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Embassy Suites by Hilton Lubbock

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Embassy Suites by Hilton Lubbock
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920 Reviews from our TripAdvisor Community

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Showing 917: English reviews
Fort Worth, Texas
Reviewed yesterday NEW

Breakfast was great, room was clean, we just couldn't get the room to get cool enough. That and the parking was lack luster. We didn't feel comfortable parking in the bank parking lot where there were multiple towing warnings so the other option was to park in the back of the building where there is a street right next to...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank peterlX3301HO
Louisiana
HOTEL’S FAVOURITE REVIEW
Reviewed 8 October 2016

Customer service is none like I've ever experienced. They greet you when you come in and out. They remembered my name as well. The free breakfast and cook-to-order omelets are delicious. The indoor pool is very nice. I like the "nature" feel of the hotel with all the greenery. The rooms are very comfortable. If you need anything, don't hesitate...

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Helpful?
Thank Traveler_tired
About Hotel's Favourite Review
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

I would like to first thank you for taking the time to fill out a brief survey at the end of your stay and review our property. I am so glad that you enjoyed your time with us and were able to experience our incredible customer service! Each staff member makes it their mission to make all of our valued...

Lubbock, Texas
Reviewed 3 days ago NEW

We stayed at this location for our honeymoon 30years ago. We decided this would be an awesome place to celebrate 30years of marriage. The hotel was updated and unfortunately they pulled all the Saltillo tile out of the hotel and replaced with non descript carpet which killed the uniqueness of this hotel. They have an amazing pond and all the...

Review collected in partnership with Embassy Suites Hotels
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Thank charlesaW9288RG
FT worth
Reviewed 6 days ago NEW

The hotel was outdated compared to other Embassy suites I've visited. The smoking area for the employees is too close to the entrances and the employees tend to gather there quite often. Made us feel very uncomfortable leaving and coming. The doors were propped which I believe is unsatisfactory.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Lorrie7004
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

I apologize that you felt uncomfortable coming and going from the property near the break area. We have addressed this issue and hope that the next time you are in the area you will stay with us again and we can ensure a relaxing and enjoyeable stay!

San Antonio, United States
Reviewed 6 days ago NEW

Great hotel staff, very relaxing and comfortable. Rooms were spacious, in a very convenient location. Lots of choices for complimentary breakfast. Recommend to anyone staying in Lubbock. Made a business week feel like a vacation week!

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Helpful?
Thank taniaf646
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

We are so glad that you were able to make yourself at home and relax during your most recent business trip! We hope to see you again in the near future.

Austin
Reviewed 2 weeks ago

Great staff, really enjoyed my stay. Love the patio they have outside. Great place to stay if you're in town for business. I could hear the people above me walking around, but overall I had a great stay.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 605raquelw
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you so much for taking the time to review our property at the end of your stay! We are so glad to hear that you enjoyed your stay with us and look forward to seeing you the next time that you are in the area!

Reviewed 2 weeks ago

This was an excellent facility. Clean rooms and well equipped. The staff were friendly and helpful. The breakfast and evening gatherings were great. I will definitely look for an Embassy Suites on my future travels.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Ken S
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

We are so happy to hear that you enjoyed your stay with us! Thank you for your positive comments and we look forward to seeing you again in the near future!

Lubbock, United States
Reviewed 2 weeks ago

Prompt check in. Nice room. Would stay again. Good staff. I requested hot chocolate, and while they did not have any, they sent up hot tea and hot water. Good location and great service upon check in.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank D1451WVmichelleh
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for reviewing our property at the end of your stay with us. We are glad that you enjoyed your stay! I apologize that we did not have any hot chocolate for you to enjoy, but I am happy to hear that our staff attempted to make you comfortable!

Denison, Texas
Reviewed 2 weeks ago

This hotel exceeded our expectations. The staff, room comfort, food served, and cleanliness were all excellent. The location is minutes from shopping, entertainment and Texas Tech. We will be back to this Lubbock hotel!

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Helpful?
Thank Kay B
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

So glad to hear that you enjoyed your stay with us! We look forward to seeing you again the next time that you are in the area!

Amarillo, Texas
Reviewed 3 weeks ago

We stayed at the Embassy Suites in Lubbock Texas. It's very nice inside. Evening reception with food and drinks, suites are nice and big. Rooms are clean. Staff is very nice and attentive. Breakfast was not supposed to start till 7am but we had to leave at 7am for a volleyball tournament as did many other families so they brought...

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Helpful?
Thank kristinasA9746AV
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

I am so glad to hear that you enjoyed your stay with us and that we were able to get you and the players a good breakfast before your day of competing and cheering! We hope to see you back the next time that you are in the area for pleasure or for your next tournament!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Embassy Suites Lubbock hotel, the only all-suite hotel located in Northwest Texas. Truly a landmark of its own, this Lubbock, Texas, hotel boasts an unforgettable lobby featuring a Tuscan-style open-air atrium with lush tropical plants, a striking koi pond, and calming waterfalls, planned with your sensory experience in mind. This premier hotel is nestled among the excitement of the South Plains Mall and minutes from Lubbock's medical centers, Texas Tech University, and the City of Lubbock Convention Center. This modern hotel boasts 156 stylish suites, designed in an inviting and contemporary decor reminiscent of the comforts of home. Enjoy thoughtful amenities such as two 32-inch televisions and complimentary internet. Wake up to a complimentary cooked-to-order breakfast, and settle in for the night with the complimentary Evening Reception. Guests enjoy an inviting indoor pool and modern fitness center. ... more   less 

Additional Information about Embassy Suites by Hilton Lubbock

Address: 5215 South Loop 289, Lubbock, TX 79424
Region: United States > Texas > Lubbock
Price Range: RM637 - RM1,350 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Lubbock 3.5*
Number of rooms: 156
Reservation Options:
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Also Known As:
Embassy Suites Lubbock Hotel Lubbock
Lubbock Embassy Suites
Hotel Style:
#1 Romantic Hotel in Lubbock
#4 Business Hotel in Lubbock
#5 Family Hotel in Lubbock
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Lubbock staff and other travellers.
3 questions
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Questions? Get answers from Embassy Suites by Hilton Lubbock staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Becareful. The hotel's proximity to the highway, some rooms experience road noise.”
 of 5 bubbles dablab, 29 Dec 2016 | Read review
“Next to the Bar court area!!!”
 of 5 bubbles mes0r, 5 Oct 2016 | Read review
“We stayed in Room 246 and there were kids running around and you are in front of the bar area but after 11pm it is quiet”
 of 5 bubbles elizabetha108, 27 Sep 2016 | Read review
“I would avoid rooms on the highway side. 2nd and 3rd floor have balconies. No rooms have good views.”
 of 5 bubbles zjxtinpusher, 16 Aug 2016 | Read review
“Quietest rooms will be a high floor not on the highway side of the building.”
 of 5 bubbles FamilytravelTX, 6 Aug 2016 | Read review
5 of 5