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Embassy Suites by Hilton Lubbock

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Embassy Suites by Hilton Lubbock
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942 Reviews from our TripAdvisor Community

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Showing 939: English reviews
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Carlsbad, New Mexico
Reviewed yesterday NEW

Staff allowed an early check in and everything was very nice. Great place to stay. We came up to Lubbock for spring break. The location is close to the mall and just a good place to get anywhere in Lubbock due to the loop access.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank juanhblanco
Louisiana
HOTEL’S FAVOURITE REVIEW
Reviewed 8 October 2016

Customer service is none like I've ever experienced. They greet you when you come in and out. They remembered my name as well. The free breakfast and cook-to-order omelets are delicious. The indoor pool is very nice. I like the "nature" feel of the hotel with all the greenery. The rooms are very comfortable. If you need anything, don't hesitate...

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Helpful?
Thank Traveler_tired
About Hotel's Favourite Review
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

I would like to first thank you for taking the time to fill out a brief survey at the end of your stay and review our property. I am so glad that you enjoyed your time with us and were able to experience our incredible customer service! Each staff member makes it their mission to make all of our valued...

Lubbock, Texas
Reviewed 2 days ago NEW

It was our wedding night and really did not want to interact with anyone just want to be with my new wife and love on her. Hope we did not wake anyone playing in bed. Bed was very comfortable and great place make love to her. She enjoyed it all.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank williamgS9519HT
Las Cruces, New Mexico
Reviewed 3 days ago NEW

King Suite- Our stay here was a very good one! Staff was polite and helpful. Rooms were clean. Complimentary breakfast was very nice. Very comfortable bed. The overall hotel is beautiful and relaxing.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank MIBoone
San Diego, California
Reviewed 3 days ago NEW

Great hotel, great customer service, great staff, awesome breakfast, extremely nice rooms. Very upscale, well maintained hotel. Simple check - in and easy check - out. Conviently located on Southwest end of the 289 loop. Easy access to all our destinations throughout Lubbock and surrounding areas.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank kbo2017
Fort Worth, Texas
Reviewed 5 days ago NEW

The hotel was clean and well cared for and smelled clean too. The staff were helpful and friendly. The breakfast is nice and truly made to order so don't be afraid to go ask for what you want. The plants through the hotel are lush and beautiful and HUGE!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Michell E
Fergus Falls, Minnesota
Reviewed 1 week ago via mobile

This was home for about a week since I'm a bus driver for a team participating in the Women's NJCAA Basketball Tournament. I never passed an employee that didn't smile and acknowledge me. Front desk personnel were well fitted for their positions. All very helpful. The 2 room suite was beautiful. Huge screen tv in the living area and smaller...

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Helpful?
Thank Lee G
Georgetown, Texas
Reviewed 1 week ago

Bad timing but we arrived to a hotel that had been booked by some sort of kids sports team. The kids were overrunning the place, with an emphasis on RUNNING. All over the hotel. There was an evening social with beer and pretzels/salad/veggies. The parents weren't keeping an eye on the kids but were indulging in the beer and the...

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Helpful?
Thank JanPoopatine
Morgan's Point Resort, Texas
Reviewed 1 week ago

Found an app site that was able to make me a reservation for less money than Hilton honors. Disappointed I had to go outside of Hilton honors. The say was great and we enjoyed our time in Lubbock with old friends.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank V250SAjohnl
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for reviewing our property at the end of your stay. We are so glad that you enjoyed your time with us and sounds like you got your stay at a great rate too!

Rusk, Texas
Reviewed 1 week ago

My Canon T3 camera, bag and all accessories were STOLEN by housekeeping and no one has done anything about it. $1500 worth of electronics and irreplaceable pictures. I have spoken with a supervisor and the police - IF they find out who took the camera, they will handle it further. If not, it is just my loss. What a JOKE!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank staceyg122

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Embassy Suites Lubbock hotel, the only all-suite hotel located in Northwest Texas. Truly a landmark of its own, this Lubbock, Texas, hotel boasts an unforgettable lobby featuring a Tuscan-style open-air atrium with lush tropical plants, a striking koi pond, and calming waterfalls, planned with your sensory experience in mind. This premier hotel is nestled among the excitement of the South Plains Mall and minutes from Lubbock's medical centers, Texas Tech University, and the City of Lubbock Convention Center. This modern hotel boasts 156 stylish suites, designed in an inviting and contemporary decor reminiscent of the comforts of home. Enjoy thoughtful amenities such as two 32-inch televisions and complimentary internet. Wake up to a complimentary cooked-to-order breakfast, and settle in for the night with the complimentary Evening Reception. Guests enjoy an inviting indoor pool and modern fitness center. ... more   less 

Additional Information about Embassy Suites by Hilton Lubbock

Address: 5215 South Loop 289, Lubbock, TX 79424
Region: United States > Texas > Lubbock
Price Range: RM651 - RM1,581 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Lubbock 3.5*
Number of rooms: 156
Reservation Options:
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Also Known As:
Embassy Suites Lubbock Hotel Lubbock
Lubbock Embassy Suites
Hotel Style:
#1 Romantic Hotel in Lubbock
#4 Business Hotel in Lubbock
#5 Family Hotel in Lubbock
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Lubbock staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Lubbock staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Becareful. The hotel's proximity to the highway, some rooms experience road noise.”
 of 5 bubbles dablab, 29 Dec 2016 | Read review
“Next to the Bar court area!!!”
 of 5 bubbles mes0r, 5 Oct 2016 | Read review
“We stayed in Room 246 and there were kids running around and you are in front of the bar area but after 11pm it is quiet”
 of 5 bubbles elizabetha108, 27 Sep 2016 | Read review
“I would avoid rooms on the highway side. 2nd and 3rd floor have balconies. No rooms have good views.”
 of 5 bubbles zjxtinpusher, 16 Aug 2016 | Read review
“Quietest rooms will be a high floor not on the highway side of the building.”
 of 5 bubbles FamilytravelTX, 6 Aug 2016 | Read review
5 of 5