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Holiday Inn Express Hotel & Suites Lubbock West

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Holiday Inn Express Hotel & Suites Lubbock West
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516 Reviews from our TripAdvisor Community

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Showing 516: English reviews
San Antonio, Texas
Reviewed 7 July 2015

Travel to Lubbock 2-3/months and this staff is great! Great breakfast! Fitness center had plenty of cardio machines(some missing heart rate sensors). It was a little tricky finding another way in after I passed 45th Street. You can get to it by going behind Sams Club or else your GPS will take you on a tour of Lubbock.

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Helpful?
Thank chrismielke
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you so much for choosing to stay with us. Lubbock certainly can be a confusing place and my GPS has taken me odd directions as well. Please let us know if you ever need help finding anything in town we will be happy to stay on the phone with you to help. We hope we may see you again...

Cedar Park, Texas
Reviewed 4 July 2015

The hotel was adequate, but nothing special. The floors, furniture, and walls could all use a good cleaning and upgrading. The bed, pillows, and a/c were all good. The location was near the loop, but not near many restaurants.

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Helpful?
Thank Jan V
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you so much for your feedback on our hotel. We are grateful for your business and appreciate you choosing to stay with us. We are so excited to be in an up and coming area, however that does mean driving to restaurant. We are more than happy to assist you with recommendations as well as directions. Cleanliness is one...

southern US
Reviewed 4 July 2015

Location great, nearby shopping which was very convenient. Our room was next to the elevator, which made for an interesting nite. Each time the elevator was used, we could hear it in our room. Otherwise, hotel was clean, front desk staff extremely nice.

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Helpful?
Thank overheated
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you for choosing to stay with us. I am so very sorry your room was not quiet enough for a restful night sleep. We certainly pride ourselves in delivering comfort and rest. Please let me know if there is anything I may do to make it right for you. Again thank you for staying and have a wonderful summer...

Waco, Texas
Reviewed 30 June 2015

The kids loved the pool, the beds were incredibly soft and the room big, clean, and very nice. I loved the eggs for breakfast. Usually the scrambled eggs at any holiday inn are terrible, but these were good. The service and staff were friendly and helpful. I will definitely stay here again if in Lubbock.

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Helpful?
Thank Lee J
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you very much for sharing your stay with us. We are so happy you enjoyed your stay with us. We are always so happy to provide the best comfort and relaxaction possible. Have a wonderful 4th of July. Amanda Melkis Management Team

Reviewed 28 June 2015 via mobile

Fast check in. Great clean room. Perfect a/c. Nice hot breakfast. No hassle to redeem rewards points. Ample parking. Big nice shower head and amenities. Hotel was quiet at night especially for a weekend and I was up by the lobby.

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Helpful?
Thank JamiePow
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

We are delighted you enjoyed your stay with us. It is always our goal to deliver such a wonderful experience such as yours to all of our guests. We thank you so much for choosing us. Have a wonderful 4th of July weekend. Amanda Melkis Management Team

Broomfield, Colorado
Reviewed 24 June 2015

Stayed 1 night. Staff was friendly, I would stay again. It was quiet and beds were comfortable. The kids really enjoyed the pool. If we didn't have our gps the hotel may have been hard to find as it is back behind another hotel.

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Helpful?
1Thank 41DebinCO
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you so much for staying with us. We certainly enjoy having the indoor pool for year round enjoyment. It is our pleasure to provide a comfortable stay. If you are ever needing assistance with directions we are always available to help. Have a great Summer Amanda Melkis Management Team

Reviewed 21 June 2015 via mobile

Terrible cleanliness in elevator and interior corridors. Trash left piling in cans visible to public. Absolutely no complimentary coffee station..might as well say bars keep you away from coffee and creamer and sugar are hidden from view!! No hotel of caliber should treat paying customers like that. Breakfast is typical to say it's there but eggs and sausage are poor...

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Helpful?
1Thank JTForsan
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Hello JTForsan, We are so very embarrassed to hear your stay was not acceptable. We take pride in ensuring all of our guests are taken care of and never leave without a smile on their face. I would very much to have more information regarding your stay dates and be sure I may coach the team. As well as personally...

Reviewed 18 June 2015 via mobile

I stayed at the HIX Lubbock West for work and was more than pleased. Lovely accommodations, clean and quiet. The staff was very warm and friendly. Very close to shops and restaurants as well. I definitely recommend this hotel if you are staying in the Lubbock area!

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Helpful?
Thank Eakopel
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you so much for choosing to stay with us. It is our pleasure to provide you with a comfortable and welcoming atmosphere. Your business is very much appreciated and hope we may see you again soon. Have a wonderful Summer, Amanda Melkis Management Team

Houston, TX
Reviewed 15 June 2015

On Loop 289 near most restaurants & shopping centers. 10 minute drive to Texas Tech Campus. Newer property so still in great condition. Front desk staff could not have been more pleasant & welcoming, so a big thank you to each of them. Good choice for an overnight stop if Lubbock is on your itinerary, & we will use it...

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Helpful?
Thank smvhou
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Hello smvhou, We would like to thank you as well for choosing to stay with us. The team truly loves welcoming our guests and making sure all needs are met. It is great to hear you had jjust that for your trip to Lubbock. Hopefully we will see you all again soon, Amanda Melkis Management Team

Amarillo, Texas
Reviewed 15 June 2015

Excellent hotel stay. Gentleman at front desk provided us with all the info we needed to feel comfortable and at home for our stay. Clean and comfortable room. Breakfast served each morning and it was an nice selection of items and everything we ate was very tasteful and kept us full until lunch time.

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Helpful?
Thank 49Louia
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you so much for choosing to stay with us. We are so happy to hear you enjoyed your stay with us. And look forward to seeing you again. Our breakfast is one of our most consistent standards with the brand and is so nice to know what to expect when staying in our hotels. Have a great Summer, Amanda...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Wide-open skies and rugged landscape characterize this region, known as the South Plains. Growing larger each year, this bustling city still retains its West Texas charm, and when you stay at our hotel's facility in Lubbock, we'll make sure you get a big dose of Southern hospitality. Because we're right off Highway 82, we're just minutes from Covenant Medical Center, Texas Tech University and the businesses of downtown Lubbock. The hotel's staff is also happy to assist if you need to host a seminar or gathering in one of the event rooms. To prepare for the meeting, feel free to use the Business Center and the complimentary wireless HSIA. While you compare hotels in Lubbock, keep in mind that we're just moments from South Plains Mall and short walk from Canyon West Shopping Center. For more information on the city's history visit the National Ranching Heritage Center or the Buddy Holly Center. Our accommodations are also close to Main Event, Joyland Amusement Park, the Depot District and the American Wind Power Center. The Holiday Inn Express® Lubbock West hotel has premium amenities at a price you can afford. Sample all your breakfast favorites at the free, hot Express Start Breakfast Bar before exploring Lubbock, or hit the hotel's Fitness Center for an invigorating workout. Visit us on your next trip and enjoy unique features like our aquarium that houses a catfish named Paws. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Lubbock West

Address: 6023 45th St, Lubbock, TX 79407
Region: United States > Texas > Lubbock
Price Range: RM434 - RM766 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lubbock West 2.5*
Number of rooms: 82
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Lubbock West
Hotel Style:
#2 Family Hotel in Lubbock
#3 Business Hotel in Lubbock
#4 Best Value Hotel in Lubbock
#5 Romantic Hotel in Lubbock
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Lubbock West staff and other travellers.
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Questions? Get answers from Holiday Inn Express Hotel & Suites Lubbock West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay at the airport ;location or ask to see the rooms prior to checking in”
 of 5 bubbles G186FTjeffc, 17 Mar 2017 | Read review
“The king suites are awesome. Love the top floor.”
 of 5 bubbles coachfarley, 9 Feb 2017 | Read review
“because elevator makes a loud-ish noise, recommend a room away from the elevators”
 of 5 bubbles DSeth, 31 Jan 2017 | Read review
“I have stayed on all levels and different - I have never experienced a problem.”
 of 5 bubbles 533gonzalod, 14 Jan 2017 | Read review
“Always have a Wonderful time when we stay! How can you go wrong with Carlos at the front desk and the friendly staff all around the motel! The room is always perfect, clean and ready for us! Love the Holiday Inn Suites Lubbock West! ”
 of 5 bubbles elainehill49, 28 Dec 2016 | Read review
5 of 5