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Comfort Suites Marshall

Certificate of Excellence
21/06/2017 22/06/2017
1 room 2 adults 0 children
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137 Reviews from our TripAdvisor Community

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Showing 137: English reviews
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Kentucky
Reviewed 2 weeks ago

I rarely give poor reviews but i was disturbed by what happened with credit card charges from this hotel. I made a reservation to stay at this property a couple of hours before checking in. We were on the road, so I made the reservation from my mobile phone. We checked in, things were fine, there was no mention of...

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Helpful?
Thank Kelly M
Roxana S, General Manager at Comfort Suites Marshall, responded to this review

Thank you for taking the time to review Comfort Suites Marshall. Our guest's comments are very important to us and we value each one of them. I am very sorry to hear of your experience with a No Show charge due to a mistake in your booking date. With so many electronic ways of booking it is very important to...

Plano, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

Could not ask for more, Secure, Very Clean, Bed and Pillows were Comfortable (slept like a baby) Quiet and relaxing. Took advantage of the Hot Tub. The staff was welcoming and friendly, the Facility was clean and well organized, Parking is great, and the Breakfast was above others that we have had in our travels. Hot items as well as...

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Helpful?
Thank jim m
About Hotel's Favourite Review
Roxana S, General Manager at Comfort Suites Marshall, responded to this review

So glad you slept like a baby! Thank you for taking time to comment regarding our staff and hotel accommodations. It truly is our pleasure serving you and nothing makes our day better than to know you had an excellent experience. Hope to see you again soon. Best regards, Roxana

Reviewed 3 weeks ago via mobile

We stayed here for two nights on a college visit to ETBU. Our room was spacious and clean, and every staff member we talked to were friendly and courteous. (I forgot toiletries but was able to go down to the front desk and received several complimentary items!) And I couldn't get over how truly homey and comfortable the hotel felt,...

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Helpful?
Thank Hope M
Roxana S, General Manager at Comfort Suites Marshall, responded to this review

Thank you for taking the time to share about your recent experience at Comfort Suites Marshall. It is always our pleasure serving you and nothing makes us happier that to know that you had a great experience. We look forward to the opportunity of making your next stay even better. Best regards, Roxana

Reviewed 17 March 2017 via mobile

Usually look for this hotel chain when we travel. Only been disappointed as couple of times. This hotel feels new, clean and well appointed. Personal safety is so important when traveling, this hotel and parking lot seem very secure.

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Helpful?
Thank rick c
Roxana S, General Manager at Comfort Suites Marshall, responded to this review

Thank you for your kind comments regarding your recent stay at Comfort Suites Marshall. Our guest safety and satisfaction is very important to us and we are very happy to know that you felt satisfied and secure. We look forward to serving you again soon. Best regards, Roxana

Jefferson City, Missouri
Reviewed 21 February 2017

Rooms were clean and bed was comfortable. The complimentary breakfast had a good variety of food. Front desk staff was very friendly and provided great customer service. Convenient location with numerous restaurants nearby.

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Helpful?
Thank jan9999300
Roxana S, General Manager at Comfort Suites Marshall, responded to this review

Proving great customer service is always our goal so we are very happy to know that we accomplished our goal. And that we made your weekend trip comfortable. Your comments made our day. Hope to see you again soon. Roxana S.

West Memphis, Arkansas, United States
Reviewed 15 February 2017

Our room was VERY comfortable. The personnel who checked us in was very helpful to answer questions. The breakfast was also good. The lady who worked in the breakfast area was a hard worker: she kept food presentable, hot, and in order. It was one night, but we're glad we chose THIS motel.

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Helpful?
Thank Richard R
Roxana S, General Manager at Comfort Suites Marshall, responded to this review

Thank you for your kind comments regarding our breakfast attendant. I have shared your comments with her and she joins me in thanking you. It has been our pleasure serving you. Best regards, Roxana S.

Whitby, Canada
Reviewed 9 February 2017

My husband and I stayed there last week on our way through town. It is next door to a Japanese/Sushi restaurant. The room was large, clean and comfortable. We would definitely stay there again. Breakfast was the usual 'continental' breakfast offered. We were amused at the waffle iron in the shape of the state of Texas.

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Helpful?
Thank rowdygirl
Roxana S, General Manager at Comfort Suites Marshall, responded to this review

Thank you for choosing Comfort Suites Marshall as you traveled through town. We are happy to know that you found our suites to be clean and comfortable. And hope you enjoyed our Texas shaped waffles along with our hot breakfast. We look forward to serving you again. Best regards, Roxana S.

Reviewed 6 February 2017 via mobile

Our room was very spacious, beds and pillows were very comfortable. It was clean and very modern. Front desk was very nice and helpful. We drove to Jefferson for the day and had a wonderful visit. Easy access from I 20. Has several restaraunts close by, a couple within walking distance. Highly recommend this hotel.

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Helpful?
Thank Sherry H
Roxana S, General Manager at Comfort Suites Marshall, responded to this review

Happy Belated Birthday! Thank you for choosing Comfort Suites Marshall to celebrate such a special occasion. And for taking the time to review us. It is great to know that you had a wonderful visit in Jefferson. We look forward to seeing you again soon. Best regards, Roxana S.

Lexington, MO
Reviewed 14 January 2017 via mobile

Front desk clerk was very nice. Quick check in. Large, clean, comfortable room. Cool pool area with rock waterfall. Too bad it was closed. Hot tub is in an enclosed room all by itself. Bed was comfortable, but not perfect. I would recommend this hotel and would stay here again.

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Helpful?
Thank StudioMom
Roxana S, General Manager at Comfort Suites Marshall, responded to this review

Thank you for your kind comments. I am sorry you did not get to enjoy our seasonal pool which is open from Memorial Day to Labor Day. Hopefully you enjoyed the hot tub. It means so much to know that you would recommend Comfort Suites Marshall and we look forward to seeing you again in the future. Best regards, Roxana

Houston, Texas
Reviewed 12 January 2017

During recent trip we chose to book a rom at this Comfort Inn and it proved to be a good decision. The rooms were large & clean with adjoining sitting area which we enjoyed after a long day of driving. The hot breakfast was good but not as good as we have had at other Comfort Inns. Service was good...

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Helpful?
Thank jhollingsworth11
Roxana S, General Manager at Comfort Suites Marshall, responded to this review

Thank you for choosing Comfort Suites Marshall and for taking time to provide us with your feedback. We are glad you had a pleasant stay and we will strive to make the breakfast experience even better for you in the future. Best regards, Roxana S.

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21/06/2017 22/06/2017
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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
  • Free Parking
  • Dry Cleaning

Additional Information about Comfort Suites Marshall

Address: 5204 E End Blvd S, US Hwy 59 & I-20, Marshall, TX 75672-8368
Region: United States > Texas > Marshall
Price Range: RM382 - RM533 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Marshall 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Comfort Suites Marshall Hotel Marshall
Marshall Comfort Suites
Hotel Style:
#2 Business Hotel in Marshall
#3 Family Hotel in Marshall
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Questions & Answers

Questions? Get answers from Comfort Suites Marshall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the second floor and had no issues at all.”
M1895CKjimm, 25 Apr 2017 | Read review
“Room 125 has a hot tub and also a roll in shower, but no shower chair.”
Pary74, 26 Oct 2016 | Read review
“no preference”
emilyaJ5723QH, 31 Aug 2016 | Read review
“We asked for a room away from the elevator because of noise. We had a large corner suite on the third floor.”
Laurie58574, 4 Aug 2016 | Read review
“Always smart to call for availability. BIG TRUCK Parking available. GREAT HOT TUB!!!”
cliffsiler, 25 Jul 2016 | Read review
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*Disclaimer
Prices are for 1 room, 2 adults
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