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Americas Best Value Inn-Lubbock East

02/04/2017 03/04/2017
1 room 2 adults 0 children
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113 Reviews from our TripAdvisor Community

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Showing 111: English reviews
Austin, Texas
Reviewed 1 December 2015

The bugs and brown spots on the sheets and blankets mentioned in these other reviews are bed bug feces, blood trails, bed bug skins/casings, or bed bugs themselves. I am now an expert on these things since picking up bed bugs at this motel. After I returned home, neither I or my sons had reactions to the bites (most people...

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Helpful?
Thank julie m
ABVILubbock, Guest Relations Manager at Americas Best Value Inn-Lubbock East, responded to this review

We sincerely apologize for your unsatisfactory experience with the cleanliness of our accommodations. Rest assured that this will be forwarded to our management as well as our staff for them to be reminded of their duties. We are hoping that you can still give us a chance to prove how much we value your business.

Winnsboro, Texas
Reviewed 17 October 2015

We had to stay somewhere in Lubbock unplanned, and when we checked into this hotel it was cheap and the staff was very friendly. We stayed much longer than anticipated and Jessie Duarte at the front desk was more than happy to accommodate and get us another room for two more nights. He was great and somehow got us a...

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Helpful?
Thank Al G
ABVILubbock, Guest Relations Manager at Americas Best Value Inn-Lubbock East, responded to this review

Hello Al G, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We are pleased that our staff was able to accommodate you when you planned to extend your stay. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our...

Reviewed 13 October 2015

This is simply a cheap hotel. Cheap price, cheap experience. I liked the room size and the bed was pretty comfortable. The only complaint I have is there were little tiny brown spots all over the sheets and blankets. Not sure what that was. The tv channels came in very fuzzy too.

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Helpful?
Thank Dri A
ABVILubbock, Guest Relations Manager at Americas Best Value Inn-Lubbock East, responded to this review

We are so glad that you enjoyed your stay including the size of your room and the comfort of your bed. Thank you for your business and please do come and stay with us again very soon!

Reviewed 28 September 2015

This is a motel, not a hotel. Maroon wall, green carpet ... oh, and bugs!!! There were large black bugs in our room, and then we found a roach in the morning crawling on the bed!!! Management was very accommodating and nice, but I can only say that it provided a roof over our head and a cold A/C.

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Helpful?
Thank Cheryl R
ABVILubbock, Guest Relations Manager at Americas Best Value Inn-Lubbock East, responded to this review

I am so sorry for the unfortunate incident that you experienced regarding the visit of unwelcome pests in your guest room. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope to see you again someday and...

Fife, United Kingdom
Reviewed 15 September 2015

This Motel really is excellent. The staff couldn't have been any more helpful or friendly. It cost just £40 plus tax (around £60) a night to stay there and for that you get free internet access (on a PC/printer in reception which is accessible to everyone or through Wi-Fi), a huge range of options for a buffet breakfast (including waffles,...

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Helpful?
Thank mah555
ABVILubbock, Guest Relations Manager at Americas Best Value Inn-Lubbock East, responded to this review

I am happy to learn that you enjoyed the value and the amenities of our hotel. We are all pleased to learn we were able to make you feel at home and that our services and accommodations lived up to your expectations. It means a lot to us that you've allowed us to be such an important part of your...

Reviewed 13 September 2015 via mobile

If you want to spend the return trip cleaning bed bugs out of your belongings, then stay here. We woke up around 4:30 and our bed and chair were covered in bed bugs. We quickly started moving everything and trying to get rid of them. We went to the office once everything was out of the room. The person working...

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Helpful?
2Thank Kara F
ABVILubbock, Guest Relations Manager at Americas Best Value Inn-Lubbock East, responded to this review

I am very sorry to hear that you experienced such unusual circumstances and inconveniences during your most recent stay with us, especially that we were not able to address the issues and misunderstandings right away. I hope you will accept our sincerest apologies for the service that you did not receive regarding the necessity of correcting such issues as quickly...

Reviewed 13 September 2015 via mobile

We booked a room because they had pet friendly accommodations. When we got there, the pool was closed and the Inn almost looked closed. We arrived to a room with gross stained carpet. The front of the AC unit actually fell off when we tried to turn it on. When we finally did get the AC turned on, it ran...

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Helpful?
1Thank Jessica C
ABVILubbock, Guest Relations Manager at Americas Best Value Inn-Lubbock East, responded to this review

We appreciate your time in sharing the details of your recent experience with us, though your impression of our services and accomodation is quite distressing. I apologize for the inconveniences that you experienced and I want to assure you that we are continuously improving through guest feedback and suggestions. We hope that you will accept our sincerest apologies and return...

Bryan, Texas
Reviewed 23 August 2015 via mobile

This room was really good for the price! Staff were friendly and kind. Great service with a smile. We were simply passing through and needed a place. Rooms were clean with no smoke smell! Doors opening to the outside which were important for pulling a trailer. Breakfast was better than usual and hot! Very quiet motel!

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Helpful?
1Thank BevandMike2013
ABVILubbock, Guest Relations Manager at Americas Best Value Inn-Lubbock East, responded to this review

We are so glad that we were able to provide you with such an enjoyable experience at our hotel. Thank you for choosing our Americas Best Value Inn and we look forward to your next visit.

Reviewed 11 August 2015 via mobile

The room's are clean and comfortable. Also very good breakfast and kind staff! The pool was very clean too! We will definitely stay here again!!!!! I recommend staying here to all people who want a good room at a good price.

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Helpful?
Thank Tammie L
ABVILubbock, Guest Relations Manager at Americas Best Value Inn-Lubbock East, responded to this review

Hello Tammie L, Thank you very much for providing us an opportunity to provide you with an exceptional hotel experience here at our hotel. We will share your comments to our staff and management to serve as quite a motivation to provide you and our guests with an great and memorable stay! We look forward to seeing you again soon!

Norman, Oklahoma
Reviewed 27 July 2015

I stopped here for a night for 2 reasons: it was the only hotel in my budget where people hadn't mentioned bedbugs and they took cash. When I got there I was greeted my a very nice young man, he put me in room 165. Well when I got there it smelled like smoke and the outlets didn't work, so...

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Helpful?
Thank Chelsea n
ABVILubbock, Guest Relations Manager at Americas Best Value Inn-Lubbock East, responded to this review

Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. I also want to assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our housekeeping staff....

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02/04/2017 03/04/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Welcome to the Americas Best Value Inn in Lubbock, Texas. Our newly remodeled 73 room property is conveniently located within city limits at the Intersection of Interstate 27 and US 84. We are just 7 minutes from Lubbock International Airport and South-Plain Mall, 9 minutes from The Municipal Garden and Arts Center, 11 minutes from Joyland Amusement Park, 13 minutes away from The Lubbock Memorial Civic Center, and 15 minutes from Texas Tech University. Americas Best Value Inn - Lubbock features Complimentary Hi-Speed Wireless Internet Access, Micro-Fridges, Cable TV with HBO, Complimentary Daily Newspapers, and Coffee available 24 hours a day in our Lobby Area. In addition, we have Jacuzzi suites. Other property amenities include Complimentary Continental Hot Breakfast, 24-Hour Front Desk, Fax/Copy Services, and a Business Center with two computer desks. Enjoy sitting by our picnic area, working out in our exercise facility, or relaxing by our outdoor pool. Come enjoy the best hospitality in town at Americas Best Value Inn - Lubbock. ... more   less 

Additional Information about Americas Best Value Inn-Lubbock East

Address: 150 Slaton Rd, Lubbock, TX 79404
Region: United States > Texas > Lubbock
Price Range: RM270 - RM372 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Americas Best Value Inn-Lubbock East 2*
Number of rooms: 72
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Questions & Answers

Here's what travellers have asked, with answers from Americas Best Value Inn-Lubbock East staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“quiet, nice breakfast”
 of 5 bubbles mereandpony, 2 Oct 2016 | Read review
“Our room was located in a corridor, it was away from the parking. Noise was not a problem.”
 of 5 bubbles Pepper65, 18 Sep 2016 | Read review
“Try a Super 8 or something else”
 of 5 bubbles WenT777, 13 Jun 2016 | Read review
“Rooms in back away from street.”
 of 5 bubbles Goastryder, 30 Apr 2016 | Read review
“Ask for the hot tub! Aaahhhh”
 of 5 bubbles MichelleM18, 10 Jan 2016 | Read review
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