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Quality Inn & Suites

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Quality Inn & Suites
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237 Reviews from our TripAdvisor Community

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Showing 232: English reviews
Council Bluffs
Reviewed 5 September 2016

Should have left while I had the chance. Our room was musty smelling. It seemed as if everything was dated and needs a general overhaul. Our door was not sealed to the outside. Our bathroom was so tiny you could hardly turn around. The bathroom door needed total replacing as it stuck and the hinges were rusty. The only thing...

Review collected in partnership with Best Western
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Helpful?
Thank marysN6008KX
Dolly S, Manager at Quality Inn & Suites, responded to this review

Hello Thank you for taking the time to give us a review. We do appreciate the feedback it helps us to know what to focus on and what we are doing right. I am that the hotel did not meet your expectations. We did complete the first phase of our renovation, which was the lobby, breakfast area, and fitness center....

Lonoke, AR
Reviewed 23 August 2016

Short weekend trip. Room was clean, but uncomfortable bed. Nice people, food looked good, but did not get to eat. Bathroom furnishings were old. I usually stay at Best Western, but probably would not stay at this one agin.

Review collected in partnership with this hotel
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Helpful?
Thank ljgm
BW_NE_Mall, Front Office Manager at Quality Inn & Suites, responded to this review

I'm very sorry that you did not enjoy your stay with us completely. It is never our intention to leave our guests unhappy. I will say that our rooms will be updated in upcoming renovations for the hotel. We would love the chance to improve the quality of the hotel in your eyes. Thank you, Jelissa Best Western N.E. Mall...

Delhi, United States
Reviewed 12 August 2016

We stayed at this hotel for an entire week; our stay was very comfortable; grandsons enjoyed our pool-side room, the breakasts suited everyone's taste and was delicious....staff very friendly and helpful.

Review collected in partnership with Best Western
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Helpful?
Thank Carol H
Dolly S, Manager at Quality Inn & Suites, responded to this review

Hello Carol, Thank you so much for your feedback. I appreciate you taking the time to give us a review. I am so happy that we meant your expectations and your grandchildren enjoyed the pool and breakfast items. I trust that you will come back again and see us when your in the area. Please ask for me next time...

Reviewed 5 August 2016 via mobile

We stayed here for a day && I will definitely be going back every time I go to the area! It was very clean very comfortable && the front desk guy Chris was AMAZING! Anything we needed he helped us out with & made us feel at home! Its employees like this that make the stay even better! Love this...

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Helpful?
Thank Brittany G
Dolly S, Manager at Quality Inn & Suites, responded to this review

Good morning, Thank you so much for taking time out of your schedule to do this review. We appreciate your feedback it helps us to keep best practices and to improve where we need to. Thank you for the shout our for Chris I will be sure to let him know how much you appreciate his customer service. We are...

Wexford, Pennsylvania
Reviewed 4 August 2016

Needed to stay somewhere for a week or so until I found something more long term, as I am in town as a travel nurse. I would recommend this place. The room was clean, had a small pool and hot tub and the other guests seemed to be a mix of people staying for work and families on vacation. Free...

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Helpful?
Thank runaboutPgh
Dolly S, Manager at Quality Inn & Suites, responded to this review

Good morning, Thank you for taking time out to send in a review, we appreciate your feedback it helps us to keep best practices and helps us to improve in areas that need improving. We are so happy that we meant your expectations and we trust you will come and see us again. Thank you for the great feedback about...

Brownsville, United States
Reviewed 26 July 2016

Had business in Arlington and this hotel is located perfectly, didn't have to worry about staying in a busy city, was able to stay somewhere quiet, away from the noise, and was an easy daily trip to Arlington, Fort Worth, and Dallas. This hotel has it all, amazing breakfast, comfortable beds, friendly staff, and its incredibly quiet. A must stay...

Review collected in partnership with Best Western
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Helpful?
Thank Daniel H
Dolly S, Manager at Quality Inn & Suites, responded to this review

Thank you so much for your review, We are so happy you enjoyed your stay and it was convenient for you. We are please to hear that you enjoyed you breakfast and the guest room. We strive hard to provided great customer service and it's always nice to hear that we are doing a good job. I trust that you...

Euless, United States
Reviewed 18 July 2016

I've already given my dissatisfied comments - I have nothing more to say, except I probably won't stay at a Best Western again - at least not this one. Room stunk, staff was not really friendly. My credit card was compromised and I had to cancel my credit card.

Review collected in partnership with Best Western
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Helpful?
2Thank Patti D
Dolly S, Manager at Quality Inn & Suites, responded to this review

Hello Patti, Thank you for your review, we appreciate your feedback. It helps us to improve where we need to and helps us to keep good practices. I am sorry to hear the we did not meet your needs, I am sorry you guest room was not pleasant I looked up your stay but I did not see anywhere in...

Duncan, United States
Reviewed 16 July 2016

I am relocating to the Dallas area. I've stayed in a few Best Western Properties and so far they have been good choices. I can tell the difference in the properties that I choose especially when it comes to the area that they are located kind of determined how well kept and professional they are. I've stay in Addison, Iriving...

Review collected in partnership with Best Western
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Helpful?
Thank Kaneesha B
Dolly S, Manager at Quality Inn & Suites, responded to this review

Thank you Kaneesha, We appreciate your feedback it helps us to improve where we need to and help us to keep best practices. I want to thank you for your loyalty to the Best Western Brand. I hope that you will come back and see us again when your in this area. We will be starting our renovation for the...

Roseburg, Oregon
Reviewed 14 July 2016

Very nice, comfortable grounds with lots of grass and trees, perfect for having a dog. Room was very quiet, clean. Breakfast was great. The refrigerator had a freezer so we could freeze our ice packs for traveling the next day.

Review collected in partnership with this hotel
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Helpful?
Thank 504diho
Dolly S, Manager at Quality Inn & Suites, responded to this review

Thank you to taking the time to give us a review, I am happy to hear you enjoyed your stay and I trust you will come and visit us again soon. When you do come please ask for me at the front desk so I can greet your personally. Thank you again, Dolly

Mt.. Juliet TN
Reviewed 2 July 2016

We always try to stay at BW's. This BW was again excellent the service the room the breakfast all excellent. It was close to great restaurants shopping and the airport. Would stay here again, the only negative was the road construction in the area.

Review collected in partnership with Best Western
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Helpful?
Thank GAYE P
Dolly S, Manager at Quality Inn & Suites, responded to this review

Hello, Thank you for taking the time to give us a review. I am so pleased to hear we have meant your expectations for your stay. I hope that you will come and see us again. Thank you so much, Director of Sales Dolly Schnetzler

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
  • Family Rooms
  • Smoking rooms available
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Self-Serve Laundry
  • Breakfast Available
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Multilingual Staff
Official Description (provided by the hotel)
Get your money’s worth at the Quality Inn & Suites® hotel in North Richland Hills, TX, located near NRH2O Water Park and Nytex Sports Centre. Our hotel is a short drive from a variety of such popular attractions as: -Fort Worth Historic Stockyard -Bass Performance Hall -AT&T Stadium and Globe Life Park -Six Flags Over Texas -Texas Motor Speedway -Fort Worth Zoo You can depend on our hotel for all of the amenities you expect and genuine service from people who are professional, responsive and friendly. Enjoy such additional amenities as: -Free hot breakfast -Free WiFi -Free coffee -Free Guest laundry -24-hour Business Center Quality Inn & Suites offers more than the typical affordable hotel: you get more for your money with our “Value Qs.” From premium bedding and a refreshing shower to hot breakfast and friendly service, it all adds up to real value for you. Your room has everything you need to relax, including a flat-screen TV, hair dryer, iron, ironing board and more. Affordable, enjoyable, and great for business travel, a weekend getaway, or a vacation — our Quality Inn & Suites hotel in North Richland Hills, TX makes it easy to make the travel memories that matter. ... more   less 

Additional Information about Quality Inn & Suites

Address: 8709 Airport Freeway, North Richland Hills, TX 76180 (Formerly N.E. Mall Inn & Suites)
Region: United States > Texas > North Richland Hills
Price Range: RM327 - RM488 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Best Western Ne Mall Inn And Suites Fort Worth
Best Western Ne Mall Inn & Suites Fort Worth Hotel North Richland Hills
Best Western North Richland Hills
North Richland Hills Best Western
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“do not stay here.”
jhorton0713, 19 Dec 2016 | Read review
“King size bed was awesome! Thanks to all!”
MaryW855, 12 Sep 2016 | Read review
“Bring a set of simple, household tools. I had to make repairs to the faucet and bathtub shower heads while staying at this hotel. I contacted the front desk to let them know what was going on (prior to any maintenance done) and I was told be the customer rep that they would make a note so I wouldn't be held responsible but they didn't know what to do.”
davidbV8098JJ, 1 Jun 2016 | Read review
“Stay near front of location if security is a concern. ”
memphismid, 11 May 2016 | Read review
“In the back if you can get it..much quieter than near the road construction.”
25var, 9 Oct 2015 | Read review
5 of 5