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Hilton Garden Inn Houston/Pearland

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Hilton Garden Inn Houston\/Pearland
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409 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Houston/Pearland
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Showing 403: English reviews
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 12 April 2016 via mobile

I am currently staying at the hotel for business. Having experienced many "chain" hotels throughout the US, Hilton garden is one of the best. I arrived tired after a long flight and the receptionist was extremely friendly and helpful. The first room I was allocated was in front of the air conditioning units on the roof and was rather loud,... More 

Helpful?
1 Thank tricky9579
Indiana
Level Contributor
52 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 11 April 2016 via mobile

First off I want to say that the day staff on 4/9/16 should be commended. They are truly an asset to the property. We were booked there for an overnight stay after our cruise. After am exhaustive morning (initially being dropped off at the wrong hotel) the young lady that greeted us upon arrival was very empathetic to our needs.... More 

Helpful?
3 Thank Alwayzalady30
Level Contributor
7 reviews
5 hotel reviews
Reviewed 9 April 2016 via mobile

The hotel had a great first impression from the exterior. The front desk clerk was disappointing as was the room service. I called in room service at 7:50PM and at 8:30 I still did not receive my food. I called to see what the hold up was and they didn't even have my order. The attendant who answered apologized and... More 

Helpful?
Thank Colby I
PearlandHGI, General Manager at Hilton Garden Inn Houston/Pearland, responded to this review

Dear Sir, We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a... More 

Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 April 2016 via mobile

Nice area, went for a walk to see what I could find. Most shops were closed at 8:00 though. Room was clean and quiet, didn't even hear the elevator that was 20 feet away. Good size room and giant bathroom. No shampoo, two conditioners, not the end of the world. The restaurant looked more like a good diner and the... More 

Helpful?
Thank DarrenKyle
Nutley, New Jersey
1 review
Reviewed 4 April 2016

Great hotel. Easy to access. Centrally located to all our events Easy to park. Very safe. This is the most annoying part of the trip. I can't submit the survey unless i write 200 characters Yyyyyyyyyyyy

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 180gerardb
Buda, Texas
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 March 2016

Traveled here for business. Great location to stay. Not too busy for Houston area and safe. Also a good hotel for meeting customers if needed. All of staff was pleasant. Will surely return in the near future for business.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Thecoastie
Corsicana
1 review
Reviewed 26 March 2016

The entire stay was exceptional. From the moment I arrived to the time I checked out the staff was exceptional and top notch. I highly recommend this location to anyone who considering staying here!!!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Joshua_Sewell
PLANO, United States
1 review
Reviewed 26 March 2016

I had multiple issues during this stay - right from bad toilets, unclean desks, 30 mnts wait for parking, not working internet etc. Think hundred times before booking this hotel. I took it with their team but lackadaisical response until now.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ravishankar R
PearlandHGI, General Manager at Hilton Garden Inn Houston/Pearland, responded to this review

Dear Mr. Ravishankar, Once again I do apologize for the issues that you encountered while staying with us. As I had stated earlier we had a huge banquet the evening you had arrived and for a very short time parking was limited. Normally we don't have large groups meeting on week nights. The internet was working properly, guest just need... More 

Austin, Texas
1 review
Reviewed 24 March 2016

Easy driving access to hotel, clean rooms, comfortable lobbys, professional and helpful staff. Would have preferred a bathtub rather than just a shower. Bed was comfortable. Exercise room was welcomed.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank rosannb732
San Antonio, Texas
1 review
Reviewed 22 March 2016

Worst hilton stay ever. Room was not very clean, smelled, stained couch, standing water in the kurig, sticky dest and no batteries in the remotes. Staff were rude and absolutely no help. Stay at another hilton and save your money, there are other nice ones in the area. Even if your their for the convention center I would rather drive... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank T8358RQmatthewk
PearlandHGI, General Manager at Hilton Garden Inn Houston/Pearland, responded to this review

Dear Guest, I sincerely apologize that we did not meet you're expectations during you're stay. Our staff prides itself in making everyone feel like this is their home away from home but obviously we came up short this time. I hope you will consider staying with us next time you are in the area and please let me know of... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Hilton Garden Inn Houston-Pearland is a hotel and conference center. Each hotel room and suite features an adjustable bed, microwave, refrigerator, and free WiFi. There is 6000 sq. ft. of meeting space, AV equipment rental, catering services, and a 24-hour business center. Enjoy breakfast and dinner in the onsite restaurant, The Great American Grill. Evening room service is also available. Other premium amenities include a saltwater pool, 24-hour fitness center, and 24-hour convenience store onsite. ... more   less 

Additional Information about Hilton Garden Inn Houston/Pearland

Address: 12101 Shadow Creek Pkwy, Pearland, TX 77584-7288
Region: United States > Texas > Texas Gulf Coast > Pearland
Price Range: RM396 - RM742 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Houston/Pearland 3*
Number of rooms: 137
Reservation Options:
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Also Known As:
Hilton Garden Inn Houston/Pearland Hotel Pearland
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Houston/Pearland staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Houston/Pearland staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“avoid the room directly above AC units”
 of 5 bubbles 769andrewp, 3 May 2016 | Read review
“Back side of hotel, off of the first floor are quietest areas.”
 of 5 bubbles DW75NW, 13 Jan 2016 | Read review
“Rooms on the front side may have a better view.”
 of 5 bubbles ChelseaHarrisD, 28 Jul 2015 | Read review
“If travelling with family, request connecting rooms.”
 of 5 bubbles Yamboree, 21 May 2015 | Read review
“Higher floor rooms much quieter.”
  • Bed Comfort
 of 5 bubbles MJS49, 22 Apr 2015 | Read review
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