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I would prefer never to stay here again. Floor appeared as though has not been vacuumed. Hair on toilet. Used bar of soap on soap holder in bathtub. No pillows on bed. Took a good bit of time to get pillows because there was only...More
Another couple of doctor visits, another night in Lubbock, this time at the Clarion.
This hotel was very nice. My first room smelled like smoke (they DO allow smoking on the premises) but they changed rooms with no problem. The room was comfy (king size...More
Thank William V
Response from DRockholt, Manager at Clarion HotelResponded 13 April 2017
Thank you so much for your kind words regarding your stay with us. I am delighted that you enjoyed our breakfast and comfy rooms and we look forward to your next visit.
We stayed here two nights. The second day there, we left that morning and returned at 3:00pm to find that the towels had been taken, but not replaced. I tried to call the front desk, but the phone did not work. I couldn't call the...More
Dirty. Unprofessional staff. Most rooms do not have exterior windows. Dark with poor lighting. . A/C didn't work. TV remote had dead battery. Even at $75/night it was overpriced. I can't think of a single positive thing to say.
Hotel can’t provide enough towels for everyone. And staff made light of it and really doesn’t care.
I usually don’t complain about a Hotel as all I need is a clean place to sleep and take a shower. But taking a shower is really difficult...More
US$69 - US$92 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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Response from edgars20132015 | Reviewed this property |
I have no idea why I received your post as I was an unhappy guest in July. Be assured I am not with the hotel. We had a family reunion there and will not be having another at this particular hotel. We had numerous... More
I have no idea why I received your post as I was an unhappy guest in July. Be assured I am not with the hotel. We had a family reunion there and will not be having another at this particular hotel. We had numerous complaints from AC's that wouldn't cool the rooms, the attitude of the breakfast staff, one room flooded due to the AC and family had to move to another. It was not up to the standards of the Choice hotels. We now stay when in Lubbock at the Comfort Suites on Marsha Sharp Freeway and really enjoy it. Quiet, new, friendly, and clean. This Clarion is an older facility and was in need of numerous improvements. Towels were not a problem for us but many other things were. We had ten rooms and no one was particularly happy with their room. This was not our first stay at this hotel.
I assume that since had a question and I had reviewed the hotel is why I received your post.