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Fairfield Inn & Suites by Marriott New Braunfels

242 reviews
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Traveller (14)
Room & Suite (14)
Dining (3)
Overview
  • Excellent51%
  • Very good32%
  • Average9%
  • Poor4%
  • Terrible4%
Travellers talk about
“front desk”(41 reviews)
“oatmeal”(11 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Airport Transportation
Suites
2.5 Star Hotel
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Reviews (242)Write a Review
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LanguageEnglish
114
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12
Show reviews that mention
All reviewsfront deskoatmealmarriott rewardsgreat smileroom was cleanrooms are nicegreat staywould stay againsan marcosstayed here for one nightindoor poolfree breakfastdesk staffnice breakfastice machinefitness centertop floor
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11 - 15 of 238 reviews
Reviewed 24 October 2017

Where to start? Check-in was quick and efficient so no issues there. After returning from dinner, we realized our toilet was not working properly. It would not fill with water and could not be used. I called the front desk and was basically told, sorry...More

1  Thank SmallFam2012
Response from Cynthia V, Assistant General Manager at Fairfield Inn & Suites by Marriott New BraunfelsResponded 25 October 2017

SmallFam2012, Thank you for taking the time to give us feedback regarding your stay. I want to apologize for the issues you experienced here, as I understand the importance of having a relaxing and stress free hotel stay. I apologize for the toilet not working...More

Reviewed 21 October 2017 via mobile

The hotel is easy to find. Parking was ample and handy. Even better they have a bus to drive you to entertainment and back. In a town with so many biergartens that's a major plus. The pool and hot tub are small but well maintained....More

Thank Steve C
Response from Cynthia V, Assistant General Manager at Fairfield Inn & Suites by Marriott New BraunfelsResponded 25 October 2017

Steve C, Thank you for spending the time to tell the world about our hotel! We are happy to hear that you stay was pleasing and that you enjoyed your time in New Braunfels overall. Our staff takes pride in delivering an experience that is...More

Reviewed 18 October 2017

We stayed one night on our way to San Antonio. We had stayed at this hotel before and really liked it however when we went to check in to our surprise they said they had given us an upgrade. The upgrade was a one bedroom...More

Thank dsg560
Response from Cynthia V, Assistant General Manager at Fairfield Inn & Suites by Marriott New BraunfelsResponded 26 October 2017

dsg560, Thank you for your feedback! We are glad we were able to offer you an upgrade during your stay but sad to hear that the location of the guest room in the hotel was inconvenient. I hope that our staff put forth the effort...More

Reviewed 14 October 2017 via mobile

Although I did not stay here I went here to get a $500 gift card for my manager at work to thank him. They had 2 gift cards, both expired?? How do gift cards expire. So I had them call you the courtyard across the...More

Thank Bvanderloop
Reviewed 2 October 2017 via mobile

I stayed in this hotel over the weekend with my husband. This is the best hotel in New Braunfels. Clean rooms and comfy beds. The front desk is really friendly and helpful. Near all the attractions I'll be back with my kids.More

Thank SandraJfromHouston
Response from Cynthia V, Assistant General Manager at Fairfield Inn & Suites by Marriott New BraunfelsResponded 6 October 2017

SandraJfromHouston, Thank you for your feedback about our hotel! We are glad to hear that you deemed us the BEST hotel in New Braunfels. That is a high honor that implies a lot of effort to uphold. It is good to know you enjoyed a...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Airport Transportation
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$83 - US$219 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in New Braunfels
#4 Family Hotel in New Braunfels
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$83 - US$219 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in New Braunfels
#4 Family Hotel in New Braunfels
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (14)
Room & Suite (14)
Dining (3)
Pool & Beach (1)
Questions & Answers
Ask a question
shardaybartie
2 July 2016|
AnswerShow all 2 answers
Response from Cooperton | Reviewed this property |
Too far to walk but an easy drive.
0
Votes
austinwingsfan
18 July 2015|
Answer
Response from Cynthia V | Property representative |
yes, we have an elevator.
0
Votes
austinwingsfan
18 July 2015|
AnswerShow all 2 answers
Response from Cynthia V | Property representative |
We have 2 elevators.
0
Votes
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12
Room Tips
"Excellent location off of I-35."
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"Request a room towards the back away from the frontage road and freeway"
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"Get one with a tub shower combo maybe a little better"
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"When you get here ask for Carla or Beth Anne. If they are not available, everyone her is awesome.."
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