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This hotel is not in a convenient location. It is very difficult to get to. There is no pool either indoor or out. There wasn't any close food locations. The room was clean and staff was polite. The rooms are very dark. The hotel seems...More
Thank Misty C
Response from CandlewoodPlanoEast, General Manager at Candlewood Suites Plano EastResponded 22 January 2018
Dear Misty C.
Thank you for taking time to share your experience, and for being our guest..
I am happy that you found our team to be friendly and helpful, and I would like to take a moment to address your concerns.
All of our...More
I asked for Non-Smoking. The 1st room they gave me smelled so strongly of cigarette smoke I went to front desk and asked for another Non-Smoking room. The front desk seemed put out by my request but they gave me another room. This Non-Smoking room...More
Response from CandlewoodPlanoEast, General Manager at Candlewood Suites Plano EastResponded 28 December 2017
Thank you for your feedback regarding your stay.
I want to take a moment to apologize for your experience.
Our housekeeping team is typically very attentive to any deficiency found in any our suites, and I am sorry that they seem to have...More
Nice hotel, The room was fine, the excercise room had a broken TV, One of two treadmills broken. Stationary bike electronics freak out after start and you can not set resistance level or anything else for that matter. The Snack room area was overpriced, $2.50...More
Thank Jonathan R
Response from CandlewoodPlanoEast, General Manager at Candlewood Suites Plano EastResponded 23 September 2017
Dear Jonathan R.,
Thank you for taking time to review your stay with us.
I am happy to hear that you found our staff to be very friendly and accommodating. We believe that service comes from the heart, and that it definitely shows.
One of the worst & Horrible experience in this hotel. Billing department has messed the thing and messed my all cards. They staffs are very rude & they don't know how to treat with customer. i would never recommend to anybody in my whole life...More
Thank Roushan K
Response from CandlewoodPlanoEast, General Manager at Candlewood Suites Plano EastResponded 23 June 2017
Dear Roushan K,
I am sorry to read your comments regarding your billing issue, and that you felt that our team was not friendly and helpful.
It is our goal that all of our guests are happy with their accommodations, and the entire stay experience....More
Pros: This hotel had very large rooms with full kitchens (including stovetop and full size refrigerator.) The staff was friendly and courteous. The hotel was close to several restaurants by car. I would not recommend trying to walk as it is next to a turnpike....More
Thank Laura A
Response from CandlewoodPlanoEast, General Manager at Candlewood Suites Plano EastResponded 18 June 2017
Dear Laura A.,
Thank you very much for taking the time to tell us about your recent experience at Candlewood Suites Plano East.
I am very sorry to read that your experience did not meet your expectations in several aspects; especially in regards to not...More