We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
26/11/2017 27/11/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    MUR Hotel Neptuno Gran Canaria

    Avda. Alfeceres Provisionales, 29, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
    Save
    Lowest prices for your stay
    26/11/2017 27/11/2017
    Are these your travel dates?
    TripAdvisor uses this information to find you the lowest prices for your stay.
     7 people are viewing this hotel
    US$225
    US$220
    SAVE US$5
    US$225
    US$220
    SAVE US$5
    US$225
    US$220
    SAVE US$5
    Traveller (630)
    Room & Suite (128)
    Pool & Beach (123)
    AxelBeach Maspalomas
    1,677 reviews
    #8 of 134 hotels in Playa del Ingles
    0.3 km
     
    Gold By Marina
    1,612 reviews
    #1 of 134 hotels in Playa del Ingles
    0.5 km
     
    Occidental Margaritas
    5,216 reviews
    #19 of 134 hotels in Playa del Ingles
    0.5 km
     
    Bohemia Suites & Spa
    1,481 reviews
    #2 of 134 hotels in Playa del Ingles
    0.7 km
     
    Overview
    • Excellent52%
    • Very good32%
    • Average12%
    • Poor2%
    • Terrible2%
    Travellers talk about
    “yumbo centre” (238 reviews)
    “breakfast chef” (10 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    4.0 Star Hotel
    All hotel details
    {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
    Rooms
    26 Nov27 Nov
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 9 partner sites to see rooms from US$220.
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Playa del Ingles hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","ATTRACTIONS_REMOVE_PAYMENT_ADDRESS_FIELDS","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_PRICE_WINS_COPY","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "1289a07203e34ced97695a8a3d12ab41", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":237084,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[32434999],"additionalContentIds":[],"pollCount":0,"checkin":{"day":26,"month":11,"year":2017},"checkout":{"day":27,"month":11,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":220,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"1289a07203e34ced97695a8a3d12ab41","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":225,"lowestMetaPrice":220,"additionalPartner":false,"highestMetaPriceDisplay":225,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":225,"lowestMetaPrice":220,"highestMetaPriceDisplay":225,"hotelName":"MUR Hotel Neptuno Gran Canaria","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjEyODlhMDcyMDNlMzRjZWQ5NzY5NWE4YTNkMTJhYjQxIiwiQUlLIjoiZGQ0ZDU0NTBhMThjNDY0M2FhNGU2ODYzNmIzNjVkNzUifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "26/11/2017", "checkOut": "27/11/2017", "lowestPrice": "US$220", "hasDates": true, "hacComplete": true, "contentIdMappings": {"76486173":"Hotwire","78917735":"OrbitzEWS","109262807":"HotelsCom2IB","53920979":"TravelocityEWS","32434999":"BookingCom","32677420":"Expedia"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_hsx__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
    Write a Review
    Reviews (1,317)
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages

    1 - 5 of 894 reviews

    Reviewed 2 days ago

    Just arrived back Home after spending the last Week at this Hotel, we had great expectations about Hotel Neptuno from TripAdvisor and Friends reviews. Unfortunately our stay was well below the standards we expected. The food on offer at Lunchtime was on 2 occasions inedible...More

    Thank Alan B
    Response from MurHotels, Director General at MUR Hotel Neptuno Gran CanariaResponded yesterday

    Dear Alan, Thank you very much for your comment on T.A. I am glad to know that even if we didn´t fulfil your expectations, you were happy with the cleanness, the staff and as I understand the food at night. Accept my apologize for having...More

    Reviewed 1 week ago

    We have just arrived home from 1 week holiday in GC, staying at the Neptuno as we have always done for over 20 years now. I never thought I would say this but ..... the experience was not great to say the least. 1. Quality...More

    2  Thank pete1764
    Response from MurHotels, Director General at MUR Hotel Neptuno Gran CanariaResponded 1 week ago

    Dear Pete, Thank you very much for your review, I am sorry that your holiday’s wasn´t as expected as we always try that everyone leaves happy from this hotel. Regarding your points, about food, we have added at least a vegetable in the morning buffet,...More

    Reviewed 1 week ago

    I had a very relaxing holiday. Room was small, but clean and had everything I needed. Breakfast, lunch and dinner were average. Pool area is quite crowded and you had to be there early to get a good spot. The secret of this hotel is...More

    Thank OlliHelsinki
    Response from MurHotels, Director General at MUR Hotel Neptuno Gran CanariaResponded 1 week ago

    Dear Olli, Thank you very much for your nice review, it makes me happy to read that you have enjoyed your holidays at Neptuno Hotel. I must give you right... one of the greatest think is the familiar atmosphere we have thanks to our staff....More

    Reviewed 1 week ago

    Rooms are comfortable but do need to be upgraded now, especially the beds. Hotel staff are professional and friendly. Food is well prepared and presented, not excellent restaurant standard but great all the same. Pool area is relatively cramped and not all the area is...More

    Thank Trevor0wen
    Response from MurHotels, Director General at MUR Hotel Neptuno Gran CanariaResponded 1 week ago

    Dear TrevorOwen, Thanks a lot for taking your time to write a review; glad to read you had nice holidays with us, as that is what our staff tries hard every day. Hope to see you again soon. Best regards, Armando Romero Director Hotel

    Reviewed 1 week ago

    Very friendly and helpful staff Nice room on the top floor which was comfortable only thing the floor was not cleaned vey well ,so had black feet after a shower etc Breakfast buffet was ok , sometimes slow to get your bacon and eggs cooked....More

    Thank n4dave
    Response from MurHotels, Director General at MUR Hotel Neptuno Gran CanariaResponded 1 week ago

    Dear Dave, Thank you for taking your time to recommend us on TA. I am glad you had a nice stay with us. I am sorry, but I can´t make non-smoking area by the pool, as you know we are small hotel, and would be...More

    AxelBeach Maspalomas
    1,677 reviews
    #8 of 134 hotels in Playa del Ingles
    0.3 km
     
    Gold By Marina
    1,612 reviews
    #1 of 134 hotels in Playa del Ingles
    0.5 km
     
    Occidental Margaritas
    5,216 reviews
    #19 of 134 hotels in Playa del Ingles
    0.5 km
     
    Bohemia Suites & Spa
    1,481 reviews
    #2 of 134 hotels in Playa del Ingles
    0.7 km
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free Parking
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Outdoor pool
    Details
    • Price range
    • US$133 - US$233 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #10 Luxury Hotel in Playa del Ingles
    • #13 Romantic Hotel in Playa del Ingles
    • #18 Family Hotel in Playa del Ingles
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 171
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, Priceline, TripOnline SA, Orbitz, Hotwire, HotelQuickly, Cancelon, Cheap Tickets and Evoline ltd so you can book your MUR Hotel Neptuno Gran Canaria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Spain >
    • Canary Islands >
    • Gran Canaria >
    • Maspalomas >
    • Playa del Ingles
    • Also Known As
    • Neptuno Hotel Maspalomas ,
    • MUR Hotel Neptuno Gran Canaria Playa Del Ingles
    Add Photo Photos
    Traveller (630)
    Room & Suite (128)
    Pool & Beach (123)
    Dining (63)
    Hotel & Grounds (445)
    Bathroom (31)
    Family and Play Areas (4)
    Business Centre & Event Rooms (1)
    Nearby
    Occidental Margaritas
    5,216 reviews
    .53 km away
     
    AxelBeach Maspalomas
    1,677 reviews
    .29 km away
     
    Gold By Marina
    1,612 reviews
    .50 km away
     
    Nearby Restaurants
    LoLa
    715 reviews
    .09 km away
    Rokoko
    239 reviews
    .11 km away
    Mana 264
    1,297 reviews
    .08 km away
    Restaurant Valentines
    526 reviews
    .10 km away
    Nearby Attractions
    Yumbo Centrum
    4,042 reviews
    .14 km away
    Eiffel Bar
    1,018 reviews
    .13 km away
    Ricky's Cabaret Bar
    1,183 reviews
    .17 km away
    Minigolf Yumbo
    435 reviews
    .20 km away
    Ask a question
    Questions & Answers
    bigsib
    3 November 2017|
    AnswerShow all 3 answers
    Response from MurHotels | Property representative |
    Hi Bigsib, One of the difference between most of the hotels in Gran Canaria and Hotel Neptuno, is that we do serve branded drinks on all inclusive. Best regards, Armando Romero Director Hotel Neptuno
    0
    Votes
    Google Translation
    Elaine R
    20 October 2017|
    AnswerShow all 2 answers
    Response from MurHotels | Property representative |
    No, Taxi drivers have a fixt price... you only get a small supplement on sat/sun and bank holidays. ... should be almost same price.
    1
    Vote
    Google Translation
    Alex8600
    18 September 2017|
    AnswerShow all 5 answers
    Response from jon365athen | Reviewed this property |
    Anytime after 8 I think, life guard arrives at 10 but you can swim before then
    1
    Vote
    Room Tips
    "Avoid rooms numbers finishing with number 09 to 11. Very noisy due to bins and delivery vehicles."
    Read review
    "chose a pool room view but away from the pool bar if you want quiet at night as they have entertainment on"
    Read review
    "Don’t take side rooms. Staring into brick walls."
    Read review
    "There are 5 flours. Not all rooms overlook the pool area. I would suggest you requests a HIGH FLOOR."
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing