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Homewood Suites by Hilton Lubbock

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#11 of 63 Hotels in Lubbock
Certificate of Excellence
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Homewood Suites by Hilton Lubbock
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430 Reviews from our TripAdvisor Community

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Showing 430: English reviews
Lubbock, Texas
Reviewed 6 days ago NEW

The general manager of cues to me accused me of not paying for previous stays and I was informed that I had to be out her hotel at 10 AM and I had just arrived and the next morning there was a bunch of miss communication on misunderstanding and a lots of rudeness and unprofessional

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Helpful?
Thank leshaiw2016
LaceyStanley, General Manager at Homewood Suites by Hilton Lubbock, responded to this review

I apologize that you felt I was unprofessional, we try to handle these matters as private and professional as possible, in this case we were not able to honor your reservations due to issues with your previous stays. Again, I apologize that you did not enjoy your time in our hotel.

Reviewed 1 week ago

There is nothing we didn't like about this hotel. The location is perfect for just about anything. Rooms were very clean, housekeeping was pleasant and always greeted us with a hello and smile. Front desk was very pleasant and happy. The breakfast was nice and hot. We stayed in one of the 2 bedroom suites and there is lots of...

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Helpful?
Thank Nan S
LaceyStanley, General Manager at Homewood Suites by Hilton Lubbock, responded to this review

We are sooooooo happy you enjoyed your stay! Please come back to see us again soon!

Austin, TX
Reviewed 1 week ago

This hotel is in dire need of a renovation. The room smelled bad, the floor was dirty, the HVAC stunk when turned on, so I left it off. Because I arrived so late and had to leave so early, I was not able to find another accommodation, but I would have given the time. I had a reservation a couple...

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Helpful?
Thank AustinOrange
LaceyStanley, General Manager at Homewood Suites by Hilton Lubbock, responded to this review

I apologize that you didn't have a great experience while staying with us. Our goal is always to exceed your expectations and we fell short of that during your visit. This is not our standard and I would be happy to discuss this with you personally and see if there is anyway I could make this up to you. Please...

San Antonio, United States
Reviewed 1 week ago

Excellent and well maintained hotel, room was clean, good service, good breakfast prepared by a professional chef. Hotel was conveniently located. Amenities were excellent. I would gladly stay at this hotel again.

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Helpful?
Thank David C
LaceyStanley, General Manager at Homewood Suites by Hilton Lubbock, responded to this review

Thank you for staying with us! it's great to hear you enjoyed your visit and we hope to see you gain in the future!

Rio Rancho, New Mexico
Reviewed 2 weeks ago

This is my favorite place to stay I. Lubbock. The managers reception M-TH had cans of beer so there is a variety and the snacks/meals are always good. Rooms are large and I LOVE that Homewood has ceiling fans over the beds. Staff is always nice and breakfast is hot and there is always something good. I stay here whenever...

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Helpful?
Thank Travis D
LaceyStanley, General Manager at Homewood Suites by Hilton Lubbock, responded to this review

We are so glad you feel at home! WE LOVE having you stay with us and can't wait to see you on your next trip to Lubbock!

Big Spring, United States
Reviewed 2 weeks ago

Overall excellent experience. Rooms were nice, staff very friendly, location great. Just came in for a little Christmas shopping and good food. All were within five minutes of the hotel even in traffic.

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Helpful?
Thank Gail W
LaceyStanley, General Manager at Homewood Suites by Hilton Lubbock, responded to this review

We are so glad we could be part of your Christmas shopping trip to Lubbock! We hope to see you again! Have a great holiday!

Winter Park
Reviewed 2 weeks ago

Nice hotel but a little tricky to get to. Hotel staff is very nice. Unfortunately Homewood Suites have done away with the evening dinner and now its just a reception with a light snack which is too bad it used to be fantastic. If you stay here request a room away from the highway.

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Helpful?
Thank fdipace
LaceyStanley, General Manager at Homewood Suites by Hilton Lubbock, responded to this review

Thank you for choosing to stay with us! We hope you felt at home. We appreciate your feedback and I have spoken to the food and beverage team about making some adjustments that should make your next experience even more enjoyable. We look forward to seeing you in the future!

Amarillo, Texas
Reviewed 3 weeks ago

We were acknowledged as Hilton Honors members at the time of check in & the front desk staff was very accommodating & friendly. Housekeeping wasn't so good on the 1st morning. They skipped our suite instead of returning in 15 min....as we asked. Hopefully this will be addressed in the future.

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Helpful?
Thank JnJ_Haile
LaceyStanley, General Manager at Homewood Suites by Hilton Lubbock, responded to this review

Thank you for staying with us, we are glad you enjoyed your stay. We have addressed the housekeeping issue so it will not be a problem in the future. Thank you for choosing the Homewood suites by Hilton and look forward to seeing you the next time you are in the Lubbock area!

Dallas
Reviewed 4 weeks ago

Staff was great. Our room was clean and the hotel was quiet even though it was completely booked for the Texas Tech/UT weekend. The beds were comfy. Great breakfast. We will definitely stay here again

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Helpful?
Thank Mommavajda
LaceyStanley, General Manager at Homewood Suites by Hilton Lubbock, responded to this review

It was so great having your stay with us! We look forward to seeing you on your next trip to the Lubbock area!

Hobbs
Reviewed 4 weeks ago

We had a great stay at the Homewood Suites in Lubbock TX. Great rooms with plenty of room for the entire family. They used to have breakfast made to order but it was still a great breakfast. We have stayed here many times and have always been satisfied.

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Helpful?
Thank Donovan P
LaceyStanley, General Manager at Homewood Suites by Hilton Lubbock, responded to this review

Thank you for choosing to stay with us! We always want you to feel at home and are so glad you and your family enjoyed staying with us! Please come see us soon!

43 photos of this hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
Official Description (provided by the hotel)
Make yourself at home at Homewood Suites by Hilton Lubbock, our all-suite hotel in Lubbock, TX. Our 74 suite, extended stay Lubbock hotel is located near Texas Tech University, South Plains Mall, the Joyland Amusement Park and National Ranching Heritage Center, as well as many other great things to do. We provide the ideal mix of home comfort and hotel style, within a vibrant region of local restaurants and entertainment areas. Enjoy a hot full breakfast each morning, or prepare your own meals in the fully equipped kitchen with granite countertops, a stovetop and microwave. Relax in front of the premium cable television or catch up with work at the full-sized desk with high-speed internet access. ... more   less 

Additional Information about Homewood Suites by Hilton Lubbock

Address: 5320 W Loop 289, Lubbock, TX 79424-1142
Region: United States > Texas > Lubbock
Price Range: RM541 - RM891 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Lubbock 3*
Number of rooms: 74
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Lubbock Hotel Lubbock
Hilton Lubbock
Homewood Lubbock
Homewood Suites Lubbock
Lubbock Homewood Suites
Lubbock Hilton
Hotel Style:
#4 Family Hotel in Lubbock
#6 Business Hotel in Lubbock
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites by Hilton Lubbock staff and other travellers.
2 questions
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Questions? Get answers from Homewood Suites by Hilton Lubbock staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hilton Honors members get free wifi!”
 of 5 bubbles vaughnak, 22 Jun 2016 | Read review
“I have stayed here twice and both times my room was perfect!”
 of 5 bubbles TravellinTex1, 24 Apr 2016 | Read review
“I recommend the two room suite if you are traveling with family. We had our own rooms & the kitchen is an asset when you are with kids.”
 of 5 bubbles tracyc367, 9 Apr 2016 | Read review
“plan to dine in at least one evening.”
 of 5 bubbles G1627FJdavidr, 12 Aug 2015 | Read review
“Stay somewhere they care about the guest more!”
  • More bugs in the bathroom
  • My room from outside, unable to clse drapes if you want a/c, turn off a/c and you can close
  • Inside view of the a/c... drapes closed as far as they can with on
  • view of the
  • More bugs on the bed
  • No question where the bugs are coming from
  • My bed, from outside if you choose a/c, this is as far as you can close!
  • The living room sitting area, with a/c on, as far as the drapes can close
 of 5 bubbles 336lesr, 14 Jul 2015 | Read review
5 of 5
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