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Ibis Madrid Alcala de Henares la Garena

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250 Reviews from our TripAdvisor Community

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Showing 33: English reviews
Bideford
Reviewed 4 weeks ago

As usual, efficient welcome, clean room with comfortable beds. Food service varies , understandably, with location. We find these hotels invaluable as we travel France and Spain with dog. No hesitation in recommending

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Helpful?
Thank robertcS9421AZ
AGPHOTELS, Adjunta de Dirección at Ibis Madrid Alcala de Henares la Garena, responded to this review

Dear guest, We very much appreciate your comments regarding your recent stay in our hotel. It is always a pleasure to receive a positive feedback. I will share your comments with our team, as they work hard continuously to offer the best service possible. We hope to welcome you again during your next visit to our city. Regards, María Campillo...

St. Petersburg, Russia
Reviewed 25 August 2016

We travelled back to Madrid airport after the holidays at the sea, and we choose this hotel to spend a night before the early morning departure. The hotel is nice, very clean and has the good air conditioning, even when the outside temperature was above +37C. The parking is huge and secured.

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Helpful?
Thank Dmitry K
AGPHOTELS, Gerente at Ibis Madrid Alcala de Henares la Garena, responded to this review

Dear Dimitry, We very much appreciate your comments regarding your stay at the ibis Madrid Alcala de Henares La Garena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the...

Zaragoza, Spain
Reviewed 22 June 2016

If you can visit alcala de Henares and you want to know the Complutense university and its royal buildings yoy have a good place to stay. If you have a car you have parking and a 20 minutes ride to down town Madrid Ibis Hotel is a good place with good staff and two supermarkets in the same street.

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Helpful?
Thank jose c
AGPHOTELS, Adjunta de Dirección at Ibis Madrid Alcala de Henares la Garena, responded to this review

Dear guest, Thank you very much for your feedback about your stay in our hotel. I will share your comment with our team, as they work hardly everyday to offer the best service. We hope to welcome you again in a near future. Regards, María Campillo Deputy Manager Hotel Ibis Madrid Alcalá de Henares La Garena

BS-Salmunster
Reviewed 4 February 2016

The Ibis hotel is exactly what you expect, easily accessed from the motorway, and you are quickly in Madrid, rooms are functional have good bathrooms and are reasonably quiet. Staff is friendly and helpful, you can get a drink at the bar most any time and breakfast is OK. Alcala de Hernares is worth a visit, very nice, and worth...

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Helpful?
Thank hallf
AGPHOTELS, Adjunta de Dirección at Ibis Madrid Alcala de Henares la Garena, responded to this review

Dear guest, Thank you for choosing Hotel Ibis Madrid Alcalá de Henares La Garena for your recent stay in Alcalá de Henares. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for...

Dumfries and Galloway, United Kingdom
Reviewed 18 October 2015

This was a one-night stopover enroute through Spain. Not easy to find without the satnav but the GPS coordinates are spot on. Arrival and check in were good. Free parking too. A lovely clean and spacious room with all the usual Ibis standard facilities. All seems excellent except....no air conditioning. It had been switched off (because it's October) and it...

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Helpful?
Thank Golfingtravellers
AGPHOTELS, Adjunta de Dirección at Ibis Madrid Alcala de Henares la Garena, responded to this review

Dear guest, Thank you very much for reviewing us on TripAdvisor. It is a pleasure for us to know our guest's experiences. We are very sorry because of your inconvenience with the air conditioning. Unfortunately, last week most of our guests requested the heater. We hope to welcome you again during your next visit. Regards, María Campillo Deputy Manager Ibis...

New Cumnock, United Kingdom
Reviewed 10 July 2015

Easy to find with sat-nav, close to Madrid motorway system. Easy check in, very good room with the biggest bed I have ever seen in a hotel. We ate in the hotel, very simple menu, but we enjoyed our shared pizza and Caeser salad with a couple of drinks. We had a very good night's sleep and in the morning...

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Helpful?
Thank Adrian L
AGPHOTELS, Adjunta de Dirección at Ibis Madrid Alcala de Henares la Garena, responded to this review

Dear guest, We very much appreciate your comments regarding your recent stay with us. It is a pleasure to know you spent a good time with us and you recommend our hotel to another TripAvisor users. We hope to welcome you during your next visit to Alcalá de Henares. Regards, María Campillo Adjunta de Dirección Ibis Madrid Alcalá de Henares...

Cartagena, Spain
Reviewed 9 July 2015 via mobile

Ibis is pretty much a standard thing the world over, and so it was a comfortably unsurprising experience there last weekend. It was a stay of 4 nights in a probably full hotel and we were more than satisfied with the experience. The reception staff were pleasant and helpful, the room was clean, comfortable and thankfully had AC. The breakfast...

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Helpful?
Thank janestopforth
AGPHOTELS, Adjunta de Dirección at Ibis Madrid Alcala de Henares la Garena, responded to this review

Dear guest, Thank you very much for your pleasant review of our hotel. We are happy to know your stay with us was great. I will share it with our team and we hope to see you very soon again. Best regards, María Campillo Adjunta de Dirección Ibis Madrid Alcalá de Henares La Garena

York, United Kingdom
Reviewed 7 July 2015 via mobile

Stayed here for 4 nights, it's a very nice little hotel, the rooms were very comfortable and clean, new looking with nice bathrooms and good working showers, hair dryers. The rooms are equipped with wifi, and air conditioning. TIP: I noticed some rooms have harder beds and others softer ones, if you want a harder/ softer bed I would ask...

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Thank TheNorthernCritic
AGPHOTELS, Adjunta de Dirección at Ibis Madrid Alcala de Henares la Garena, responded to this review

Dear guest, It is a pleasure for us reading reviews as yours. We are very happy to know your stay was pleasant and our staff was helpful. I will share your comments with them, as they work hardly every day to offer the best quality possible. Hope to see you again during your next visit to Alcalá de Henares. Regards,...

Albuquerque, New Mexico
Reviewed 12 May 2015

No frills budget hotel. Rooms are generous size and modern. Bed was comfortable and climate controls worked well to keep an even temperature. Would have given them 4 stars, but their "restaurant" provides only heat and serve meals. Nothing is cooked. Not a big deal, but they advertise offerings on par with what you would received from a real kitchen....

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Helpful?
Thank Kent T
AGPHOTELS, Director at Ibis Madrid Alcala de Henares la Garena, responded to this review

Dear guest, Than you very much for sharing your opinion with us. I will share your pleasant comments with our team. They will be happy to know that their efforts are rewarded for our guests. Hope to see you again during your next visit to Alcalá de Henares. Kind regards, Miguel Ángel Villacampa General Manager Hotel Ibis Madrid Alcalá de...

Banbury, United Kingdom
Reviewed 15 April 2015

This is one of two hotels I tend to use when travelling on business to Alcala de Henares, the location is great for me, but having access to car/transport is recommended as its not close to many places. The quality is good, its an Ibis so you get what you expect, and its always clean and quiet. The staff are...

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Helpful?
1Thank Thomas O
AGPHOTELS, Director at Ibis Madrid Alcala de Henares la Garena, responded to this review

Dear guest, Thank you very much for reviewing us on TripAdvisor. We very much appreciate your comments regarding your stay. I will share your opinion with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we continously strive to improve the quality of our services . We hope to see...

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Amenities

Highlights
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Multilingual Staff
Official Description (provided by the hotel)
Rooms with king-size bed measuring 79 x 79", Twin rooms with two beds measuring 39 x 39" and connecting rooms for families. All rooms are air conditioned and soundproof. 24-hour bar. Free enclosed private car park. 547 yards from the La Garena shopping center and the Cercanias train station. 0.6 miles from the historic center of Alcala de Henares. Easy access from the A2 and just 9.3 miles from Barajas Airport and the IFEMA exhibition center. 14.3 miles from the center of Madrid. ... more   less 

Additional Information about Ibis Madrid Alcala de Henares la Garena

Address: Calle Antonio Suarez 8, 28802 Alcala De Henares, Spain
Region: Spain > Community of Madrid > Alcala De Henares
Price Range: RM173 - RM280 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Madrid Alcala de Henares la Garena 3*
Number of rooms: 92
Reservation Options:
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Hotel Style:
#3 Business Hotel in Alcala De Henares
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Questions & Answers

Here's what travellers have asked, with answers from Ibis Madrid Alcala de Henares la Garena staff and other travellers.
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Questions? Get answers from Ibis Madrid Alcala de Henares la Garena staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“38 Euro cab ride from downtown, about 25 Euro to the airport”
 of 5 bubbles DougA709, 1 Oct 2014 | Read review
“let me sleep in one double (not triple!) bedroom with wife and kid - even less expensive and very good :)”
 of 5 bubbles My_A_LX, 2 Apr 2013 | Read review
“They do seem to still offer smoking rooms but as non smokers we asked for non-smoking and were on the 3rd (top) floor which was all non smoking. Didn't experience any unpleasantness from any recirulating air from smoking areas, although must say hotel didn't seem very busy. Hotel in a quiet location, so don't think any room should be too noisy.”
 of 5 bubbles RMurden1960, 3 Jul 2012 | Read review
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