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All reviewsfront deskhi expressroom was cleanstaff was friendlythe hotel stafffamily reunionenjoyed our staya great stayexcellent hoteldefinitely stay here againbreakfast areabusiness triphot tubgreat customer serviceindoor poolhieproperty
Last month our group booked 2 rooms at this hotel. We had a pleasant stay, and chose this same hotel for our wedding party a month later. We booked several types of rooms. I enjoyed my king suite, but for those who book "suites," know...More
Nick and his staff, Eva, Josh, Mikeal, and the gang are tops in making you feel welcome. The go out of their way to be helpful. The breakfast is one of the best. Coffee available 24 hours, afternoon cookies. I'm telling you, ya can't go...More
Thank Sue M
Response from Nick M, General Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 18 January 2018
You are always a pleasure to have with us. I know the entire staff loves it when youll come and stay with us. We hope to see you soon.
Holiday Inn Express Lubbock West
On the evening of May 19, 2018, during a severe thunderstorm, my family had to leave the hotel soaked because three cars were parked, blocking the entrance of the hotel, with no drivers at the seat. When we came back over an hour later, the...More
Stayed at the hotel over Easter Weekend and had a few issues that was addressed to the manager. The room wasn't cleaned when we left by 930am. Told the desk clerk and he questioned us like we did something wrong. The pool was a cloudy...More
Thank Jesse T
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 5 weeks ago
Hi Jesse T,
Thank you for your stay and for sharing your recent experience. I am sorry to read that you found your stay to be disappointing. I am sorry for not meeting your expectations when it comes to customer service delivered. Also, the cleanliness...More
I was here for 9 days and the staff was beyond great! They took the time to visit with me and to get to know me, they made me feel at home. Kendyl in particular went out of her way to make my stay great!...More