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Hotel Troya

24/07/2017 25/07/2017
1 room 2 adults 0 children
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1,427 Reviews from our TripAdvisor Community

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Showing 756: English reviews
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Reviewed yesterday NEW

We have just come back from a superb stay at hotel troya for 6 days on a half board basis. We had a speedy check in service with a smile and was served a cool glass of fruit juice whilst waiting for check in. our room was absolutely beautiful on the 6th floor and room was enough for 2 and...

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Helpful?
Thank Deborah D
northern ireland
Reviewed yesterday NEWvia mobile

Went to Hotel Troya late April first time to Tenerife, hotel is excellent food was the best I have had abroad. Rooms very clean, we were at front over looking sea. Down fall was the pool area didn't think it was cleaned very well.

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Thank karen21_10
Keswick, United Kingdom
Reviewed 3 days ago NEWvia mobile

Firstly, I have no idea what everyone is going on about regarding the food. We all stayed here nearly every night/day for food and I have to say it was widely varied and absolutely beautiful! Could not knock this hotel regarding service/food quality and cleanliness. All staff extremely friendly and helpful at all times. We are a young group and...

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Thank shannongilmo
Reviewed 3 days ago NEWvia mobile

The hotel is in a good location very close to beach, shops and bars, I could hear the music coming from bars in hotel room at night and some guests were quite noisy coming back in early hours. The room was clean and tidy and towels changed daily. We went half board but found the choice of food wasn't that...

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Thank Dontmessme
Reviewed 5 days ago NEW

We stayed at this hotel few years ago and since then it was very much improved. The rooms had been refubished. We don't stay in the hotel we tend to spend our time walking or at the beach so can't comment on these services. The cleaning services are excellent clean towels every day and beds changed every other day with...

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Helpful?
Thank Lynda A
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for your nice words on the Hotel Troya on tripadvisor. We feel very pleased to read that you highlight some of our strengths, such as the privileged location, the cleaning service or the friendliness of our staff. We appreciate as well your good impressions on the condition of our Hotel after the refurbishment experienced on 2013....

Wrexham, United Kingdom
Reviewed 6 days ago NEW

Very poor. Wants a refurbishment in all areas. One toilet for the whole of the pool area. One bar working for all of the hotel. (We were told that the pool bar would be closed for refurbishment before we left the U.K.) Food was not hot and not enough variety. Flies on bread, cheese etc. There is a lot of...

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2Thank bonkers42
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for taking some minutes of your time, and also for highlighting the good condition of the Hotel front. We feel sad to read your negative comments on the rest of the aspects of the Hotel. The Hotel Troya was refurbished on 2013, including all the rooms, main Restaurant and Reception. In addition, we had our Brand...

Saxilby
Reviewed 1 week ago via mobile

Rooms are very good. Cleaned/towels everyday. Went for 10days half board. Very noisy from 10pm - 4am from Veronicas. Doors are soundproofed but can still hear. Had to pay for use of fridge and teas/coffee. Breakfast is passable. Most of food at dinner terrible. Staff arent too freidly but are give good service. Entertainment was good. Pool was very warm....

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2Thank Cindy O
Glasgow, United Kingdom
Reviewed 1 week ago

absolutely loved this hotel! visited this hotel last june with two of my friends and would definitely return! went all inclusive and was great that you could get a good selection of drinks at the bar and you could also get snacks for free with your all inclusive from what I remember it was burgers ( they were to die...

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1Thank bumblebee3395
Reviewed 1 week ago via mobile

We had a "fantastic" stay at the Hotel Troya My Husband is disabled and staff and everyone were very helpful to me during our stay ! Wonderfully convenient for the Promenade it is so central to all the amenities! Will definitely go back .

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Thank Stephen W
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear Brenda, We feel delighted when reading your fabulous comments on the Hotel Troya on tripadvisor. Thank you for highlighting our privileged location, as well as the good service of our staff. We will be pleased to welcome you back whenever you feel like, Best regards

Oxfordshire, United Kingdom
Reviewed 1 week ago via mobile

We have stayed in this hotel several times & it's perfect for us. We love the location, the hotel is clean, the staff are friendly & helpful & the food is good. We wouldn't choose to stay anywhere else as this hotel gives us everything we need to help us to enjoy our holiday.

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Helpful?
Thank clclairelaw
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for your fantastic words on the Hotel Troya on tripadvisor. It has been a pleasure for all of us, and also to read that we have managed to meet all your expectations. We are looking forward to welcoming you back again, Kind regards

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24/07/2017 25/07/2017
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Amenities

Highlights
  • Restaurant
  • Pool
  • Spa
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Internet
  • Free Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
The Troya Hotel is a 4 Stars Resort, placed in the center of Costa Adeje’s Boulevard, and facing front Troya Beach. This is a first class Hotel located at only 20 meters away from the beach, with only the seafront walk in between the sea and the hotel. A modern building ‘L’ shaped, with large areas, sweet-water pool, heated during the winter season, plus our Natural Spa with more than 1000 m2 full of sensations. The Troya Hotel offers the perfect atmosphere in order to entirely enjoy the tropical weather of Tenerife in any season of the year. This Hotel is the only one in the company that also offers the All Inclusive board basis option. Our aim is to satisfy our customers. ... more   less 

Additional Information about Hotel Troya

Address: Avenida Rafael Puig Lluvina, 2, 38660 Playa de las Americas, Tenerife, Spain (Formerly Hesperia Troya)
Region: Spain > Canary Islands > Tenerife > Playa de las Americas
Price Range: RM491 - RM2,012 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Troya 4*
Number of rooms: 318
Reservation Options:
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Also Known As:
Hesperia Troya Hotel Playa De Las Americas
Hotel Troya Tenerife/Playa De Las Americas
Hotel Style:
#9 Spa Hotel in Playa de las Americas
#11 On the Beach Hotel in Playa de las Americas
#18 Luxury Hotel in Playa de las Americas
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Troya staff and other travellers.
411 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we had room 618 and it was stunning”
deborahdF2075CD, 28 May 2017 | Read review
“Sea view and high up”
648lyndaa, 24 May 2017 | Read review
“Pool view rooms can be noisy at night if the wind's in the wrong direction”
Stu-n-Pol, 17 May 2017 | Read review
“Room 631 had a great view of the sea”
AlanLpool80, 17 May 2017 | Read review
“Sea / pool view high floor”
148stuarte, 9 May 2017 | Read review
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