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Extended Stay America - Dallas - Plano Parkway

Expedia.comUS$90*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Extended Stay America - Dallas - Plano Parkway
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59 Reviews from our TripAdvisor Community

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Showing 59: English reviews
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Reviewed 4 weeks ago

If it wasn't for the staff, I would never choose this hotel. The people working here are the only saving grace. In particular Lani, Armand, Desire and another lady with blond hair make the guests feel welcomed and treat you with the greatest respect. The problem is with the corporate side. Their cost cutting measures are horrible. The towels, if...

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Helpful?
Thank Claudio C
00esa, General Manager at Extended Stay America - Dallas - Plano Parkway, responded to this review

Claudio, please accept my apology for the experience you shared in your feedback. We will discuss the issues you mentioned at our future team meetings and will focus on ways to improve in these areas so our guests have an exceptionally pleasant experience when staying at our hotel. On a positive note, we are glad that you loved our courteous...

HOTEL’S FAVOURITE REVIEW
Reviewed 2 September 2016 via mobile

Nice quiet place to stay..checked in with no hassle...room was non-smoking and smelled very clean. Booked a single studio. It was big. Two windows were nice. Slept with them open and it was quiet. Bathroom was immaculate. Kitchen had everything I needed to cook a nice home cooked meal. Big dining table which I doubled as a work table and...

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Helpful?
Thank Heather K
About Hotel's Favourite Review
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway, responded to this review

Your feedback is very important. Thank yo for sharing. I am thrilled to hear you were provided clean, acceptable accommodations. The comments you made about the spaciousness of your room, the fully equipped kitchen, and the convenience of our location are satisfying. Thank you again for sharing your experience with us. We would love to see you again, should your...

Scottsville
Reviewed 9 March 2017

I would not recommend staying at this place. It is pretty dark around the building, especially if you come in after dark. It is old and the service was not particularly good. The bed was comfortable enough, but the door did not have a deadbolt and I really didn't feel safe. They have free internet, but it is so slow...

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Helpful?
Thank MichelleEdmonson
Atlanta, Georgia
Reviewed 1 March 2017

I've had some not-so-great experiences with ESA's in other places but this one was top of the line. Customer service was attentive, had everything ready, the wifi worked easily and the clientele was professional. This is located across the street from the heart hospital and there is even a second ESA around the corner. Room was clean, bed was comfortable....

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Helpful?
Thank DealHawk2
Reviewed 15 February 2017 via mobile

Our whole stay here has been incredibel because of Lani Thomas and her excellent customer service. Always smiling and always busy and calm under any circumstance when I needed her help. Antonio, I guess he is a traveling manager between two hotels never fails to help. Always prepared to help!! And Tammy, a new boss lady I've seen in action...

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Helpful?
Thank KirksMighty4
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway, responded to this review

Thank you for sharing your experience with us. First, I am pleased you received excellent customer service during your stay. We strive to provide customers with memorable service so I am glad you received quality from our staff. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

Dallas, Texas
Reviewed 27 January 2017

I want to say thank you for the great services at this location. The staff is very nice and the front desk clerk has a very beautiful attitude and was concern about how well I enjoyed the stay. Will be back again. I was treated like I was at a five star hotel!!!

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Helpful?
Thank nsh192017
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway, responded to this review

The team and I appreciate your feedback. It is good to know you were well accommodated by our staff and that you valued our convenient location of our hotel. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Reviewed 27 January 2017 via mobile

This place is great to stay love the staff and management was very helpful , they answer my every question even when i ask many, they made my stay fell like home definitely one of the best hotels to stay

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Helpful?
Thank Oscar Z
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your comments regarding the staff and the quick response to your needs. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

A TripAdvisor Member
1 review
Reviewed 15 January 2017 via mobile

The place is under transitional management. That means there's no person to really "own" the management right now. So how that plays out is that if one mentions that trash behind the building is not being picked up, leaves by the doors are not cleaned up, tickets put in to get things fixed in the room aren't handled in a...

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Thank A TripAdvisor Member
Oklahoma City, Oklahoma
Reviewed 12 January 2017

If you are needing a place to crash for the night or a couple of nights, then this place definitely serves it purpose. My room had a weird odor to it that bothered me during my stay but I couldn't put my finger on it. It was like when you mop a floor with dirty water. Also, the bathtub needed...

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Helpful?
Thank N M
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway, responded to this review

Thank you for taking the time to write a review of your stay. We are happy to know to read your remarks about our staff. However, we are very sorry that the smell affected your stay. To prevent this from happening again, our team is working to ensure a neutral pleasant smell is the first thing you notice about the...

A TripAdvisor Member
1 review
Reviewed 4 January 2017 via mobile

First room assigned too-fleas and toilet going off every few minutes.....switched to another room-barking dogs and hallway smells bad-stairwell filthy with trash and dirty clothes...Do they ever clean this place? Never again!

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Thank A TripAdvisor Member

29 photos of this hotel

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Dallas - Plano Parkway

Address: 4709 W Plano Pkwy, Plano, TX 75093-5308 (Formerly Homestead Studio Suites)
Region: United States > Texas > Plano
Price Range: RM363 - RM528 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Dallas - Plano Parkway 2.5*
Number of rooms: 96
Reservation Options:
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Also Known As:
Homestead Studio Hotel Plano
Homestead Suites Plano
Homestead Plano
Plano Homestead Suites
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Dallas - Plano Parkway staff and other travellers.
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Questions? Get answers from Extended Stay America - Dallas - Plano Parkway staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book through Priceline.com you will pay half of the regular rate ($94.00). Be prepared to pay a $100.00 deposit.”
T6362KWclaudioc, 22 Apr 2017 | Read review
“Rooms on the back of the hotel have no road noise”
DealHawk2, 1 Mar 2017 | Read review
“Rooms on the back side are quiet. Avoid rooms overlooking the pool on weekends. Could be noisy.”
S737DNheatherh, 13 Jun 2016 | Read review
“Don't get poolside as this is also only smoking area and it can get noisy”
Debbijoolson, 13 Jan 2016 | Read review
“If you must stay here, a room higher up may be cleaner or better - but just don't stay here.”
jmgraffix, 31 Dec 2015 | Read review
5 of 5
Expedia.com
US$90* /night
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ExtendedStayUS$90
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Prices are for 1 room, 2 adults
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