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Holiday Inn Express Hotel & Suites Lubbock West

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Traveller (13)
Room & Suite (14)
Dining (2)
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Overview
  • Excellent71%
  • Very good21%
  • Average4%
  • Poor1%
  • Terrible3%
Travellers talk about
“front desk”(68 reviews)
“hi express”(11 reviews)
“room was clean”(27 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
Additional information
Offers from Holiday Inn Express Hotel & Suites Lubbock West
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Offers from Holiday Inn Express Hotel & Suites Lubbock West
Special Offer: Book Direct and Save
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (565)
There are newer reviews for Holiday Inn Express Hotel & Suites Lubbock West
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Traveller rating
390
119
27
9
20
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Time of year
LanguageEnglish
390
119
27
9
20
Show reviews that mention
All reviewsfront deskhi expressroom was cleanstaff was friendlythe hotel staffenjoyed our stayfamily reunionexcellent hoteldefinitely stay here againa great staylate checkcontinental breakfasti highly recommend this hotelbreakfast areabusiness tripgreat customer servicehot tub
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161 - 165 of 565 reviews
Reviewed 20 December 2015

We stay at Holiday Inn every time we are in Lubbock. You are greeted with a smile and help is always there if you need it! We Love Holiday Inn! The rooms are always clean and welcoming! The location is perfect for our needs!

Review collected in partnership with this hotel
Thank elainehill49
Response from Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 20 December 2015

Thank you so much for making us your stop when in Lubbock elainehill49. The team is always excited to see our repeat guests such as yourself. Have an amazing holiday, Amanda Melkis Management Team

Reviewed 20 December 2015

I now stay here only. The staff is very friendly and go above and beyond to make you feel welcome. Breakfast is nice and hot. There are many items to choose from. The rooms are spacious and clean. We will be staying here again soon.

Review collected in partnership with this hotel
Thank Todd L
Response from Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 20 December 2015

Thank you Todd L for choosing to stay with us; there are so many options in Lubbock it is the greatest compliment we have delivered a great experience for you. See you again soon, Happy Holidays Amanda Melkis Management Team

Reviewed 19 December 2015

Most friendly staff, very clean rooms. The breakfast was displayed very nicely & food was delicious. I will return on my next trip to lubbock.walking distance to stores . Beautiful time during the holidays.

Review collected in partnership with this hotel
Thank nduran31
Response from Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 20 December 2015

Thank you for your kind words; the team really enjoys making everyone feel welcome and comfortable while away from home. The Holidays are very beautiful here even when it is not snowing. We will hopefully see you in the new year, Amanda Melkis Management Team

Reviewed 19 December 2015 via mobile

My husband and I recently stayed at this hotel and incurred a few minor issues at the beginning of our stay but the Manager, Amanda, was quick to correct these issues and even followed up to make sure we were satisfied and that our visit...More

Thank Shaniqua S
Response from Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 20 December 2015

Thank you Shaniqua S for allowing us the opportunity to make your stay exceptional. It was wonderful to have met you and we look forward to seeing you again soon. Have Happy Holidays, Amanda Melkis Management Team

Reviewed 19 December 2015 via mobile

Great experience! Everything was perfect down to the note left on the note pad wishing me a great stay. Staff was friendly and helpful. Room was large and comfortable and quiet even though the hotel was booked.

Thank Larry D
Response from Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 20 December 2015

We are happy to hear you enjoyed your stay with us Larry D. Thank you for choosing to stay with us and hopefully we may see you again in the new year. Have a great Holiday, Amanda Melkis Management Team

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$89 - US$224 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Lubbock
#3 Business Hotel in Lubbock
#5 Romantic Hotel in Lubbock
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$89 - US$224 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Lubbock
#3 Business Hotel in Lubbock
#5 Romantic Hotel in Lubbock
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (13)
Room & Suite (14)
Dining (2)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Carrissa B
7 May 2017|
AnswerShow all 5 answers
Response from Herb M | Reviewed this property |
yes, room 122 has one
0
Votes
Bonnie A
24 January 2017|
AnswerShow all 2 answers
Response from Christine R | Property representative |
Hello, we unfortunately can not allow pool parties since we are not a public poor for safety reasons.
0
Votes
Silversa090
6 March 2016|
Answer
Response from Cy2015 | Reviewed this property |
Not sure. Three floors at least. Call the front desk. Staff was excellent
0
Votes
Room Tips
"Run away..."
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"Rooms at one of the other Holiday Inn locations in Lubbock "NOT THIS ONE""
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"Nick will get you what you need!!!!"
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"Easy access to the 289 loop, close to places to eat, shopping and Water Rampage"
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