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Holiday Inn Express Hotel & Suites Lubbock West

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Traveller (13)
Room & Suite (14)
Dining (2)
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Overview
  • Excellent71%
  • Very good21%
  • Average4%
  • Poor1%
  • Terrible3%
Travellers talk about
“front desk”(68 reviews)
“hi express”(11 reviews)
“room was clean”(27 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (565)
There are newer reviews for Holiday Inn Express Hotel & Suites Lubbock West
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Traveller rating
390
119
27
9
20
Traveller type
Time of year
LanguageEnglish
390
119
27
9
20
Show reviews that mention
All reviewsfront deskhi expressroom was cleanstaff was friendlythe hotel staffenjoyed our stayfamily reunionexcellent hoteldefinitely stay here againa great staylate checkcontinental breakfasti highly recommend this hotelbreakfast areabusiness tripgreat customer servicehot tub
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151 - 155 of 565 reviews
Reviewed 2 January 2016 via mobile

We had to stay here due to weather emergency. Lubbock had 14 inches of snow and roads were blocked / shutdown. The desk clerk was very friendly and helpful. We were upgraded to a suite (IHG member rewards). It had a kitchenette, king size bed...More

Thank GHM411
Response from Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 2 January 2016

We were so fortunate the blizzard was not worse and that you all made it safe especially since it was just as bad as forecasted. Thank you for choosing to stay with us and your continued loyalty with IHG. You are very much appreciated. Have...More

Reviewed 1 January 2016 via mobile

It started with no one at the front desk. Next was the two double beds instead of the king size we reserved Back to the vacant front desk for a room change. Ten minutes later we are across the hall with a perfunctory we want...More

1  Thank David B
Response from Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 2 January 2016

Thank you so very much David B for sharing your experience with us. It sounds like a frustrating one that I promise was not intentional at all. We do want you to enjoy your stay and our 100% satisfaction guarantee I stand behind at my...More

Reviewed 1 January 2016 via mobile

Elyssa is a very friendly staff and provide s service with her smile. The room is clean too. The breakfast is full always. My daughters also like the indoor poor even the temperature outside is 32 f. The crib is also available and is clean....More

Thank Changheng Y
Response from Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 2 January 2016

Thank you for sharing your experience with us. Elyssa is a very important part of our team and thanks you for your appreciation. We are very lucky to have an indoor pool to enjoy when it gets so cold outside. Thank you for choosing us...More

Reviewed 1 January 2016

The Holiday Inn Express Hotel & Suites Lubbock West is a great place to stay while in Lubbock. The staff are very helpful and friendly, the breakfast is fantastic and rooms are very clean and comfortable. Anyone staying in Lubbock for business or pleasure should...More

Review collected in partnership with this hotel
Thank Richard L
Response from Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 2 January 2016

Thank you Richard L for making us your choice location when in Lubbock. The team takes such great pride in making sure your stay is comfortable and enjoyable. We hope to see you again soon, Amanda Melkis Management Team

Reviewed 1 January 2016

I stayed there for two night, on Christmas day I went hiking in the Texas Grand Canyon near Amarillo. The hotel is convenient, off the highway (look closely for your turn on 45th street if you miss it you have to make a U turn...More

Thank kb1dok
Response from Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 1 January 2016

Thank you so much for choosing to stay with us on your trip to Amarillo and Lubbock. Spending so much time away from home can be exhausting we are all so happy to hear you enjoyed your stay and your feedback is very much appreciated...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$88 - US$229 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Lubbock
#3 Business Hotel in Lubbock
#5 Romantic Hotel in Lubbock
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$88 - US$229 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Lubbock
#3 Business Hotel in Lubbock
#5 Romantic Hotel in Lubbock
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (13)
Room & Suite (14)
Dining (2)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Carrissa B
7 May 2017|
AnswerShow all 5 answers
Response from Herb M | Reviewed this property |
yes, room 122 has one
0
Votes
Bonnie A
24 January 2017|
AnswerShow all 2 answers
Response from Christine R | Property representative |
Hello, we unfortunately can not allow pool parties since we are not a public poor for safety reasons.
0
Votes
Silversa090
6 March 2016|
Answer
Response from Cy2015 | Reviewed this property |
Not sure. Three floors at least. Call the front desk. Staff was excellent
0
Votes
Room Tips
"Run away..."
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"Rooms at one of the other Holiday Inn locations in Lubbock "NOT THIS ONE""
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"Nick will get you what you need!!!!"
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"Easy access to the 289 loop, close to places to eat, shopping and Water Rampage"
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