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Two day stay for work. Woke up the first morning with ants all over the bathroom counter. I moved rooms for the second day and it was fine. Had mixed experiences with the staff. Morning staff was great and very helpful. Evening staff was condescending...More
Response from Wendy B, General Manager at Homewood Suites by Hilton Dallas-LewisvilleResponded 16 April 2018
Thank you for the review. We do apologize for problem with ants and have addressed the issue. We hope you will give us another opportunity!
The hotel, staff & accomodations are excellent. Highly recommend to anyone traveling the Dallas/Lewisville area. It was near many eating, shopping, and various activities. I would check out Homewood Suites in other locations as well.
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Response from Wendy B, General Manager at Homewood Suites by Hilton Dallas-LewisvilleResponded 6 April 2018
We are so happy to hear you enjoyed your stay with us! We look forward to welcoming you home again!
Your Homewood Suites Team
Now that I have your attention....
It's obvious there was a recent renovation - the room smelled new, nice job. Great mattress and the room was really very quiet, mine was in the rear on the 3rd floor facing on the creek side. Now for...More
1 Thank justvisiting_9
Response from Wendy B, General Manager at Homewood Suites by Hilton Dallas-LewisvilleResponded 9 March 2018
Thank you for your review. I appreciate your feedback. I am sorry you were disappointed with the complimentary offerings, we do follow our brand standard menus that is required.
We do have the police department drive thru our parking lot and we try to control...More
Great location for my trip needs. Room was clean, amenities good, but carpet is in need of replacement. Excellent front desk service both check-in and departure.
Breakfast was unenthusiastic, but they serve dinner Mo day thru Thursday. Wow.
Thank Tracy S
Response from Kellie F, Director of Sales at Homewood Suites by Hilton Dallas-LewisvilleResponded 12 February 2018
We appreciate your feedback and are always looking for areas to improve in. We hope your next visit with us will live up to your full expectations.
Stayed here for three nights. Pretty good hotel overall. Good WiFi, clean, comfortable rooms. Had been freshly painted but definitely needs someone to go through and fix up some of the details, especially missing buttons in elevator.
But I would stay there again. The staff...More
Response from Kellie F, Director of Sales at Homewood Suites by Hilton Dallas-LewisvilleResponded 23 January 2018
We're so happy you enjoyed your recent stay with us. Your review was very helpful, as we are always looking for ways to improve. The next time you visit us, we sincerely hope your stay is even more enjoyable.
Your Homewood Suites Lewisville...More