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Hotel Neptuno Gran Canaria

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Hotel Neptuno Gran Canaria
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1,173 Reviews from our TripAdvisor Community

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Showing 797: English reviews
Hullbridge, United Kingdom
Reviewed 2 weeks ago

What to say about this amazing hotel ?? Received such a wonderful welcome from consiage then at reception ...The manager is constantly seen daily and makes big efforts for all guests....such a good chap ...The cleaners keep this hotel immaculate ! ..As a fussy eater ....the food is not repetitive ..the standard and quality is oustanding ...seafood, beaf..steak...sword fish ......

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Helpful?
3Thank johnboymills
MurHotels, Manager at Hotel Neptuno Gran Canaria, responded to this review

Dear Johnboymills, a big thank you for your wonderful words. I am really happy to read your review and will forward your greatings to our team. Thank you for beeing our guest and hoping to satisfy you again soon! Best regards, Armando Romero murhotels.com

Maidstone, United Kingdom
Reviewed 3 weeks ago via mobile

We visited here for 3 nights at the start of march! Everything was amazing, food, staff cleanliness, weather.....nothing to fault! And the location was perfect....the drag queens made our stay hilarious and the other holiday makers were all so friendly! We were a group of women on a hen do.....no idea when booking that this location was gay capital, let...

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Helpful?
Thank chappobec
MurHotels, Manager at Hotel Neptuno Gran Canaria, responded to this review

Dear Chappobec, thank you for taking your time, to leave us a review about your short stay! We are glad, that you have had a great stay during your hen do! Your group made our carnival week special! Thank you! Looking forward to welcome you back soon. With best regards, Armando Romero murhotels.com

London, United Kingdom
Reviewed 4 weeks ago

A good four-star hotel for a long weekend only (it is what it says on the tin), close to Yumbo Centre, room was okay although not given double bed and pillows were cheap hollow fibre and uncomfortable. Towels were worn (not a fluffy one in sight) and had to ask daily for extra ones- also cheap amenities products provided …but...

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Helpful?
1Thank DTPUNTER
MurHotels, Manager at Hotel Neptuno Gran Canaria, responded to this review

dear DTPUNTER, Thank you very much for spending a few minutes of your time, in giving us your valuation of the stay at Hotel Neptuno. We take note of all your comments and feel that your stay has not lived up to your expectations. Day by day we work to give the best of our services and we are very...

Pitlochry, United Kingdom
Reviewed 5 weeks ago

Had the best holiday for years at this excellent hotel. From first step in the door, the staff could not have been better and more helpful. Food is really good with plenty to choose from; cocktails are superb. All staff were so good during our stay but have to mention Miguel (our restaurant waiter) Pedro (pool bar) and Rafael (main...

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Helpful?
Thank claytontrudi
MurHotels, Gerente at Hotel Neptuno Gran Canaria, responded to this review

Hola Claytontrudi, Thank you very much for taking your time to share your experience, I am always happy to read such a good reviews as yours. I will print it, and let it know to Miguel, Pedro and Rafael. Hope to see you soon. Best regards, Armando Romero Twitter @HotelNeptunoMur

Las Palmas de Gran Canaria
Reviewed 19 February 2017 via mobile

Many of our friends use this hotel regularly. It has been recently upgraded/refurbished and now offers high quality accommodation. It is close to the famous Yumbo Centre, so if you visit during Carnival or Pride, please don't stay here if you dislike noise and folk enjoying themselves! Adults only too. Clean, comfortable accommodation and friendly staff. Great pool, but poolside...

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1Thank Canaryislander
MurHotels, Gerente at Hotel Neptuno Gran Canaria, responded to this review

Dear Canaryislander, Gracias to take your time to recommend us. I am glad you had a nice time during your stay, and hope to see you again soon, not in Carnival ;º) but another time of the year. We know where we are, and that is why we invest in making our rooms sound proof. Just for info, every time...

Glasgow, United Kingdom
Reviewed 17 February 2017 via mobile

My husband and I stayed here for 5 nights from 6th - 11th Feb. (First time leaving two teenagers at home). Hotel is lovely (I had a nice room on first floor overlooking pool area) but have had better food in 3 star, hotels, (didn't realise that half board did not include even a soft drink with your evening meal)...

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Thank sheenamurphy
MurHotels, Gerente at Hotel Neptuno Gran Canaria, responded to this review

Dear sheenamurphy, Thank you very much for taking your time to write a review, even, if you didn´t feel good on Gran Canaria and our hotel. Half board, on Spain, means breakfast and dinner, and it never includes any kind of drinks unless it is specify on the descriptions. Some hotels offer half board plus, that may include soft drinks,...

Norwich, United Kingdom
Reviewed 15 February 2017 via mobile

When we booked the hotel, the majority of the reviews were positive, the hotel is near the beach, about 10 mins walk and the beach is one of the best we have been to in the canaries!! The hotel is very clean and the staff are so friendly and helpful, one of the chefs Nani is brilliant and so friendly!...

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Helpful?
3Thank David W
MurHotels, Gerente at Hotel Neptuno Gran Canaria, responded to this review

David, Thank you a lot for your nice words... I will communicate your comments to all our staff. Hope to see you again next visit. Best regards, Armando Romero murhotels.com

North Wales
Reviewed 13 February 2017

Just back from a great stay at the Hotel Neptuno. My husband and I arrived to be greeted by Maria who was a breath of fresh air. She offered us a glass of Cava, which was a lovely gesture. After a quick check in, we found our room on the 2nd floor facing the road. The room was a lovely...

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Thank Jeanandjohn51
London
Reviewed 12 February 2017

Stayed here for a special birthday early December on H/B basis. 20/25 minute drive from the airport. Hotel advertised as Adults only, gay friendly. As long as this hotel is good & comfortable not interested n what people's private lives are. We were not disappointed. Welcome drink of Cava on arrival. Asked for rooms side by side as we were...

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Thank Murghi
Brighton, United Kingdom
Reviewed 12 February 2017 via mobile

We stayed at Hotel Neptuno during the first week of Feb. We had a really great week. Our room was comfortable and we could easily leave the balcony-door open at night without worrying about the sounds of traffic or party goers. The all-inclusive was great, lots of varieties of branded and local alcohols to choose from. The menu for drinks...

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Helpful?
1Thank Emmett P

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Hotel Neptuno Gran Canaria

Address: Avda. Alfeceres Provisionales, 29, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Price Range: RM473 - RM826 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Neptuno Gran Canaria 4*
Number of rooms: 171
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Also Known As:
Neptuno Hotel Maspalomas
Hotel Neptuno Gran Canaria Playa Del Ingles
Hotel Style:
#9 Luxury Hotel in Playa del Ingles
#13 Romantic Hotel in Playa del Ingles
#18 Family Hotel in Playa del Ingles
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Neptuno Gran Canaria staff and other travellers.
48 questions
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Nottingham, United Kingdom
7 months ago
2 months ago
London, United Kingdom
7 months ago

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Questions? Get answers from Hotel Neptuno Gran Canaria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You can hear noise from the Yumbo Centre until around 4 a.m. in rooms that overlook the pool.”
 of 5 bubbles Tobesk, 16 Mar 2017 | Read review
“Do not miss out on this great place....central, great location,great food amazing staff”
  • Great view
 of 5 bubbles johnboymills, 10 Mar 2017 | Read review
“higher LHS corner rooms with view of pool-they have slightly bigger balcony-and get the evening sun”
 of 5 bubbles DTPUNTER, 1 Mar 2017 | Read review
“Pool rooms on the right nice for a sunset”
 of 5 bubbles philmanchester, 4 Feb 2017 | Read review
“Just the room we had was small and no outlook beds moved easily when sleeping at night. Was not what we expected from pictures in brochure”
 of 5 bubbles williamedwardb2017, 26 Jan 2017 | Read review
5 of 5