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Clarion Hotel

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Clarion Hotel
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219 Reviews from our TripAdvisor Community

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Showing 219: English reviews
Reviewed 28 October 2016 via mobile

They've done some great upgrades to this hotel. It was clean, comfortable, and everyone was super friendly. The rooms were big and roomy and had a refrigerator and microwave that was very useful. We loved the openness of the atrium and the rooms were super quiet. Great stay!

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Helpful?
Thank Kim G
DRockholt, General Manager at Clarion Hotel, responded to this review

Thank you so much for your kind words about our hotel. We are delighted that you enjoyed your stay and hope to see you again if you find yourself in the Lubbock area.

Spring, Texas
Reviewed 27 October 2016

I have to say, I didn't know about what I might find. Most rooms in town were sold out and had been going for double and triple their normal rate, due to it being a Tech football weekend. I found this place online and the price was pretty reasonable, comparatively, so I figured I would take my chances. What a...

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Helpful?
Thank FlyFishFreak
DRockholt, General Manager at Clarion Hotel, responded to this review

Thank you so much for your comments about our hotel. We are delighted that you enjoyed your stay with us and I will be sure to pass your kind words on to the staff. Please consider staying with us again if you find yourself in Lubbock.

Weatherford, Texas
Reviewed 26 October 2016 via mobile

I hate to leave bad reviews but these people don't even try to accommodate. I lost my phone charger there and all of a sudden NO ONE day or night has a "key" to the lost and found. But what's worse is the flippant and non caring response from the staff. The next morning housekeeping was banging on my door...

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Helpful?
Thank atomicfiddle
DRockholt, General Manager at Clarion Hotel, responded to this review

I do apologize for the problems you encountered during your stay. It is definitely not the intention of our employees to make you feel rushed or unwelcome. The housekeeping supervisor is the only person that carries a key to lost and found for obvious reasons and she is not here in the evenings. I'm sorry that you left your phone...

Dumas, Texas
Reviewed 15 October 2016

Review collected in partnership with Amoma.com
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Helpful?
Thank S1538RKjamess
DRockholt, Guest Relations Manager at Clarion Hotel, responded to this review

Houston, Texas
Reviewed 11 October 2016

The hotel was in a great location. Daniel in the front desk was very helpful and had great customer services skills. the hotel is a little old, but other than that my stay was great. will for sure come back when I'm in Lubbock.

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Helpful?
Thank b0ssa13
DRockholt, Guest Relations Manager at Clarion Hotel, responded to this review

Thank you for taking the time to comment on our property. We are so happy that you enjoyed your stay and look forward to your next visit to Lubbock.

Reviewed 4 October 2016 via mobile

Walked in and was relieved to be helped immediately. The clerk Daniel was very helpful and full of local information to help my stay. Upon checkout i forgot few items in room and with assistance from manager all items were waiting for me to pickup upon arrival

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Helpful?
Thank Linzimoore1
DRockholt, Guest Relations Manager at Clarion Hotel, responded to this review

Thank you for taking the time to review our property. We are very happy that we met your expectations. We strive for friendly guest service agents and have a very honest team here. I am glad that we had your items waiting on you when you came back for them. We look forward to your next stay.

Reviewed 2 October 2016 via mobile

We booked months ago and saw some negative reviews since committing. We found everything was clean and suited our needs. The building was older but maintained, the breakfast was fully stocked and food quality, and the room very spacious and comfortable. For a hotel under $100/ night this hotel exceeded what we expected for the price.

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Helpful?
Thank Marie P
DRockholt, Guest Relations Manager at Clarion Hotel, responded to this review

Thank you for taking the time to write a review about our property. We appreciate your kind words and are very happy that you enjoyed your stay. We look forward to seeing you again!

oklahoma city, United States
Reviewed 29 September 2016

The room AC kept us up most of the night, my auto was broken into under the entrance door with enough light it was like daylight. Asked to see the security tapes, no Outside cameras according to 4 employees. Called the director of ops 4 times no returned call. finally talked to manager only to be hung up on. Talked...

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Helpful?
Thank Tom D
DRockholt, Director of Ops at Clarion Hotel, responded to this review

Thank you for your comments regarding your stay at our hotel. I'm sorry that you found your stay less than enjoyable. I am the Director of Operations and I haven't received a call from you. I apologize that your automobile was vandalized. I can assure you that it was not our staff. We do have security that makes rounds every...

Reviewed 15 September 2016 via mobile

1st time at this hotel out of all my choices I regret choosing this one. Daniel at the front desk was HORRIBLE ... Automatically made me not want to give this hotel my business.. Very old hotel AC was loud..only thing that kept us their was kayci at the front desk her Customer service was Great!! Sadly would Never return.Not...

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Helpful?
Thank alexxzus03
DRockholt, Guest Relations Manager at Clarion Hotel, responded to this review

Thank you for your comments on the Clarion Hotel in Lubbock. I regret that you did not enjoy your stay. Daniel is one of our front desk agents that normally get commended on his customer service. I apologize that your perception of him was not as such.

Chillicothe, Texas
Reviewed 5 September 2016

We snagged a last minute reservation at this hotel. At first, we were in a second story room with no elevator. One of our party has difficulty with stairs and they were more than happy to put us in a different room...which was huge! Very clean and comfy beds...what more could one want!

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Helpful?
Thank Lucrown
DRockholt, Guest Relations Manager at Clarion Hotel, responded to this review

Thank you so much for taking the time to provide feedback from your visit with us. We are delighted that you enjoyed your stay and look forward to your return!

16 photos of this hotel

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Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Clarion Hotel

Address: 3201 South Loop 289, Lubbock, TX 79423 (Formerly Holiday Inn Lubbock Park Plaza)
Region: United States > Texas > Lubbock
Price Range: RM312 - RM566 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Clarion Hotel 3*
Number of rooms: 203
Reservation Options:
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Also Known As:
Holiday Inn Lubbock Park Plaza Hotel Lubbock
Park Plaza Lubbock
Lubbock Park Plaza
Lubbock Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Clarion Hotel staff and other travellers.
3 questions
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over a year ago
colorado
Katy, Texas
5 months ago

See all questions (3)

Questions? Get answers from Clarion Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms 150-164 all have parking available right next to your room.”
 of 5 bubbles davidcE1778FO, 18 Dec 2016 | Read review
“Inside room was nice for a view of the indoor pool and fountains.”
 of 5 bubbles FlyFishFreak, 27 Oct 2016 | Read review
“Go somewhere else”
 of 5 bubbles tomdM5118YV, 29 Sep 2016 | Read review
“The inside rooms facing the pool and atrium have a large window to enjoy the view.”
 of 5 bubbles B5098HHpatricias, 7 Jun 2016 | Read review
“Ask for an interior room as they will open into the main pool area.”
 of 5 bubbles DGLG84, 30 May 2016 | Read review
5 of 5