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We had an last minute unexpected guest come with us and the management upgraded our room for an additional charge. Really enjoyed the stay and the room upgrade was a newly renovated quite location. I will try to remember this particular room in the future.
1 Thank Lydia D
Response from Dawna F, Front Office Manager at Tropic Island ResortResponded 14 September 2016
Thank you for your feedback! Glad you had a good time!
The front desk attendant was very helpful when we extended our stay r/t family member crisis...will be staying her again in September ..the room was clean . The pools were wonderful....great location .. Y'all need a ice machine.. Will be staying here again in September
Rude. Terrible. Raised our rates AFTER we already had reserved. And they refused to honor our reservation. Found a much better place with nice people that work there SUZIE. I did cuss at her, but she deserved it. That and a lot more.More
6 Thank Brenda S
Response from Dawna F, Front Office Manager at Tropic Island ResortResponded 13 July 2016
Brenda, I'm sorry we did an rate increase, and that you did not approve of that. Also, I'm sorry that you think we do bad business because of it. The new owners did a rate increase to make many upgrades and improvements to the property...More
Worst customer service I have ever encountered. The "manager" should go to management classes because they do not know how to speak to customers. I hope the owners will reevaluate their staff and actually monitor their calls that they make. Awful awful awful. I can't...More
5 Thank Katie A
Response from Dawna F, Front Office Manager at Tropic Island ResortResponded 12 July 2016
Katie, I'm sorry we did an rate increase, and that you did not approve of that. Also, I'm sorry that you think we do bad business because of it. The new owners did a rate increase to make many upgrades and improvements to the property...More
We have stayed many times. Usually due to the price amd good location. The price is now creeping higher. I have no real complaints. I do take issue with the fact that they changed the policy on cancellations. They now charge your card for one...More
1 Thank flori-texan
Response from Dawna F, Front Office Manager at Tropic Island ResortResponded 13 June 2016
Hi Sir! Thank you for your review. We depend on reviews to make a better stay for our guests!
We apologize about the bugs. This is an issue we have during the summer season. We have pest control here once a month to resolve this...More
US$76 - US$155 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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