, Texas. Sincerely,...

Dallas, Texas
Reviewed 19 June 2016

The hotel was nice overall. The AC wasn't working properly. I didn't report it. The complimentary breakfast and dinner was great! The hotel was clean and smelled wonderful. The hotel is beautiful designed.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Carla T
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Carla, Thanks for taking the time to post a review about our hotel. I am so sorry you had an A/C unit malfunction during your stay. I want to assure you that your comments, has been shared with our Chief Engineer and corrective steps have already been taken to ensure no further recurrence. I will extend your wonderful compliments...

San Antonio, Texas
Reviewed 18 June 2016

This hotel had good service but the bad smell in the restroom and black mold on the ceiling was a huge turn off for me. I would not stay here again. The air conditioning in the room was loud. Please double check your room.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank D4555SEmt
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Guest, Thanks for taking the time to post a review about our hotel. I am so sorry you had a less than pleasant experience during your visit to Laredo TX. We have reviewed your comments with our staff and promise the issues you mentioned has been addressed. We value your business and we are doing everything we can to...

Springfield, Illinois
Reviewed 13 June 2016 via mobile

Staff was very friendly and helped make change from 2 beds to a king room when our party size changed. Very good breakfast buffet each morning! A few signs of wear in hall carpet but things like this don't affect quality of stay in my mind. Quite satisfied!

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Helpful?
Thank Donna B
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Donna B, Thank you for your comments. I would like to express my appreciation for the feedback such as you have provided is of great value to us. An opportunity for us to ensure and improve the quality of service we offer our guests. Thanks again for the kind words and we really hope to see you the next...

Reviewed 10 June 2016 via mobile

I planed my stay at this hotel for a business trip. This hotel was not recommended but since I had a wonderful experience in the one in Victoria I thought it would be the same. I was completely wrong. The day I arrived the elevator was not working and I was set to be on the third floor. The host,...

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Helpful?
1Thank Adriana T
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Adriana T, Thank you for taking the time to review our hotel. I want to apologize for the unfortunate experience that you had during your stay. I am so sorry you also ran into someone who proved to be unhelpful at our front desk. The quality and service we provide our guests is of the utmost importance and it...

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Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The Homewood Suites by Hilton® Laredo at Mall del Norte is just a short drive from the Laredo Airport, Laredo Energy Arena and downtown Laredo, as well as the Mexico border. Enjoy a complimentary hot full breakfast including scrambled eggs, cereal and baked goods each morning during your stay. Join us at night for complimentary evening dinner and drinks, available Monday to Thursday. Make yourself at home in a studio or one or two-bedroom suite, complete with a fully-equipped kitchen and complimentary WiFi. Plan a meeting or small event for up to 40 business associates in our meeting room. Find business amenities, such as printers, express mail and fax in our business center. Enjoy valet and laundry service when staying at our hotel. Play a game of basketball, work out in the fitness center or plunge into our pool for relaxation. ... more   less 

Additional Information about Homewood Suites by Hilton Laredo at Mall del Norte

Address: 98 Calle del Norte, Laredo, TX 78041
Region: United States > Texas > Laredo
Price Range: RM446 - RM749 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Laredo at Mall del Norte 3*
Number of rooms: 105
Reservation Options:
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Also Known As:
Homewood Suites Laredo
Homewood Laredo
Laredo Homewood Suites
Homewood Suites By Hilton Laredo At Mall Del Norte Texas
Hotel Style:
#1 Romantic Hotel in Laredo
#3 Family Hotel in Laredo
#6 Business Hotel in Laredo
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites by Hilton Laredo at Mall del Norte staff and other travellers.
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Questions? Get answers from Homewood Suites by Hilton Laredo at Mall del Norte staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Long hallways are very quiet.”
 of 5 bubbles Mercedes6623, 21 Feb 2017 | Read review
“complimentary breakfast”
 of 5 bubbles chang0s, 16 Nov 2016 | Read review
“Get rooms towards the front. Elevator location makes access to upper floors difficult.”
 of 5 bubbles 923diegog, 21 May 2016 | Read review
“Suite. The closer to the lobby, the better the internet.”
 of 5 bubbles celam001, 16 Apr 2016 | Read review
“Do not get a room near the ice maker.”
  • mold around the tub that is not good
 of 5 bubbles Aprilerain, 11 Apr 2016 | Read review
5 of 5