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Extended Stay America - Dallas - Plano Parkway

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Extended Stay America - Dallas - Plano Parkway
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57 Reviews from our TripAdvisor Community

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Showing 57: English reviews
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Plano, Texas
Reviewed 1 week ago

This is a great place to say. The lady that checked us in was very nice, friendly and helpful. The room was supper clean and cozy. The room was a good size and I was glad to see that it had a kitchenette with a full size refrigerator. When my husband and I went to the front desk the next...

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Helpful?
Thank _stacydgriffin
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway, responded to this review

Thank you for your positive comments regarding your stay and our hotel. I am pleased to read your comments on how comfortable and spacious your room was. It is also good to know you and your husband received adequate customer service throughout your stay. Thank you again for your review. We look forward to seeing you in the future, should...

Reviewed 1 week ago via mobile

Our whole stay here has been incredibel because of Lani Thomas and her excellent customer service. Always smiling and always busy and calm under any circumstance when I needed her help. Antonio, I guess he is a traveling manager between two hotels never fails to help. Always prepared to help!! And Tammy, a new boss lady I've seen in action...

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Helpful?
Thank KirksMighty4
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway, responded to this review

Thank you for sharing your experience with us. First, I am pleased you received excellent customer service during your stay. We strive to provide customers with memorable service so I am glad you received quality from our staff. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

Dallas, Texas
Reviewed 4 weeks ago

I want to say thank you for the great services at this location. The staff is very nice and the front desk clerk has a very beautiful attitude and was concern about how well I enjoyed the stay. Will be back again. I was treated like I was at a five star hotel!!!

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Helpful?
Thank nsh192017
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway, responded to this review

The team and I appreciate your feedback. It is good to know you were well accommodated by our staff and that you valued our convenient location of our hotel. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Reviewed 4 weeks ago via mobile

This place is great to stay love the staff and management was very helpful , they answer my every question even when i ask many, they made my stay fell like home definitely one of the best hotels to stay

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Helpful?
Thank Oscar Z
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your comments regarding the staff and the quick response to your needs. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

A TripAdvisor Member
1 review
Reviewed 15 January 2017 via mobile

The place is under transitional management. That means there's no person to really "own" the management right now. So how that plays out is that if one mentions that trash behind the building is not being picked up, leaves by the doors are not cleaned up, tickets put in to get things fixed in the room aren't handled in a...

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Thank A TripAdvisor Member
Oklahoma City, Oklahoma
Reviewed 12 January 2017

If you are needing a place to crash for the night or a couple of nights, then this place definitely serves it purpose. My room had a weird odor to it that bothered me during my stay but I couldn't put my finger on it. It was like when you mop a floor with dirty water. Also, the bathtub needed...

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Helpful?
Thank N M
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway, responded to this review

Thank you for taking the time to write a review of your stay. We are happy to know to read your remarks about our staff. However, we are very sorry that the smell affected your stay. To prevent this from happening again, our team is working to ensure a neutral pleasant smell is the first thing you notice about the...

A TripAdvisor Member
1 review
Reviewed 4 January 2017 via mobile

First room assigned too-fleas and toilet going off every few minutes.....switched to another room-barking dogs and hallway smells bad-stairwell filthy with trash and dirty clothes...Do they ever clean this place? Never again!

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Thank A TripAdvisor Member
Reviewed 2 September 2016 via mobile

Nice quiet place to stay..checked in with no hassle...room was non-smoking and smelled very clean. Booked a single studio. It was big. Two windows were nice. Slept with them open and it was quiet. Bathroom was immaculate. Kitchen had everything I needed to cook a nice home cooked meal. Big dining table which I doubled as a work table and...

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Helpful?
Thank Heather K
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway, responded to this review

Your feedback is very important. Thank yo for sharing. I am thrilled to hear you were provided clean, acceptable accommodations. The comments you made about the spaciousness of your room, the fully equipped kitchen, and the convenience of our location are satisfying. Thank you again for sharing your experience with us. We would love to see you again, should your...

Plano, Texas
Reviewed 8 August 2016

Making a move to Dallas was not easy. But starting with check in, I felt right at home. Everyday someone asked if there was anything I needed or help with. The customer service is excellent, even at the time of check in. If you need a hotel for longer than two weeks, this is an excellent option and this site...

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Helpful?
Thank QueenCG62
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway, responded to this review

We would like to thank you for sharing your experience. I'm thrilled to know you received excellent customer service from our staff and enjoyed your stay. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Frisco, Texas
Reviewed 13 June 2016

We stayed for two months while waiting to move into a house. Frankly, we chose this property for four reasons: 1. The location further North off the Tollway wasn't available 2. Extended Stays accept pets 3. The price per night was significantly less than the Residence Inn 4. Location, location, location Likes: - The staff was excellent. They are hardwork,...

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Helpful?
Thank Heather H
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway, responded to this review

I appreciate you bringing your experience to our attention. The condition of the room you described is unacceptable, and I sincerely apologize for your experience. To ensure your experience is not repeated, going forward we are in the process of refinishing our tubs. In an effort to maintain our property we have a national vendor for pest control. Further, I...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Dallas - Plano Parkway

Address: 4709 W Plano Pkwy, Plano, TX 75093 (Formerly Homestead Studio Suites)
Region: United States > Texas > Plano
Price Range: RM415 - RM527 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Dallas - Plano Parkway 2.5*
Number of rooms: 96
Reservation Options:
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Also Known As:
Homestead Studio Hotel Plano
Homestead Suites Plano
Homestead Plano
Plano Homestead Suites
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Dallas - Plano Parkway staff and other travellers.
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over a year ago

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Questions? Get answers from Extended Stay America - Dallas - Plano Parkway staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the back side are quiet. Avoid rooms overlooking the pool on weekends. Could be noisy.”
 of 5 bubbles S737DNheatherh, 13 Jun 2016 | Read review
“Don't get poolside as this is also only smoking area and it can get noisy”
 of 5 bubbles Debbijoolson, 13 Jan 2016 | Read review
“If you must stay here, a room higher up may be cleaner or better - but just don't stay here.”
 of 5 bubbles jmgraffix, 31 Dec 2015 | Read review
“Don't have one. we asked for something with a view, and got the parking lot:(”
 of 5 bubbles shira76, 12 Dec 2015 | Read review
“don't stay if you like quite”
 of 5 bubbles mojo389, 15 Sep 2015 | Read review
5 of 5