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Comfort Suites

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130 Reviews from our TripAdvisor Community

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Showing 128: English reviews
Lincoln, Nebraska
Level Contributor
64 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 weeks ago via mobile

We are on our way to our grandsons house. We never book ahead as they make you prepay and your stuck good or bad. They held a king suite for us till we got to the hotel our room was super. We have traveled all our lives im the U. S. A. and this place was super nice with friendly... More 

Helpful?
Thank PJB623
dallas
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 weeks ago via mobile

Great location off the highway, friendly employees, comfortable beds , roomy bathroom with good shower and would definitely stay again in the future. The fridge wasn't getting cold the whole time we were there and then when we were leaving we noticed it wasn't plugged in! Who unplugs the fridge?

Helpful?
Thank muneca2858
Overland Park, Kansas
Level Contributor
94 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 5 weeks ago

Remodeled within the last couple (?) of years. Modern but lovely décor in lobby/breakfast area without those ultra-modern garish colors or light fixtures. I loved the cozy defined "living room" style sitting area with large screen TV, fireplace, couch, end-tables. Elevator in the middle of lobby with glass window view of lobby. I was also very impressed with the room... More 

Helpful?
Thank Ann T
Lone Oak, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 September 2016 via mobile

We booked room for two nights left early the next morning after night one to go float the river. Upon returning to the room all our stuff was cleaned out.we went to the front desk and clerk said we only booked one night even though our key still opened side door and the room. They had put our stuff in... More 

Helpful?
2 Thank Chadrack
Natalie G, Guest Relations Manager at Comfort Suites, responded to this review

I would like to thank you for the time you’ve dedicated to write this review and On behalf of our entire team; I would like to apologize for failing to exceed your expectations. Regarding the yeti cup, we (included me, personally) looked for your cup throughout the room when you reported the issue and nothing was found, unfortunately. I understand... More 

Graham, Texas
Level Contributor
276 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 28 August 2016 via mobile

We were here for a girls shopping weekend. The location is great - near a lot of restaurants and shopping. Close to the interstate but the rooms were quiet. The breakfast is above average. The door in the back of the hotel (which was near our first floor room) was supposed to require key access but it did not. Also... More 

Helpful?
1 Thank sonyaj68
Natalie G, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for taking the time to provide us with your feedback regarding your stay at the Comfort Suites New Braunfels. We are excited to hear you enjoyed your stay and hope that you will make Comfort Suites New Braunfels your first choice of hotels in the future. We look forward to having you as our guest again when you... More 

Albuquerque
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 11 August 2016

We stayed one night on the way to San Antonio. The rooms were clean. The check in easy. The room was quiet and the breakfast filling. Nothing special or note worthy. Chains are predictable as it is their intent. Like McDonalds how can you write a review? But that is why we tend to stay and eat at predictable places.

Helpful?
Thank Michael N
Natalie G, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for your kind words and recommendation. We pride ourselves on our friendly staff and clean, comfortable suites. We look forward to having you as our guest again when you travel to New Braunfels. Sincerely, Natalie Granger Guest Service Manager Comfort Suites,1489 IH 35 N 830-643-1100 More 

Houston, Texas
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 August 2016

Last minute booking for a Friday float down the Guadalupe River as there was limited rooms available for 2 nights - Thursday and Friday. The Friday night rate doubled. Clean and functional room. Breakfast was less than stellar compared to other hotels in this range - Hampton, Holidday Inn Express. Breakfast was busy and items were not getting refilled 30... More 

Helpful?
Thank Carol B
Natalie G, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for taking the time to write a review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Natalie Granger Guest... More 

Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 July 2016 via mobile

We stayed here for 3 nights. This hotel is clean and convenient. It's close to I-35 and a short drive to Schlitterbaun. The breakfast was decent considering is was a continental breakfast. Everyone who worked there was nice and helpful. It was perfect for our family of 5.

Helpful?
1 Thank Jennifer L
Natalie G, Guest Relations Manager at Comfort Suites, responded to this review

Thank you so much for sharing your experience on Trip Advisor regarding your recent stay at Comfort Suites New Braunfels. We greatly appreciate your awesome ratings and comments. I will definitely pass along your compliments to our staff. It is our goal to provide quality, well-appointed suites, a generous complimentary breakfast buffet, and exceptional customer service, as well as other... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 July 2016

Worst hotel in history. Made reservations online a week ago for 2 rooms. Paid the $226.18 deposit Got a conformation call from the desk at 10:21 pm dude asked if I was still going to stay. I said yes be there around 11:55. Due to accident got here at 12:23 and the lady at the desk said she Sold my... More 

Helpful?
2 Thank Chris D
Natalie G, Guest Relations Manager at Comfort Suites, responded to this review

I really appreciate your taking the time to share your disappointment. We want our guests to have the best experience possible.where every area of the hotel is clean and spacious and all services are on-time and of the highest quality. I am sorry if that was not the case. You can be confident that we will follow-up on your concerns... More 

Staunton, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 July 2016

Clean, comfortable, pretty quiet considering the hotel was full. Breakfast was good with lots of choices, grandson loved his Texas shaped waffle! Staff was great, no complaints, I would definitely stay there again.

Helpful?
Thank barboslj
Natalie G, Guest Relations Manager at Comfort Suites, responded to this review

Thank you so much for sharing your experience on Trip Advisor regarding your recent stay at Comfort Suites New braunfels. We greatly appreciate your awesome ratings and comments. I will definitely pass along your compliments to our staff. It is our goal to provide quality, well-appointed suites, a generous complimentary breakfast buffet, and exceptional customer service, as well as other... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Breakfast Available
  • Meeting Rooms
  • Self-Serve Laundry
Official Description (provided by the hotel)
This is a gold award winning property from Choice Hotels. The hotel offers a free hot breakfast, outdoor pool , free high speed internet, fitness center, guest laundry, and meeting space. We are easily accessible from IH-35 and only minutes from Schlitterbahn, Gruene, and river tubing attractions. If you are in the mood to shop we are a short ride from the outlets in San Marcos and also a short ride to everything in San Antonio. ... more   less 

Additional Information about Comfort Suites

Address: 1489 I-35 North, New Braunfels, TX 78130
Region: United States > Texas > New Braunfels
Price Range: RM317 - RM612 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 62
Reservation Options:
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Also Known As:
Comfort Hotel New Braunfels
Comfort Suites New Braunfels
New Braunfels Comfort Suites
Hotel Style:
#8 Family Hotel in New Braunfels
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Questions & Answers

Questions? Get answers from Comfort Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always upper floor and to the back. Stay clear of elevators and ice machine rooms.”
 of 5 bubbles 498michaeln, 11 Aug 2016 | Read review
“Convenient location, close to attractions and restaurants, good value”
 of 5 bubbles barboslj, 15 Jul 2016 | Read review
“Don't stay here!!!!”
 of 5 bubbles timmaem, 10 Jul 2016 | Read review
“Top floor for sure”
 of 5 bubbles Ranera, 18 Mar 2016 | Read review
“We like to stay in room 130, but all the rooms are good. We like a king size bed ,but they also have rooms with two queen size beds.”
 of 5 bubbles liz615, 8 Mar 2016 | Read review
5 of 5
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