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Candlewood Suites Plano-Frisco

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80 Reviews from our TripAdvisor Community

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Showing 76: English reviews
Lafayette, Louisiana
Reviewed 23 October 2016

Great place to stay. Had everything we needed. Cordial, helpful employees. Comfortable, quiet rooms. Great location in an affluent area of Plano. Kitchen was stocked with soap, paper towels, and dishwasher tabs. There was a pantry to purchases things if you forget something, a place to check out games, appliances, etc., and although there is no free breakfast or pool,...

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Helpful?
Thank Liz D
Reviewed 22 October 2016

Easy to reserve, check-in, stay and move out hotel. The hotel room features necessary support items (e.g. kitchen, laundry, cafeteria) and frontdesk staff (Shauna) is extremely helpful. I stayed at the hotel for 3 days to visit a nearby business and throughly enjoyed my stay.

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Helpful?
Thank Sachin G
Atlanta, Georgia
Reviewed 5 October 2016

I've stayed a y several Candlewoods and this by far has to be the best! The areas are clean and the room was impeccable. The Front Desk area was modern and staff delightful. Ana and Virginia from Housekeeping were simply a joy to see in the hallways everyday as they were always cheerful and happy.

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Helpful?
Thank Oscar R
Calumet City, Illinois
Reviewed 3 October 2016 via mobile

This was a last minute stay. I called at 11, explained my situation and they let me check in at 12. I was very happy about that being they were the 4th hotel that I had called and no one could let me check in until 3 or either they were booked. My room was neat and clean. Staff was...

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Thank Venetta M
Sherman, Texas
Reviewed 2 June 2016

Too many people who don't work and drink all day and night living at this hotel. Management does nothing about it. Patio is a mess every morning with empty beer cans and cigarette butts. The rooms are ok but the atmosphere is very uncomfortable. Do not recommend this place

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Helpful?
Thank MommaK_1126
IHGService, Guest Relations Manager at Candlewood Suites Plano-Frisco, responded to this review

Dear MommaK_1126, Thank you for writing a review about your recent stay with us. We want our guest to have a relaxing and enjoyable stay. Your comments regarding the unpleasant atmosphere in the common areas will be certainly addressed as soon as possible. Allow me to apologize for any inconvenience this issue may have caused you. I have sent you...

Spring Hill, Kansas
Reviewed 30 May 2016

For the price, this was an excellent choice. Decent room (nice to have a full sized fridge), good location, ample parking. We were just there for 3 nights, but staff was very friendly. Pretty quiet considering hotel was full. Mattress was a little soft for my taste, but I really liked having a nice and comfortable recliner in the room.

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Helpful?
Thank Paul S
Chennai (Madras), India
Reviewed 5 May 2016

Stayed here for a month on business visit. They have kitchen and cookery in every room although they do not provide complimentary breakfast. Offer free pick up and drop to business locations nearby. They take you weekly twice to the nearby walmart in their shuttle.

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Thank chandu S
Reviewed 14 April 2016 via mobile

we had friendly service helpful staff clean halls and room handy and clean laundry and little store we found it to always be very organized and comfortable For our needs while waiting for house to be available the candle wood suites was just what we needed.

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Thank Nkadma
Minneapolis, Minnesota
Reviewed 15 February 2016

I would not suggest staying here if you have alternative options. The check-in clerk was rude when we showed up shortly after midnight and all of the appliances were from the 80's. We paid a lot of money for not nearly as many amenities as you could find elsewhere.

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2Thank Rachel C
Paul C, General Manager at Candlewood Suites Plano-Frisco, responded to this review

I am sorry to hear that your experience was not up to par, as we aim to provide you with the best quality and service. I will address both the lack of service that you received and check the appliances for those that still require updates. Please let me know else we can do anything else for you, and please...

Moorhead, Minnesota
Reviewed 17 January 2016

We stayed at this hotel for the football championship in Frisco. This hotel was ready for the full house. Check-in was easy, and extra ice was available at check-in. The gas fireplace on the patio was a nice place to visit with others in our group. The location of the hotel was perfect, a short drive to the shops at...

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Helpful?
Thank Cjb1981001

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Come stay at the preferred hotel for travelers needing comfort, convenient location and easy accessibility to Dallas-Plano. At the Candlewood Suites Plano-Frisco hotel we put the amenities in your suite. Centrally located, we are an all-suite hotel providing our guests with an apartment community atmosphere that is 'uniquely Candlewood' and similar to corporate housing. Each suite has a fully-equipped kitchen and our Comforts of Home Bedding Collection. Enjoy several complimentary features: high-speed Internet access, washer and dryer use, on-site fitness center and full use of our outdoor gazebo grill. In our on-site market-Candlewood Cupboard-you can purchase sundry and food items. Just minutes from Frisco, McKinney and Allen, we are near Legacy Town Center, Bishop Park, Nebraska Furniture Mart, IKEA, Toyota Stadium, Shops at Legacy, Shops at Willow Bend, Stonebriar Centre and several Fortune 500 companies-HP, JCPenney, Rent-A-Center and Dell. We are also near headquarter and regional offices of USAA, Capital One, Bank of America, Dr Pepper Snapple Group, Ericsson, Frito-Lay, PepsiCo, Siemens and the new US Collin County Courthouse-Plano. We will make sure that you get to and from work Monday through Friday with our complimentary shuttle within a 5-mile radius of the hotel. After work, relax or venture out to enjoy extraordinary shopping and dining. ... more   less 

Additional Information about Candlewood Suites Plano-Frisco

Address: 4701 Legacy Dr, Plano, TX 75024-2131 (Formerly Candlewood Suites - Dallas/Plano)
Region: United States > Texas > Plano
Price Range: RM337 - RM434 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Plano-Frisco 2.5*
Number of rooms: 122
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Also Known As:
Candlewood Suites - Dallas/Plano Hotel Plano
Plano Candlewood Suites
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Questions & Answers

Questions? Get answers from Candlewood Suites Plano-Frisco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room way down the hall, away from the elevators.”
 of 5 bubbles , 22 Oct 2016 | Read review
“Corner rooms are slightly bigger.”
 of 5 bubbles Azra21, 2 Aug 2015 | Read review
“The hotel is nice and clean its just the front desk had a very bad attitude”
 of 5 bubbles Lcj21180, 23 Jan 2015 | Read review
“Until they are done I believe that the upper floors are in better shape.”
 of 5 bubbles hdmawmaw, 2 Jan 2015 | Read review
“The view on both sides of the hotel are of backs of houses. Bland.”
 of 5 bubbles ho215, 14 Aug 2014 | Read review
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