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5.0
#8 of 33 hotels in Santa Ponsa
Location
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Value
Discover Kimpton Aysla Mallorca, a luxury lifestyle boutique resort located a few minutes from Palma. Nestled in lush gardens, our luxury boutique lifestyle resort combines active leisure and pure relaxation. Enjoy an invigorating workout in our 24-hour fitness center followed by a delightful breakfast with almond horchata. Rejuvenate in our award-winning CODAGE spa, swim in four sparkling pools, including the largest indoor pool in Mallorca.
We are near T Golf and beautiful Palma beaches. Host meetings, events, and incentives in our exceptional event venues. As the sun sets, savor organic wine, crafted cocktails, and exquisite cuisine in our restaurants. Stay with us and experience the epitome of the good life.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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Kimpton Aysla Mallorca comes highly recommended for its cleanliness and modern elegance, with many travelers appreciating the well-maintained rooms and serene outdoor areas. While the service receives mixed reviews, ranging from friendly to slow, guests often praise the spacious and well-appointed rooms, complete with balconies and lovely views.
The hotel's amenities, including the gym and spa, are frequently lauded, though some guests find the food and transport costs on the pricier side. Nestled in quiet gardens, its location offers a peaceful escape with some reliance on taxis for transportation.
Location
Secluded
Atmosphere
Inviting
Rooms
Spacious
Value
Pricey
Cleanliness
Spotless
Service
Inconsistent
Amenities
Well-appointed
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I think the title just about sums this lovely boutique resort. Beautifully situated in a quiet location approx 30 mins from Palma, set in a large gardens of mediterranian plants, tress and herbs this is a fabulous place to stay for a re - charge and escape from everyday life! From arrival to departure all the staff were fabulous, friendly, welcoming and very helpful. Throughout our stay we were made to feel very special. The room was bright,modern, decorated with subtle colours and had all the amenities you would expect at a five star hotel. We had a large balcony with views across the gardens and pool. The restaurant has a large open kitchen and serves Asian/Mediterranian fusion with an extensive list of possibilities and combinations. There were quite a few couples staying who had young children and i could see that this hotel is obviously works well for them and is very child friendly. There is a large family pool and aslo an adult only pool seperated by the outdoor bar/ restaurant, which makes the adult pool a quiet realxing area. The Gym, Spa and very large indoor pool are all very impressive and beautifully decorated and spotlessly clean.
I would throughougly reccomend this lovely hotel for a 4 /5 night stay or a long weekend break, with or without young children.
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Date of stay: May 2024
Value
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed at the Kimpton Aysla the end of March. Our daughter lives in London, we are back to visiting twice a year, always stay at the Kimpton Fitzroy, then branch out to other areas. If we can, we try to go to cities with a Kimpton. We went from there to the Kimpton Vividora in Barcelona, then came here. Had never been to Mallorca before, so were not quite sure what to expect, but they just opened up a Kimpton, so why not give it a shot. Boy, are we glad we did. The Aysla was FANTASTIC!!!. From contacting them several times before the visit, to interacting with staff once here, everyone was very friendly and helpful. Wonderful resort property, not your typical stateside Kimpton. Expansive grounds filled with flowers and greenery. Status recognized at check-in, offered all the usual choices for diamond elite as a welcome amenity (chose breakfast). We are Inner Circle with Kimpton, and without prompting they offered us a complimentary chef’s taste. We did not think we would be able to fit that in, but fortunately we did take them up on this, and even though we decided at the last minute, they set it up and it was GREAT! In the states, Kimptons almost never offer this, and if we ever request it, many don’t even know what it is. There it is a small appetizer of the chef’s choosing. Here it was 6 different Sushi offerings for each of us. To be honest, I am usually not a Sushi person, and the pool bar had more Mediterranean offerings so we ate there several times, and had not really considered the main restaurant, Saba, which is a blending of Spanish and Asian cuisines. But, we really enjoyed the chef’s taste, and even though it was not expected, we stayed and ordered entrees (barbecued ribs, octopus, and a steak dish, all with an Asian flair), and they were great too. Social hour was great. There is a Unesco World Heritage site north of the resort, and even though I had a little incident once when I rented a car in Germany, I decided to give it another try. Monica at the hotel was very helpful in recommendations with a route to take through the site, and suggested a car rental place to work with. If you travel enough, and rent enough cars, you know that sometimes things don’t work out well, even if you stay with the name brand companies. The one she suggested was Rosslind, a local company. Their reviews were good, actually very good, so I decided to give them a shot. I corresponded with Pascal before arriving, and asked him if I could pick up the car earlier in the morning, and what time would I need to return it by. The office was about a 40 minute walk from the hotel. He said he would drop off the car at the hotel at 9 am, and would return to pick it up the next morning at the same time, for no additional charge. We did that, and even with buying their best insurance, and reserving a car with an automatic transmission, it was less than 80 euros. He (the owner) was there promptly at 9 am, and the day could not have gone better. I highly recommend visiting the site,and I highly recommend using Pascal and Rosslind. As mentioned, Monica Bonnin was a wonderful resource, Job Lopez at the desk was very helpful and friendly to talk to, and there was another lady at the desk that could not have been more patient and helpful with us setting up the chef’s taste and other dining reservations, but I can’t remember her name. Great hotel, very friendly and helpful staff, 3 pools including a giant indoor, outdoor, and adults only pool, great scenery. Never thought I would visit Mallorca, but we sure are happy we did, and very happy Kimpton opened up a location here. Great job, Kimpton!
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Date of stay: April 2023
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Service
Trip type: Travelled as a couple
Room Tip:A 15 minute walk or short taxi ride to get to town or the beach. daily parking only 8 euro.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kimpton Aysla Mallorca, Guest Services / Front Office at Kimpton Aysla Mallorca
Responded 23 Apr 2023
Dear Rageisman, Thank you very much for sharing your experience at Kimpton Aysla with the world, there is no lack of detail. Honestly, this review is giving me goosebumps! Comments like yours are the best reward we could receive. We are absolutely proud to know that we have met your expectations of accommodation and service. I love mentioning this phrase, "This is who we are, this is what we love". I am happy about your comment about our contact before your arrival. We love to personalize our guests' stays and as you mentioned, not only before your arrival but during and after your stay, we like to keep in touch with you. Many thanks also for recognizing our fabulous guest experience agent Monica, without a doubt she is attentive to all the details that our guests need. And also our lovely front office agent Job. Again, infinite thanks for the time taken to value your stay so wonderfully. We hope to see you again very soon. Best regards, Eva Llera Guest Experience Manager
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Me and my partner have just returned from a 4-night stay at this property, and thoroughly enjoyed our stay. We arrived to the most hospitable welcome (shout out to Noemi and Julia at the check-in desks). Rooms are amazing with very comfortable beds, modern design & chromecast available on the TV so we could stream our favourite shows during any downtime. We enjoyed a lovely meal during our stay at the Saba restaurant, serving up fresh Sushi & other Japanese/Korean dishes.
As others have mentioned the property is located a little out of the way (about 1 mile to Santa Ponca) and next time we would probably hire a car to explore the island some more. Me and my partner enjoy walking but it is a little far. Despite this the property are very helpful, and even assisted us in driving us into Santa Ponca upon checking out. The secluded location of course offers itself for plenty of relaxation, and the pool area is well stocked with various different kinds of sunbeds.
Overall a great stay and look forward to returning again soon!
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I had a lovely 5 night stay at this hotel. The hotel is clean, modern, rooms are big and we had a lovely private terrace. There’s tea and coffee making facilities in the room and free bottles of water provided each day. The staff were friendly, so helpful and more than happy to organise taxis for us every evening.
There are two outdoor pools, one is adults only and the other allows children. The children’s pool is nicer in my opinion and has comfy Bali beds which you can use free of charge. As I visited in October there was no fights for sun-beds and we were actually first to the pool everyday (at 11am) and always managed to secure a Bali bed. There’s also a lovely indoor pool. Sunbathing by the pool was so relaxing and chilled.
We had breakfast at the hotel each day and I was pleased they could provide me with gluten free bread and muffins. There’s an extensive breakfast buffet and also an ala carte menu. Whilst I really enjoyed breakfast it would be great to see the hotel label all buffet items so guests can clearly see the ingredients and allergens present in the dishes. The first few days breakfast service was also a bit slow and it was ages before we were offered orange juice, tea and coffee. After a couple of days into our trip breakfast service improved significantly. We ate lunch at the restaurant everyday and had dinner there once. The food was good and they were able to accommodate my dietary requirements (I’m gluten free and also pregnant so can’t eat certain things). The food was good but the dinner and lunch menu are almost identical so it would be nice to see a bit more variety.
This hotel is s perfect if you’re looking for a luxurious holiday where you’re happy golfing or lazing about the pool and hotel. If you’re looking to go out at night Santa ponsa and palma nova are a short 10/15 min taxi away, however, in my opinion neither of these areas are particularly nice.
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Date of stay: October 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kimpton Aysla Mallorca, Owner at Kimpton Aysla Mallorca
Responded 9 Oct 2023
Dear emhams, Thank you for taking the time to share such a detailed review of your recent stay with us. We're thrilled to hear that you enjoyed your 5-night stay and found our hotel to be clean, modern, and spacious, with valuable amenities like the tea and coffee-making facilities and daily replenished water. It's wonderful to hear your positive comments about our staff and their dedication to service. We are indeed fortunate to have a team that always strives to go above and beyond for our guests. Your feedback regarding the breakfast service and the labeling of buffet items is truly appreciated. We're constantly aiming to improve and this feedback will certainly help us ensuring our guests have an even better experience during their meals. I will kindly share your comments with our Director of Restaurants & Bars, so he can check the areas of improvement in terms of our lunch and dinner menus, to offer more variety as you suggested. We're glad you enjoyed our pool facilities, especially the Bali beds. Our intent is always to provide a serene and relaxing environment for our guests, and we're pleased to know we succeeded in your case. We look forward to having the opportunity to welcome you back in the future. Thank you once again for choosing our hotel and for your constructive feedback. Warm regards, Júlia Mota Front Office Manager
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What a pleasure it was to be amongst the first guests to stay at the Kimpton Aysla Mallorca as it opened this October. I cannot praise the staff and the resort highly enough!
From the moment we arrived their fantastic team could not do enough for us, booking transport, helping with dinner reservations, and answering our many questions about the spa and services available, never mind keeping us topped up with gin and tonic and some marvellous Albariño white wine. We ate at one of the in house restaurants twice (Saba) and the food was excellent, especially the pork ribs and dumplings. There was another restaurant not yet open but we had tapas at lunchtime on the terrace which was wonderful - the bravas were unreal and the croquettes superb. The pool was pretty cold for the time of year we visited but as we had some hot days it was worth it! I can imagine it being perfect in the summer and there were lots of sun beds and some lovely cabanas. Pool was lifeguard served and there was another smaller pool we didn’t utilise.
We had a queen room and it was gorgeous, beautifully decorated and with a large bathroom and terrace. The beds were so comfortable and linens of a very high standard.
So many staff I want to name check for their excellent service so apologies if I miss anyone out:
Big thanks to Alba, Andres, Laura, Samir, Pedro and Benjamin for their wonderful service and great conversation, and to the lovely Eva for being such a superstar all weekend.
Can’t wait to come back in 2023!
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kimpton Aysla Mallorca, Sales at Kimpton Aysla Mallorca
Responded 17 Oct 2022
Dear sa_wood04, Thank you very much for sharing such wonderful comments about your stay with us. For us, it was an honour to welcome you as one of our first guests. Without a doubt, this is the best reward that the entire hotel team can receive, and we will share it with all of them. We are thrilled to welcome you again very soon. Yours sincerely,
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We are back in Boston after eleven splendid days in Mallorca at the Kimpton Aysla Mallorca. The occasion was a two-year delayed 50th wedding anniversary celebration. Upon arrival at the Kimpton we were graciously greeted by Monica, a young lady with whom we had made our arrangements. Our check in had a touch of elegance with the lovely surroundings and welcome refreshment. A young man then toured us throughout the entire property. Our expectations were high, but the reality is that the hotel was even finer than we had expected. The property has so many beautiful features amongst which are, three gorgeous pools, an exceptionally well-equipped gym, lovely yoga studio, full-service spa, unique lighting fixtures and the brilliant collection of furnishings. The Kimpton staff all reached out to guide and assist us in any way they can. When we were taken our room, we were delighted to find balloons, and champaign, in recognition of our special anniversary. The room had every imaginable comfort and sophisticated technology that guests could take advantage off. Our reservation included a delectable daily buffet breakfast, with a menu of made to order egg dishes, selections of breakfast meats, cheeses, fresh fruit, many different bake goods, fresh juices, and more. We also enjoyed several lunches and one dinner at the hotel. The evening wine tasting was another treat. We took advantage of several nearby restaurant recommendations that Monica suggested, and all were memorable. I know this review is loaded with superlatives but deservingly so. We could not have been more pleased with our experience at the property and are grateful to those who made our anniversary celebration so special.
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Just get there if you can
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kimpton Aysla Mallorca, Atención al cliente/recepción at Kimpton Aysla Mallorca
Responded 17 Apr 2023
Dear X2749QVgeorgef, Thank you so much for your kind review and for choosing Kimpton AYSLA to celebrate such a special occasion. Your kind words about our customer service, it means the world for us! I will make sure to pass your wonderful review to all the team, specially to Monica. We can’t wait to welcome you back! Warm Regards, Júlia Mota Front Office Manager
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This hotel is wonderful but made more so by the genuinely helpful and friendly team of staff. We were greeted every morning like friends, then we would have a chat about our plans and their recommendations were invaluable and really made our holiday. Kevin and Jinie were particularly helpful, and one other man but I didn't get his name unfortunately. We were directed to off the tourist track beaches and eateries, and our holiday plans were based around their suggestions. The hotel is lovely, food and drink a little pricey and location means taxi trips - unless you take the offer of the shuttle rides free with the hotel. Bedroom was so comfortable, beautiful bed and peaceful at night.
We recomend the hotel - and the people
Thank you so much to the team at Kimpton Aysla xxx
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Date of stay: June 2024
Value
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Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Having booked a week here at the last minute it has been my intention to make the most of it no matter what . However given the encouragement of the reception clerk to be honest with feedback so they can use it to improve I feel I should share my views. This hotel is refreshingly modern in design with stunning gardens. It has two pools which are delightful. The common areas , bars , restaurants , patios are superb. Clearly a lot of thought & effort has been put in to create a tasteful environment for guests to relax in. Our room was similarly impressive. Elegantly decorated , spacious, well appointed, good technology & a surprising amount of outdoor space again tastefully laid out with good furniture. On arrival Claudia greeted us warmly & efficiently in fact those members of the reception team we met were always friendly & helpful. Again when our transfer to the airport couldn’t find the hotel Lucas went above & beyond the call of duty to help us. So why 3 stars? 1. The breakfast offered was limited & not of a very high standard ( the coffee was always disappointing) 2. Housekeeping failed to supply toilet paper two days running despite our requests for it ( for insurance we started to get our own from the toilets in the common areas). Also coffee pods were not restocked 3. A light bulb was missing in our room & a tap in the bathroom kept falling off ( this was promptly fixed) 4. Our biggest concern was the defensive & unfriendly attitude of the hairless ( he hid it with a cap) waiter at the pool restaurant & the young barman with long blonde hair. Both were chippy & brusque. I did not expect to be asked to take my own drinks back to the pool area when all other guests were getting table service or to hear the waiter muttering something under his breath when we ordered food. As a consequence we did not eat there again. As I mentioned above it was not my original intention to leave a review but to prevent other people from having a similar experience these deficiencies should be addressed.
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Date of stay: July 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kimpton Aysla Mallorca, Owner at Kimpton Aysla Mallorca
Responded 11 Jul 2024
Dear John, Thank you for taking the time to tell us about your experience at Kimpton Aysla Mallorca. We truly appreciate your feedback and are thrilled to hear that you appreciate our hotel design. Your kind words about the efficient service from front office are incredibly motivating for our team. We also appreciate your honesty regarding the areas where we need to improve. Your feedback about the limited breakfast offerings, housekeeping oversights, and interactions with some of our staff is invaluable. Your satisfaction is our top priority, and it is clear that we fell short of meeting your expectations in this aspect. Please accept our sincere apologies for any inconvenience this may have caused you. Our General Manager has already reviewed the situation with our Housekeeping and Food and Beverage teams, and we are taking immediate steps to address the points you have raised and avoid they reoccur in the future Again, thank you for choosing Kimpton, and if I can be of assistance to you, please contact me directly at auriane.paris@ihg.com. Sincerely, Auriane Paris Executive Office Assistant of Alejandro Bautista Gómez - General Manager
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Great hotel! We were there for four nights in April. Exceptionally friendly staff. Great breakfast with a huge selection. Very spacious breakfast room. Free wine tasting in the afternoon. Very tastefully decorated rooms. Very nice pool area.
Small suggestions for improvement: A heater in the bathroom would be an advantage in the cold months. Also a toilet brush.... And for €18, the Aperitif Spritz could be served "nicer" by the pool.
Overall verdict: A really great hotel - we'll be back...
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Date of stay: April 2024
Value
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Location
Cleanliness
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Overall we really wanted to like the Kimpton Mallorca but service was just so poor.
The rooms are beautiful and the resort is brand new. It’s gorgeously designed. The AC in the rooms is excellent (never a given in Europe!) and the shower pressure is fantastic. The balcony in our room was fantastic, large and very quiet at night. The pools and pool beds are nice.
But the service! No towels replaced or picked up at the pool. No staff at breakfast - you just walk in and stand around trying to figure out if you should sit down. When you sit down someone finally runs over demanding your room number. There’s an a la carte menu at breakfast, but we only received the menu at the table once out of 3 days, and no one ever asked if we wanted to order from it so we never actually got a chance to try it. Coffee service is slow and you have to flag everyone down.
Pool bar was similar. Once I was standing and someone came out asking if I had been helped. I said no and he said “well my colleague should have helped you.” I ended up just getting up at every meal and walking over towards a waiter and asking for something.
Disappointingly the pool restaurant was closed because October is the start of low season, but the weather was 30C and lots of people were by the pool.
Overall just really disappointing for what I perceive to be an upscale brand at Kimpton.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kimpton Aysla Mallorca, Owner at Kimpton Aysla Mallorca
Responded 9 Oct 2023
Dear Mabramovich11, Firstly, thank you for taking the time to share your feedback with us. We truly appreciate your candid insights, as they help us understand where improvements are needed. I'm glad to hear that you enjoyed the design and ambiance of Kimpton Mallorca, the AC, shower pressure, balcony, and the pool facilities. Our commitment is to provide a relaxing and comfortable environment for all our guests. However, I genuinely apologize for the service you shared you experienced during your stay. This is not the level of service that Kimpton Mallorca, or the Kimpton brand as a whole, strives for. Ensuring our guests have a seamless and attentive experience is paramount to us, and it's evident we missed the mark during your visit. Your comments regarding the pool towels, breakfast service, and the pool bar have been taken in consideration. We will be addressing these specific areas with our teams to ensure immediate improvement and that such lapses do not recur. Regarding the closure of the pool restaurant in October, I understand your comment, however I would like also to share that even thought ZAYT is closed, we continue serving food and drinks at the pool area, that come directly from our SABA BAR. I really apologized if this was not well comunicated by the team.. Once again, I sincerely apologize for not meeting your expectations, we genuinely hope you will consider giving us another chance in the future, where we aim to provide you with the level of service you rightly expected. In case you would like to share any additional feedback you can write me directly to julia.mota1@ihg.com, your feedback is very valuable to us. Warm Regards, Júlia Mota Front Office Manager
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There are more places to choose from in the Santa Ponsa area.
PRICE RANGE
RM 1,406 - RM 2,360 (Based on Average Rates for a Standard Room)
LOCATION
SpainBalearic IslandsMajorcaCalviaSanta Ponsa
NUMBER OF ROOMS
79
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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