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Hotel Troya

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1,256 Reviews from our TripAdvisor Community

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Showing 646: English reviews
Reviewed 2 days ago NEWvia mobile

Stayed at the Hotel Troya in October 2016, having booked through Thomson's. On arrival we found the reception area to be clean and modern and the reception staff to be very helpful we were however given a room without a balcony and on inspection of the hotel the next day I realised there was only a handful of room which...

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Helpful?
1Thank OurHolidayStays
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for your good comments on the Hotel Troya on tripadvisor. We feel glad to read that your issue with your room was successfully solved on your arrival. We are also satisfied to know that you highlight our gastronomic offer, the good service at the bar and reception, the nice touch of the Spa and the treatments...

Edinburgh, United Kingdom
Reviewed 3 days ago NEW

we upgraded to an alexandre room on the 5 floor.which cost £102 for the week. , this got you access to the wellness center .a spa. sauna .heated pool etc. which we would recommend in case of inclement weather perhaps.the room was good clean tidy .also was the hotel . the food had lots of options. sorry to say but...

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2Thank mall65
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for your review on tripadvisor. We feel sad to read that you have a general bad impression of our Hotel. We also appreciate your good comments on the cleanliness and tidiness of our rooms & hotel, the big choice in food, and your overall good point of view of our staff. We have unfortunately to disagree...

Birkirkara, Malta
Reviewed 3 days ago NEW

Good reception, very friendly staff, very good food at the restaurant (breakfast and dinner), very clean rooms. Very good location of the hotel (on the sea and you can walk right on the dike). Sublime!!

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Helpful?
Thank louisvanloock
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear Sirs, Thank you so much for your kind words about the Hotel Troya on tripadvisor. We feel so happy to read your nice comments on our staff, culinary offer, cleanliness, location... We hope to see you again very soon, Best regards

Macclesfield, United Kingdom
Reviewed 4 days ago NEW

We upgraded to one of the penthouse rooms which had its own patio area with sun beds and a four poster sun bed - it was a huge area and overlooked the sea and front of playa americas. It was totally private and very quiet - not overlooked or bothered by any music or car noises etc. It was total...

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1Thank Donna M
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for your fabulous words about the Hotel Troya on tripadvisor. As we can see on your comments, you have been enjoying a Junior Suite Grand Terrasse. We feel very happy to read that your vacation time has been very fulfilling. Above all the rest of your good impressions, we appreciate very much the ones on our...

Glenrothes, United Kingdom
Reviewed 4 days ago NEWvia mobile

From start to finish this was a great holiday,easy check in with Jet 2 nice flight , swift transfer. The hotel check in was very straight forward,had to pay 25€ for a fridge,but for that you get plenty of bottles of water and soft drinks plus a couple of beers. The room was fine for our needs no problems, during...

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2Thank neil p
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for your nice review about the Hotel Troya on tripadvisor. We feel very pleased to read your kind comments on our room amenities, the All Inclusive package, the good quality of the food or the efficiency and kindness of our staff. Thank you as well for recommending us, we hope to welcome you back very soon....

Doncaster, United Kingdom
Reviewed 5 days ago NEW

Without doubt our holiday to Hotel Troya was made extremely enjoyable due to several members of the bar staff. They are excellent at their job, attentive to the customers and very helpful. We would highly recommend them.

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Helpful?
Thank johnpointing58
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you so much for your nice review on the Hotel Troya on tripadvisor. It is going to be very encouraging for our bar staff to know that you highlight their job. We will be pleased to welcome you back any time at our resort, Best regards

Reviewed 5 days ago NEW

Stayed here 10th of December for 10 days. Check in was very quick and hassel free. Had requested a top floor, pool view and that's exactly what we got. No complaints regarding the room. Plenty space. Always lots of hot water for a bath, at any time. Staff were all friendly and helpful. Pool area had plenty of sunbeds, no...

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3Thank Jackie F
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for your good comments on the Hotel Troya on this website. We are happy to know that you have had a satisfying experience with us. Your good impressions on the rooms, facilities, food quality and choice, location, are very appreciated. Regarding your words about the All Inclusive package, we understand that on your email you didn't...

Elverum, Norway
Reviewed 1 week ago

Superb room, With aircondition. Staff was Nice and were hardworking for the visitors, and the Food was excellent.. We enjoyed Our stay at this Hotel, which helped us to enjoy Our holiday to the fullest. Can recommend this hotel for everyone, Nice facilities, and great located in Las Americas..

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2Thank ragnarha
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for your fabulous review about the Hotel Troya on Tripadvisor. We feel pleased to read that you highlight the friendliness of our staff, the hardwork as well of our working team, the good quality of the food, our facilities, privileged location... We really appreciate your recommendations for anyone who wants to book with us. We hope...

Swansea County, United Kingdom
Reviewed 1 week ago

Arrived a few days before Christmas at around midday, had a lovely welcome from the receptionists + cold glass of orange juice which was unexpected but a very nice touch. We were on the fifth floor with sea-view. The room was adequate, small balcony would of been better if the door to the balcony was a slider. Food was buffet...

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2Thank soo6492
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for your review about the Hotel Troya on tripadvisor. We feel happy to read that all in all you consider our complex a nice place to stay in, and glad to know that you highlight so many aspects of our Hotel. We appreciate your good comments on the accomodating rooms, the variety of the food at...

Belfast, United Kingdom
Reviewed 1 week ago

just returned from a weeks break over the new year and stayed at the hotel troya after my original booking was changed by my travel agent, I used trip advisor to see what the reviews were like b4 I confirmed that I was going to stay there, some were honest others were way out there , here is mine my...

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6Thank gareth61
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for spending some minutes of your time in leaving your comments on the Hotel Troya on tripadvisor. We appreciate your good words about the accomodating reception area. Also about our good location, accesibility, the good choice and quality at the Restaurant for breakfast, and the most important of them all, your nice impressions on our staff,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Spa
  • Beachfront
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Troya Hotel is a 4 Stars Resort, placed in the center of Costa Adeje’s Boulevard, and facing front Troya Beach. This is a first class Hotel located at only 20 meters away from the beach, with only the seafront walk in between the sea and the hotel. A modern building ‘L’ shaped, with large areas, sweet-water pool, heated during the winter season, plus our Natural Spa with more than 1000 m2 full of sensations. The Troya Hotel offers the perfect atmosphere in order to entirely enjoy the tropical weather of Tenerife in any season of the year. This Hotel is the only one in the company that also offers the All Inclusive board basis option. Our aim is to satisfy our customers. ... more   less 

Additional Information about Hotel Troya

Address: Avenida Rafael Puig Lluvina, 2, 38660 Playa de las Americas, Tenerife, Spain (Formerly Hesperia Troya)
Region: Spain > Canary Islands > Tenerife > Playa de las Americas
Price Range: RM379 - RM1,111 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Troya 4*
Number of rooms: 318
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity, Agoda and TripOnline SA so you can book your Hotel Troya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hesperia Troya Hotel Playa De Las Americas
Hotel Troya Tenerife/Playa De Las Americas
Hotel Style:
#8 Spa Hotel in Playa de las Americas
#11 On the Beach Hotel in Playa de las Americas
#18 Luxury Hotel in Playa de las Americas
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Troya staff and other travellers.
340 questions
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Questions? Get answers from Hotel Troya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“try to get away from noise of veronicas there a base thump going on till early hours”
 of 5 bubbles mall65, 16 Jan 2017 | Read review
“Highly recommend the penthouse apartments”
 of 5 bubbles 718donnam, 15 Jan 2017 | Read review
“We had Ocean view, enjoyed it lot”
 of 5 bubbles ragnarha, 10 Jan 2017 | Read review
“Ask for sea-view room to get the sun on your balcony”
 of 5 bubbles soo6492, 9 Jan 2017 | Read review
“don't pick a room facing veronicas”
 of 5 bubbles gareth61, 7 Jan 2017 | Read review
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