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Rudest staff you can imagine, it was like they were doing a favor to have you stay in the hotel...Rooms were dirty and hardly any cleaning staff available for simple request. Manager Rebecca has got training in CUSTOMER NO SERVICE, can't believe they are in...More
Thank Ajay J
Response from IHGService, Guest Relations Manager at Staybridge Suites Plano - Richardson AreaResponded 2 August 2017
Hello Ajay J,
First of all, thank you very much for your recent stay at our StayBridge Suites Plano - Richardson Area, TX. I am so sorry to see you did not enjoy your overall experience with us, especially with customer service and cleanliness. We’d...More
Very rarely do I provide perfect scores on hotel surveys, but my recent stay at this hotel definitely deserves it. I frequent the area and have stayed at Embassy Suites and Marriott Residence- and this Staybridge blew them away. It was literally the best night...More
Response from Ronak_Kothari_Aquila, Guest Relations Manager at Staybridge Suites Plano - Richardson AreaResponded 5 July 2017
Wow! Thank you for the awesome review! We are glad that you did try us out this time and happy to hear that you preferred our Hotel compared to the rest. Happy to hear that you did try our Free Continental Breakfast. Lookfing forward to...More
First time at this Staybridge location. Conveniently located interstate without the loud interstate noise. The room layout is very nice. Pool, business center, exercise room, breakfast buffet and the socials on Mon, Tues and Wed nights. I would recommend it to others. Enjoyed our stay....More
Thank Steve H
Response from Ronak_Kothari_Aquila, Guest Relations Manager at Staybridge Suites Plano - Richardson AreaResponded 19 May 2017
Thank you for your review and recent stay with us. We are glad that you enjoyed our Social hour and complimentary breakfast. We look forward to welcoming you back soon!
Was a beautiful room and it wasn't overly priced for what we got. The hotel was clean and welcoming. The pool and hot tub was amazing. The outside garden/water fountain leading to the pool could use some cleaning.
We were met by very friendly front...More
1 Thank Shannon U
Response from Ronak_Kothari_Aquila, Guest Relations Manager at Staybridge Suites Plano - Richardson AreaResponded 29 March 2017
Thank you for the great review and recent stay with us! We are glad that your stay was comfortable. Thanks for notifying us on the service issue that you had at breakfast time. Our staff has been notified and rest assured that this will not...More
We like staying here. Located near Central Market and close to major roads. Nice indoor pool area and outside basketball court plus grilling and picnic area We had a two bedroom suite which worked great for us.
Our only complaint is about housekeeping. We found...More
Response from Ronak_Kothari_Aquila, Guest Relations Manager at Staybridge Suites Plano - Richardson AreaResponded 27 February 2017
Thank you for your review and recent stay with us. The housekeeping issue has been addressed today morning and we assure you that this will not happen again. Our staff has been trained to provide the best service possible and we agree that your experience...More