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NYLO Plano at Legacy

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NYLO Plano at Legacy
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665 Reviews from our TripAdvisor Community

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Showing 656: English reviews
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Dallas, Texas
Reviewed 2 weeks ago

I was on a work trip and this hotel is one of the "preferred" providers that we have. I usually stay at ALoft, but alas, that hotel had been booked up for my time in Plano. The hotel is neat, funky, and aesthetically pleasing. However, that is where the compliments for this hotel stop. My first night of a 2-night...

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Helpful?
Thank 982heatherg
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Dear 982heatherg, I am sorry for the issue with your AC and our failure to resolve this more promptly. I will be speaking to the appropriate departments to ensure lines of communication are kept open. We want all of our guests to be comfortable and enjoy their time with us. If ever there is an issue, it is important we...

Reviewed 2 weeks ago via mobile

I've stayed at Nylo several times and it has always been a relaxing escape. I love the industrial and lofty look of the rooms. They always have a friendly yet modern atmosphere, with a very comfortable king beds that you'll want to sleep in all day.

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Helpful?
Thank Shay B
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Dear Shay B, I am glad you hear the style of our hotel and comfortable beds have kept you coming back! We love seeing familiar faces time and again. Please let us know if we can be of assistance to you in the future. Looking forward to your next visit! Lauren Osterhoff Front Office Manager NYLO Plano 972.624.9660

Hillsboro Oregon
Reviewed 2 weeks ago

The first night of my stay Monday night, the sheets were so abrasive it felt like slivers and I ended up laying on top of the comforter without covers for the night. I mentioned it at the front desk when I left for the office but the same sheets were on my bed the second night. In addition, on the...

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Helpful?
Thank Lori L
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Dear Lori L, I would like to apologize for the issues with your recent stay. I can assure you this experience is atypical. You may reach me at the hotel, or via email to further discuss your experience. I feel certain, if given the opportunity, you will be more than impressed with our accommodations and staff service. Thank you, Lauren...

Gainesville, Georgia
Reviewed 3 weeks ago via mobile

This was my first stay at Nylo. The feel to the hotel is industrial. I loved the concrete room. I didn't have to worry about allergies with no carpet. The bed was wonderful. I have a hard time sleeping the first night in hotels. I slept like a baby. I couldn't hear noise from the rooms next to me nor...

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Helpful?
1Thank Lacey B
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Dear LaceyB, Thank you so much for sharing your feedback. I'm glad to know your issue was resolved promptly by our staff and that you found your room to be comfortable and quiet. I look forward to sharing your review with our team! Please let us know the next time you plan to stay in the area. We will be...

Little Rock, Arkansas
Reviewed 4 weeks ago via mobile

My family and I visited LA for Spring Break. We flew out of Dallas and when we returned we were going to need a hotel for a day. I ended up booking the Nylo Plano location. I'd previously stayed at the Las Colinas location and promised myself that I would stay at every Nylo that Dallas has to offer!!! I...

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Helpful?
Thank KillHerLooks
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Dear KillHerLooks, Thank you so much for the fantastic review! I'm glad you've had a chance experience 2 of our properties so far. It's nice to hear you enjoyed the style and location and were able to take advantage of our complimentary shuttle service. Please let us know the next time you will be in the area. We would love...

Dallas, Texas
Reviewed 14 March 2017

I've stayed at several NYLO properties, and the bathroom privacy IS the only issue I've ever had with all of them. The crack in the bathroom door renders the toilet in plain view of anyone reclining/sitting/hanging out on the bed, which can be a tad awkward - or entertaining, depending on the nature of the company you're with. But the...

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Helpful?
Thank Kimberly C
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Dear Kimberly C, We appreciate your feedback. It is important that our rooms are as functional as they are comfortable. We certainly look to reviews such as yours to improve our guests' experiences in the future. I'm glad you found the room to be comfortable clean and the staff welcoming. Please let us know the next time you will visit...

Indianapolis, Indiana
Reviewed 14 March 2017

I loved the fact that my room had the feel of my own personal dorm with a cozy minimalist contemporary flair. I did not like the barren place they had downstairs where you can get breakfast, lunch or dinner. I sat forever waiting on someone...anyone to even come into the restaurant! I was very annoyed and disappointed. Room service would...

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Helpful?
Thank abowen69
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Dear Abowen69, Thank you for your review. I'm glad you enjoyed our shuttle service and style of your guestroom. I would like to apologize for the service in the restaurant. The team has recently increased staff in order to better serve our guests. We would love to invite you back to the NYLO the next time you are in town....

Dallas, Texas
Reviewed 5 March 2017 via mobile

12 of us converged for a bachelorette gathering. Rooms were very nice and spacious. Staff was accommodating and friendly. Our meal and drinks at the hotel were very good. We needed a local place for a number of reasons and this turned out to be a good choice.

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Helpful?
Thank lajam3
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Dear lajam3, Thank you for taking time to share your experience. I'm happy to hear you enjoyed our rooms, staff service and menu. Please feel free to contact us for your next get together or just an individual stay. We'd love to see you again. Thanks, Lauren Osterhoff Front Office Manager NYLO Plano 972.624.6990

Dubai, United Arab Emirates
Reviewed 28 February 2017

After spending two nights (on business trip) in this hotel, after my departure i was charged as "incidentals" for missing coffee maker in the room. Which i've never touched. They've charged my credit card even without consulting me. When i called them, they took the housekeeper's word over mine. After few emails and phone calls pushing for refunds, i was...

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Helpful?
Thank rpodracky
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Dear Rpodracky, You may reach out to the hotel regarding this matter at 972.624.6990. Thank you, Lauren Osterhoff Front Office Manager NYLO Plano

Dallas, Texas
Reviewed 28 February 2017

This hotel is a great place to get away. The staff is helpful, the amenities and common areas are well kept and enjoyable. The decor is updated and relaxing. We had a great group meeting/retreat and all thoroughly enjoyed. I would go back!

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Helpful?
Thank dallasmom2017
LaurenOsterhoff, Front Office Manager at NYLO Plano at Legacy, responded to this review

Dear dallasmom2017, What a great review! I'm happy to hear you enjoy our décor, staff and meeting facilities. Please let us know the next time you will be in the area. We will be glad to book a stay for you! Thank you, Lauren Osterhoff Front Office Manager NYLO Plano 972.624.6990

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Free Parking
  • Business Centre with Internet Access
  • Conference Facilities
  • Breakfast Available
  • Shuttle Bus Service
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
NYLO Plano--the original NYLO hotel--blends NYLO's signature urban, industrial design with classic Texas comfort to provide an unmatched and highly social hotel experience. Business and Leisure travelers alike will enjoy chic loft-style accommodations, NYLO's signature LOCL Bar & Restaurant, a heated outdoor pool, a state of the art gym, and 1,800 square feet of meeting and event space. ... more   less 

Additional Information about NYLO Plano at Legacy

Address: 8201 Preston Road, Plano, TX 75024
Region: United States > Texas > Plano
Price Range: RM466 - RM823 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — NYLO Plano at Legacy 3.5*
Number of rooms: 176
Reservation Options:
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Also Known As:
Nylo Plano At Legacy Hotel Plano
Nylo Hotel Plano
Hotel Style:
#4 Business Hotel in Plano
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Questions & Answers

Here's what travellers have asked, with answers from NYLO Plano at Legacy staff and other travellers.
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Questions? Get answers from NYLO Plano at Legacy staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Cable is free. The walls seem to be thick so you hear no other guests through the walls, which is a huge plus!”
abowen69, 14 Mar 2017 | Read review
“Stay away from here. Many more reliable hotels nearby”
rpodracky, 28 Feb 2017 | Read review
“4th floor was very peaceful and quiet”
los499, 9 Nov 2016 | Read review
“Ask if they are having a party before you book”
I3440RDmelissaw, 24 Oct 2016 | Read review
“Pick a room that doesn t give on the pool”
danielrV8527RV, 19 Oct 2016 | Read review
5 of 5