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Grotto Bay Beach Resort & Spa

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Grotto Bay Beach Resort & Spa
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2,432 Reviews from our TripAdvisor Community

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Showing 2,388: English reviews
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Reviewed 2 days ago NEW

Without getting too much into the details lets just say that some of the front desk, wait staff and bartenders are quite rude unprofessional. We found them very curt and they are just down right rude at the end of their shifts or ready to get off work. Even on the day of departure they never came to pick up...

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Helpful?
Thank dywane_boyd
3413jpm, General Manager at Grotto Bay Beach Resort & Spa, responded to this review

Dear dywane_boyd, Please accept my apologies for not delivering you the level of service we are known for and receive numerous accolades for by fellow guests as you can see in other Tripadvisor postings. We strive to provide the highest quality of service delivery and I am sorry we did not succeed in your case. Please be assured your experiences...

Chicago, IL
Reviewed 3 days ago NEW

Grotto Bay was great, we had rooms 210 and 211 which were connecting rooms with sliding glass doors on first floor that you could walk out on. The rooms were dated but clean. The food was very good. We got the all inclusive package, which I highly recommend. The breakfast was a buffet with chef made eggs, omelets, etc. The...

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Thank Zacharys_m0m
Reviewed 3 days ago NEW

This place is lovely and with the new updates (rooms and bathrooms, spa etc) is even more attractive. Love these rooms and the beach ,service is really nice . I will always recommend this place but only to the special people. I have been coming to Grotto for many years since my children were very small and now I had...

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Thank 407ludmila
Reviewed 3 days ago NEW

A super cool spot....great service and location to enjoy the entire Island. The all inclusive aspect really made it enjoyable. There are some really good places to and the people are super friendly. I wish I was going to be there for the America's Cup !!!

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Thank chriscE2012GC
South Portland, Maine
Reviewed 4 days ago NEW

This was our third stay and it will not be our last. Some major updates have been done in their rooms. The wall color is a calming and clean creamy beige/white. The décor has been updated to a modern wood toned dresser and bedside stands. There is a comfy chair and footstool in a bright tropical orange color. We would...

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1Thank Karen B
Houston, Texas
Reviewed 5 days ago NEW

First time to Grotto Bay!! Thoroughly enjoyed the accommodations. The couple's massage at the spa was to die for! The food was delicious. Absolutely loved exploring Cathedral cave. A great opportunity to do a cave swim! Something for them to consider is a shuttle to the airport. It's a short but convenient amenity.

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Thank David G
San Jose, California
Reviewed 5 days ago NEW

This hotel was great and the staff were very friendly. The rooms had amazing views. The best part was the heated pool! It was so warm even at night, it really made the stay that much more enjoyable. The restaurants were good and it was nice having different options onsite. Good location as well, there was a bus stop right...

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Thank Heather L
Reviewed 5 days ago NEW

This was a wonderful resort. Beautiful rooms, well kept, wonderful staff - personable. Every need or want was accounted for including a few glasses of wine on my balcony one evening. Go for the all-inclusive package it is well worth it. We will be returning to this lovely island and astounding resort. Many thanks to David (I believe the night...

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Thank F3960ZFscotts
london
Reviewed 5 days ago NEW

This was our 5th visit so that says it all. Bermuda is expensive so we always travel with Saga on an all inclusive package. The included free bus and ferry passes are a great bonus . The staff are always very pleasant and helpful. The rooms we have had have always been spotless as is the whole complex . So...

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Thank johnmV4427EI
Reviewed 5 days ago NEW

There is a factory or something beside the beach area and the noise was noticeable. I thought the planes would be disruptive but they were no bother at all... it was nice to be so close to the airport. The all inclusive ends at 11AM on your checkout day. Our flight did not leave until 6PM. When we have traveled...

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Thank lindsaydressel2017

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Full service resort nestled amid 21 acres along the water's edge featuring three restaurants, two bars, water sports, dive shop, tennis facilities, cycle livery, three beaches, children's playground as well as our unique Natura Spa located in one of our Grottos. Resort features Room only, Breakfast Plan, Breakfast and Dinner Plan as well as All Inclusive Supplement. ... more   less 

Additional Information about Grotto Bay Beach Resort & Spa

Address: 11 Blue Hole Hill | Bailey's Bay, CR 04, Bermuda
Region: Caribbean > Bermuda > Hamilton Parish
Price Range: RM1,390 - RM2,401 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grotto Bay Beach Resort & Spa 3.5*
Number of rooms: 201
Reservation Options:
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Also Known As:
Grotto Bay Beach Hotel Hamilton Parish
Grotto Bay Bermuda
Hotel Grotto Bay Beach
Grotto Bay Beach Resort Bermuda
Grotto Bay Beach Resort & Spa Bermuda/Hamilton Parish
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Questions & Answers

Here's what travellers have asked, with answers from Grotto Bay Beach Resort & Spa staff and other travellers.
253 questions
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Questions? Get answers from Grotto Bay Beach Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 210 and 211 are on first floor over looking the water and connect!”
Zacharys_m0m, 26 Apr 2017 | Read review
“Needed more counter space in the bathroom; but the other room accommodations were great!!”
davidgT8380JB, 24 Apr 2017 | Read review
“I like to be up in the hills to the left...”
marciasturtevant, 19 Apr 2017 | Read review
“Ocean view 👌🏽”
Goddess_ll, 17 Apr 2017 | Read review
“Full/limited sea view. Possible climb to main building to restaurant & facilities. Near airport & ideal access all parts of islands.”
Barbara2210, 14 Apr 2017 | Read review
5 of 5