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BEST WESTERN Rose Garden Inn & Suites

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BEST WESTERN Rose Garden Inn & Suites
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299 Reviews from our TripAdvisor Community

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Showing 113: English reviews
Reviewed 2 weeks ago via mobile

Got here from Mexico yesterday and reminds me there are still excellent but still affordable accommodations on an excellent location at McAllen. Texas. Everything works and fine. Clean and Tidy. Shopping centers close, restaurants and the likes. Thumbs up!

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Helpful?
Thank Jurisarc
Best W, Manager at BEST WESTERN Rose Garden Inn & Suites, responded to this review

Thank you for your stay we value your feedback and comments. It is always gratifying to know that our performance was effective. We appreciated, and hope you will stay with us at the Best Western Rose Garden Inn and Suites the next time you are in McAllen, Tx. We look forward for your visit. Sincerely, Alejandra Front Desk Manager

Lacey, Washington
Reviewed 3 weeks ago

This was a great Best Western. We were upgraded to a suite because of our member status. It was a very nice room with three separate rooms. The only downside is that it was right next to the lounge with had very loud music until 2:00 am. No sleep! Other than that, the staff was wonderful, accommodations were great and...

Review collected in partnership with Best Western
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Helpful?
Thank happycamper20032015
Best W, Manager at BEST WESTERN Rose Garden Inn & Suites, responded to this review

Thank You for taking your time to tell us about your satisfaction at our hotel. Gladly next time you arrive to McAllen, TX and stay with us at Best Western Rose Garden Inn & Suites we will help you in making sure you get a room away from the lounge, our apologize for the loud music. Sincerely, Alejandra Front Desk...

Austin, Texas
Reviewed 4 weeks ago via mobile

We used this hotel a couple of times, specially like the breakfast and the fact that some rooms are split and parents can have privacy. Our complaint lately is that on our last booking the carpet had a wet moldy odor and we forgot our toothpaste. Thinking that we would be provided with a courtesy "forgotten items" toothpaste, I made...

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Helpful?
Thank pecosa43
Best W, Manager at BEST WESTERN Rose Garden Inn & Suites, responded to this review

Thank you about notifying us about the charge of the $2.00 for the toothpaste our apologizes , we do offer amenities for our guest the toothpaste is one of them, we will go ahead and let our team know about this. We look forward for your next stay, we appreciate your feedback.

Reviewed 2 November 2016

The service was not well, as we arrived for check in the front desk clerk Alejandra was a little rude would respond with attitude. This clerk was on her personal phone as we arrived by the way. The bed had some rodents on it and the restroom was not too clean. There was a lot of noise and we were...

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Helpful?
Thank Jessica M
Best W, Manager at BEST WESTERN Rose Garden Inn & Suites, responded to this review

Thank you for your comments concerning your stay at our hotel. I am disappointed we failed to give you the fine service and consideration we strive for with all our guests. My staff and myself will take steps to ensure that the problems you experienced do not happen again. We hope you will stay with us at the Best Western...

Reviewed 27 September 2016

Previously I have stayed here and had no problems. Unfortunately I could not say the same for this trip. After check in and the hubby I were getting settled in and I was about to undress and get comfortable two people walked into our room. The error was the service desk made them the same key for our room. Thankful...

Review collected in partnership with Best Western
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Helpful?
Thank Gilda M
Best W, Manager at BEST WESTERN Rose Garden Inn & Suites, responded to this review

Thank you for letting us know about the incident you experienced at our hotel. We will be taking action on this situation so that in the future we don't make the same mistake. We appreciate you for taking your time in letting us know. We hope you continue staying with us, we will make sure that we meet all your...

Reviewed 19 September 2016

The staff is nice and works very good. The rooms are very nice and clean, they are very accesible, you can park near your room. But the wi-fi could have been better and the breakfast definitely needs improvement, it was not good. Overall it was a good visit.

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Helpful?
Thank Natalia S
Best W, Manager at BEST WESTERN Rose Garden Inn & Suites, responded to this review

Thank you for your complimentary letter. I am passing on your comments knowing that it will take and effect on our staff. We have recently worked on our internet, making it better for guests. We hope too see you soon at our hotel, We look forward for your return.

Reviewed 1 August 2016 via mobile

Hotel was ok... nothing bad to report. room was clean. we were allowed to check in around 1130am, which was a plus. nice area lots of shopping. not more than 10 mind from anything... would stay again.

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Thank Keith L
Best W, Manager at BEST WESTERN Rose Garden Inn & Suites, responded to this review

Thank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent stay at our Hotel. We look forward for your next stay, and gladly to meet your expectations as well.

Reviewed 31 July 2016 via mobile

We were in town for the TAAF Games of Texas. This was our first visit to McAllen. This hotel was great! Our kids LOVED the pool! The breakfast was very good. I really liked that I didn't have to stand and wait to make my own waffles/pancakes! They were already made:-) The front desk staff was very helpful and friendly....

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Helpful?
Thank SWT1999
Best W, Manager at BEST WESTERN Rose Garden Inn & Suites, responded to this review

Thank You so much for such a complimentary letter , it is always gratifying to know that our performance was effective. Our staff is trained into giving the best experience to our guests. We look forward to seeing you and your family once again in our Hotel. Good Luck to your daughter in her Track competitions.

Austin, United States
Reviewed 9 May 2016

This Best Western is a great value and a super hotel to stay at. I always stay here when I'm in the RGV. Location, quality of service and quality of the hotel is great. Grounds are well maintained and has 24 hr security.

Review collected in partnership with Best Western
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1Thank Rick A
Best W, Manager at BEST WESTERN Rose Garden Inn & Suites, responded to this review

We are happy that our rates and our accommodations meet your expectations. Thank You for choosing our Hotel as your preference. We look forward for your next visit, and gladly to assist you.

Houston, Texas
Reviewed 1 May 2016 via mobile

Great Stay- we stayed here as a kid, over 20 years ago....this weekend I stayed in suite 212 and had no issues. The place was quiet, clean rooms, and friendly people greeting you. I would definitely stay here again for the price and location!!!!! The did you upgrades since I last stayed here for the better. Can't go wrong.

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Helpful?
Thank Mike G
Best W, Manager at BEST WESTERN Rose Garden Inn & Suites, responded to this review

Its exciting to see our guests come back, hope you can visit us again. Thank you for letting us know about your experience and we are happy that we met all your expectations. We are pleased that you liked our upgrade. We hope to see you here soon again.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about BEST WESTERN Rose Garden Inn & Suites

Address: 300 E Expressway 83, McAllen, TX 78503-1608
Region: United States > Texas > McAllen
Price Range: RM335 - RM420 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Rose Garden Inn & Suites 2.5*
Number of rooms: 92
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Also Known As:
Best Western Rose Garden Inn And Suites
Best Western Rose Garden Hotel Mcallen
Best Western Mcallen
Mcallen Best Western
Hotel Style:
#2 Family Hotel in McAllen
#3 Best Value Hotel in McAllen
#5 Business Hotel in McAllen
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Rose Garden Inn & Suites staff and other travellers.
2 questions
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Montgomery, Texas
4 months ago
Montgomery, Texas
4 months ago

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Questions? Get answers from BEST WESTERN Rose Garden Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all rooms open to outside. choose a bottom floor if you don't want to deal with stairs.”
 of 5 bubbles MaryH631, 7 Feb 2016 | Read review
“Pool is busy and very kid friendly.”
 of 5 bubbles femadude, 24 Aug 2015 | Read review
“Smell it first.”
 of 5 bubbles pichaelm, 6 Dec 2014 | Read review
“I asked for an interior room and it was on the first floor across from the pool didn't hear any noise from the road.”
 of 5 bubbles familyof5_1989, 14 Sep 2014 | Read review
“Ask for an interior room if quietness is a priority.”
 of 5 bubbles DaysInDallas, 14 Feb 2014 | Read review
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